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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swiftness of the delivery service, often noting that items arrived promptly, sometimes even the next day. Many people also highlight the excellent quality of the products received, finding them well-made and effective for their intended purpose. The pricing is consistently mentioned as reasonable and competitive, adding to the positive sentiment. However, some customers were dissatisfied with the delivery times, reporting delays beyond the promised next-day service, which occasionally rendered their orders unneeded. A few other people also felt that the product quality was poor, citing issues like leaking pumps or weak components. Additionally, some reviewers noted problems with packaging, describing it as inadequate or damaged upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speed of delivery,... See more

Product

People report positive experiences with product quality and functionality. Many reviewers praise the items as... See more

Price

Clients share positive opinions on price. Customers consistently praise the reasonable and competitive... See more

Quality

Consumers find quality to be positive. Many reviewers praise the products as well-made, good quality, and fit... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the quick delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... See more

Rated 5 out of 5 stars

I'm very happy that the items I ordered arrived the next working day as advertised (although the tracking app was of no use). These shower pumps have been fitted and when tested have been very effecti... See more

Company replied

Rated 5 out of 5 stars

Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.

Company replied

Rated 5 out of 5 stars

First time I ordered from them, no problems with the transaction, arrived on time, well packed etc. Wouldn't have any problems ordering online from them again.

Company replied


Company details

  1. #36 of 53 best companies in Plumbers' merchant
  2. #61 of 116 best companies in Bathroom Supply Shop
  3. #67 of 93 best companies in Hardware Shop
  4. #18 of 34 best companies in Radiator shop

Written by the company

Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Got a good price on my purchase and it was delivered quickly and I was given updates on the despatch.

14 January 2026
PlumbHQ logo

Reply from PlumbHQ

Hi Jonathan,

Thanks for your awesome review! We’re really pleased you were happy with the price, delivery speed, and communication throughout.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Very very quick delivery just what you…

Very very quick delivery just what you want , it was delivered when they said it would be,that’s exactly what you need when replacing a broken one.

12 January 2026
PlumbHQ logo

Reply from PlumbHQ

Hi Lloyd,

Thanks for the great feedback. We’re really glad we can deliver some really great service for you. That’s exactly what we aim for!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Wicked bit of kit...

9 January 2026
PlumbHQ logo

Reply from PlumbHQ

Hi Martin,

Love to hear it! Always great to know we’re supplying the right products for the job.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 1 out of 5 stars

6 days later after purchasing still not…

6 days later after purchasing still not delivered! I will never use this company again. They blamed it on the courier company because of the weather but the rest of the country is running just fine… I will be leaving a bad review. It’s now cost me a job and left an elderly person with no water.

It’s 2026 now not 1926 and a company this size including the world wide courier firm not to get it here in a reasonable time then they shouldn’t be trading.

Rob

5 January 2026
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Reply from PlumbHQ

Hi Robert,

Thanks for your review, and we’re genuinely sorry for the disruption this caused. We completely understand how frustrating delivery delays can be.

To clarify the timeline: your order was placed at 22:26 on Friday 2nd January 2026, during our clearly advertised Christmas closure period. At the time, our website noted on each product page and in the website header that we would reopen for processing orders on Monday 5th January. In line with this, your order was processed and ready for courier collection that day.

Unfortunately, DPD were unable to collect on the 5th due to weather disruption, and further delays within their network followed. While these issues were outside of our control, we chased DPD on your behalf and passed on updates as soon as we received them, keeping you well informed. We continued to monitor the parcel until it was successfully delivered to you on 8th January.

We regret that this experience fell short of expectations, but we do want to be clear that your order was processed and dispatched in line with our advertised service. The delays occurred within the courier network, not due to any issue on our side, and unfortunately there is only so much we can do once a parcel has left our warehouse. That said, we’ve fed your experience back to DPD in the strongest terms to help prevent similar issues in future.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

PlumbHG went over and above to resolve…

PlumbHG went over and above to resolve an issue I had.

22 December 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Raul,

Thank you for the great review. We’re really pleased we could step in and help when timing was tight. It’s great to hear that it made a difference!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Excellent company

Excellent product very fast delivery. Will purchase more and recommend this company to others.

16 December 2025
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Reply from PlumbHQ

Hi Mark,

Thank you for the fantastic feedback. We’re really pleased to hear you were happy with your experience, and even more so that you’d recommend us!

We look forward to seeing you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Great service and product

Great service and product

15 December 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Kerwin,

Thanks for your great review! We’re really glad to hear you were happy with your experience.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Good price for product and quick…

Good price for product and quick delivery

12 November 2025
PlumbHQ logo

Reply from PlumbHQ

Hi John,

Thanks for your feedback, it means a lot. We’re really pleased you were happy with both the price and the delivery time.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Unbelievable ordered and it came the…

Unbelievable ordered and it came the next day with plenty updates

20 November 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Stewart,

Thanks for the great review. We’re really pleased to hear everything arrived so quickly and that the updates kept you in the loop.

We work hard to deliver this level of service, so it means a lot to see it so well received!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Good price

Good price, quick delivery, good enough for me

19 November 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Andrew,

Thanks for your great review! Glad to hear everything met your expectations and arrived without delay.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Fantastic service would highly…

Fantastic service would highly recommend this company

18 November 2025
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Reply from PlumbHQ

Hi Dean,

Thank you for the fantastic feedback. We’re really glad to hear you’d recommend us, it means a lot!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 1 out of 5 stars

One pump was bad quality it's leaking+…

One pump was bad quality it's leaking+ delivery was very late and the Seller big liar be careful on the company.

3 November 2025
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Reply from PlumbHQ

Hi Andrius,

We’re sorry to see that you’ve left another review and that you remain unhappy with your experience.

Regarding the delivery, as explained previously, your order was placed after the 12:00 courier cut-off on a Friday. By that time, the courier collection had already taken place, so the next available dispatch opportunity was on Monday. Your order was therefore delivered on the next business day, Tuesday, exactly in line with the information provided at the time of purchase.

Our Shipping Policy explains this clearly, and each product page also includes a countdown timer which shows the next available delivery estimate.

With respect to your new comment about the product leaking, we take any quality concerns very seriously. We called you directly to resolve the issue and offered the appropriate options: either to pursue a manufacturer warranty claim or to return the product for a full refund.

Both options are standard and are designed to fully protect you as a customer. Unfortunately, you chose not to proceed with either during our call.

We are always happy to help and remain available to you if you’d like us to proceed with either of the above options.

— The PlumbHQ Team

Rated 5 out of 5 stars

Good email communication when order…

Good email communication when order placed and then updates. Despatched the next day and delivered the following.
No complaints.

29 October 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Melanie,

Thanks for taking the time to leave a review. We’re pleased to hear everything moved along smoothly from order to delivery, and that communication throughout met expectations.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Yes after an initial large hiccup in…

Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and arrived just 24 hours after order.I did experience frustrating issues in that the phone number appeared to be unavailable and e-mails went astray but once the problem was identified it was dealt with promptly and swiftly. Would I use the company again ? YES

9 October 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Barbara,

Thank you for taking the time to leave your great review.

We’re really glad we were able to get things sorted for you in the end, and we appreciated your patience while we worked through the initial communication issue.

Your feedback has been noted and we’re reviewing how the returns process works to ensure there are not similar problems in future.

It’s great to hear that once we were in touch, the issue was resolved swiftly and to your satisfaction. We’re grateful for your kind words and very pleased to hear you’d shop with us again.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Very good and very quick delivery

Very good and very quick delivery

20 October 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Stuart,

Thanks for your review. We’re glad everything arrived promptly and that you were happy with the overall experience.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Great communication and fast delivery.

Great communication and fast delivery.

29 September 2025
PlumbHQ logo

Reply from PlumbHQ

Hi John,

Thanks for taking the time to leave a review. We’re really pleased everything ran smoothly and that you were kept well informed throughout.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 1 out of 5 stars

Bad delivery

I chose next day delivery and my package hasn’t arrived - it’s been 5 days…

8 October 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Hani,

We’re sorry to see your bad review and that this experience caused frustration.

Your order was placed on 7th October at 17:58 and was dispatched the next working day, in line with our delivery promise. The delay occurred due to an issue with address you provided, which was flagged by the courier and led to the parcel being held at a local FedEx facility.

We’re glad to confirm that the delivery was successfully completed on Tuesday, 14th October. While the issue was outside of our control, we do appreciate your patience while it was resolved.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Everything all good

2 October 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Patrick,

Thanks for your feedback. We’re really pleased to hear everything went smoothly.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

Great price fast delivery

Great price fast delivery

30 September 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Ian,

Thanks for your review. We’re glad everything arrived promptly and that you were pleased with the pricing.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Rated 5 out of 5 stars

A great experience.

Great quality product and excellent service received. Overall extremely happy with everything.

11 September 2025
PlumbHQ logo

Reply from PlumbHQ

Hi Ann,

Thank you for the fantastic feedback. We’re delighted to hear you were happy with both the product and the service. That is exactly what we aim for!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

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