Plumbing Heating-gas 

Complete scam operation. They charged £1400 for unclogging a drain. Insisted on filming a video of my wife saying that she would be willing to pay the bill, before doing the job, and before stating the price.

Called these guys out to do a small plumbing job
Tried to rip me off but wasn’t having it
The top reviews are obviously fake as the rest tell the true story
Avoid these people

Stay away from this company! Arrived promptly, appeared to be a genuine guy. I stupidly believed him when he said the job would be £500 and I'm ashamed to say that I transferred that amount after 1 hour 12 minutes work. Zero stars should be an option. Wish I had looked at Trustpilot first.

I'd rather put no stars. They came out with a standard £50 callout charge, when here they quoted for just cleaning out the ubend underneath the sink, at £598 plus the 50 callout charge.
GOODBYE!!

Just seen a video on YouTube stealing From a garage that was repairing his van,
You would be insane to hire these guys or allow them onto your property.

The worst scam artists of all time. Charge £195 an hour! My wife called to help investigate a macerator issue, the plumber arrived within an hour and started work right away. While he was here, she then got an email regarding a contract. He stood in our kitchen and pressured her to make payment then and there. £541.20 for the better part of 2 hours. Will be contacting a lawyer about this.

I was quoted £195 an hour and charged £299. I can’t get any response.
Just don’t use them. All the reviews here are correct.
When you need an emergency plumber and they say they are local you feel safe. But they are not local a firm don’t know what to do.

My parents called them out today for a leaking pipe. Not an emergency but they arrived promptly. Didn’t mention the extortionate pricing. £299 per hour plus vat!! What should have cost at most a couple of hundred pounds has cost my parents over £1300 and the engineer wouldn’t leave until it was paid! They ended up calling me to transfer the money as their pension didn’t cover the final cost. I’m fuming that they think it’s acceptable to treat retired people this way. If I could award no stars I would. Steer clear!!!

When our bath/shower taps stopped running. I needed to call out a plumber. I was not in any hurry as being practical minded i could have run a bath from the kitchen sink tap using a hose. Also did not feel it was an emergency call out. So I looked for a local plumbing firm in Crowborough and this one Martin Plumbing came up as being well established family run. So I made my request. The person a lady who spoke to me did not have an English accent. I thought at first odd, but we have a mixed society now and my thoughts put it down to a staff member so did not think it was one of those rip off type firms. I was told they had a plumber who could call out that afternoon and no way was it classed as an emergency by me. She told me there was a £49 call out fee. When the plumber arrived he got to work to see if the fault could be repaired, I don't recall him asking where the stop cock was hiding as it is listed he turned the water off, in the bill. He said a new tap would have to be bought and i said i had at the time £110 in cash and any extra to the bill would need to go on my card, not for one moment thinking that the final cost would be more than a few hundred pounds. So off he goes to Hailsham he said as had to get it from there as nowhere local to get one!. The original was a B and Q one I got nearly 9 years ago easily enough. I am used to the route to that town and he was gone an hour. Never saw any wrapping of the make or where bought. He had to slip out the tongue and grove bath boards to access the fitting. Now I am sure he said it was going to cost £149 an hour which I thought steep but when it came to 4 hours work we were being billed with, really worrying on our small pension income, but being careful we manage although some nasty other big bills recently not anticipated and not of our doing, so I felt sick that we had another bill to pay for. It was when he had finished he told me the cost was £1,363.55!!!!!. This is a months income for us. We are thankfully living off the freezer and cupboard to ease the worry. What could I do, the job had been dwelt with. I thought he would have invoiced me to pay via the banking system but he wanted the bill paid there and then. No doubt they know at that price people put off settling it, but we are not all rogues. I had to use my bank card over the phone to make the payment, it felt like a threatening situation. When got the email invoice listing the individual costings but not VAT amount. It turns out it was £249 an hour not £149. I have done my sums to add on £227.20 for the VAT @ 20% to reach the total costs but wonder if that did go towards that or straight in their pockets. People whom i have told have all blanched at the amount we paid, my son said he would need to take over our financial affairs as they think I must be loosing it and need help, but I am on the ball and a good manager and have lived my life having to make do and mend, looking for bargains etc; with no debt, a case of if can't afford it we wait and save or do with out. This has really affected me as I am under a lot of stress with my husbands health and all the anxiety as it is. We want to think others will treat us with the same respect as we use, but it is a different world now. I see others are mentioning same techniques like the hour disappearance and not early price rates etc. I also had no idea we were dealing with Plumbing-heating-Gas Ltd until I see the email bill and based in London not local, but using local people who are happy to help rip off people too. Pity i forgot to check this site, but a lot on my plate and brain tired.

I wish I could leave a zero rating This company exploits and scams customers.The plumber I dealt with has no moral compass or integrity. As with other customers, he found reasons to extend jobs to maximise income as he charges by the hour. The work undertaken was a boiler conversion, sorting a leaking tap, unblocking a kitchen drain and replacing a thermostatic control in the main bathroom shower.
Total cost came to approximately £9,000. When I raised some of my concerns subsequently, I was reimbursed £500
The plumber seemed pleasant enough until I raised queries, then his demeanour totally changed. The boiler was fitted in less than a day and a half, single handedly. He informed me the old boiler was welded to the wall and thus could not be removed - I had a handy person come several weeks later who was able to remove it easily within half an hour. The plumber advised the water tank in my loft could not be removed as it posed an asbestos exposure risk - again not true based on information I’ve since ontained from two other plumbers. He refused to take any waste materials away telling me this was standard practice. However, he did take the copper hot water tank without telling me, probably because he would get some money for it. He did not flush the system as per industry standards for a boiler conversion.
He dumped tools on my en-suite bedroom mattress, which I had to get professionally cleaned. Following the advice of another plumber who I paid to inspect the work -I reported him to Gas Safe and thank goodness I did. He had fabricated the gas pressure on the boiler installation paperwork, meaning there was a significant fire risk to my home and several other areas of concern were identified.
Due to health issues I missed the plumber when he came to make good the faults identified by Gas Safe. Despite offering my sincere apologies the plumber became intimidatory saying I had caused him a loss of several thousand pounds work for that day, advising he had cancelled jobs to attend my home and for which he would need to be compensated.
I stupidly agreed to pay in part. When he arrived a few days later to complete the work, I asked on his arrival, how much I needed to pay and he said he was not prepared to discuss it until the remedial work had been completed.
As a female living alone I felt extremely intimidated and now believe this was his intention as a I had involved Gas Safe. When I asked again about the additional charges as he was leaving, he stated he would waive it in this instance, suggesting he was doing me a favour! I had taken a photo of the boiler and pipework prior to his arrival, due to my concern about being exploited again .He actually tried to claim the Gas Safe engineer who inspected his work had left the cover of the boiler open advising that it posed a potential fire risk, again a lie as the photos taken confirm it was not open. He charged me £500 for a filter on the boiler which I’ve since learned from two other plumbers comes as standard! I asked him several times to supply receipts for the boiler and other goods but he declined, stating this was not required of him. I noted after his departure that he had left a hole in my bedroom floor, not immediately evident as the floor is carpeted. When he first arrived to my home he claimed to be an employee of the company but Google searches I undertook several months later indicate (according to Companies House records) that he Joe Dawkins is actually the Director. He engaged another individual to fit the new thermostatic control on my bathroom shower who claimed he did not have the right tool and so disappeared off to Screwfix and charged me an additional hours labour. I should make clear this was routine not emergency work. Including VAT I was charged just over £700 and the water is still not running sufficiently hot in the shower! Two other plumbers were shocked and appalled at this cost when I told them.This sorry tale took place between June and September of last year and it’s taken this time to build up the courage and confidence to post a review as I was advised by the Gas Safe engineer. I will now also be reporting the company to Trading Standards.

This company charged me for four hours work @ £144 per hour plus call out fee of £49 , all plus vat. The parts cost £25 as it was only replacement of leaky pipes and waste under the sink. The job should have taken less than an hour for any plumber but it was dragged our to four hours. Do not deal with this company. They are charlatans and totally dishonest. I have an addition to my initial review. This morning despite, paying £780 to get water beneath my sink sorted out, I find that it is worse than before and absolutely soaked. I have no choice but to call in the plumber that I tried to get originally and I have dealt with before. I am convinced this company had somehow hijacked my phone call to that company and obtained my business fraudulently. I feel that one star is too much and there should be a zero option.

Used them this morning for rental property. There was no cold water supply and as I was busy I asked tenant to arrange for an engineer and she had called Plumbing Heating-gas.
Engineer turned up on time, which was nice. He called to let me know he is in and will start work but I need to response to email and accept T&Cs before he can do any work.
By the time I got the email and read and questioned T&Cs almost half an hour was gone which I was billed for as part total worked hours. I had no choice to accept as I needed the work done. Initially engineer advised he will try to finish within an hour but somehow with waiting for me to accept via email and him doing the job it took over 1 hour and I was billed for 2 hours. £249 per hour plus £49 for call out. They sent invoice, which was wrong (over estimated) and asked for immediate payment where invoice was saying I have 24 hours to pay. engineer was standing in the house until payment was made. which I found it unprofessional. Not engineer's fault, as he was told to do so by his office.
Very poor and appalling company and far too expensive.
You better off to use your local plumber from check a trade. or even British Gas would have been better and cheaper.

Although there is not a total scam - just be warned you are not told the entire story until it is too late. Your farmed out plumber arrives and then you are told it will cost £249 per hour from the minute they arrive. Not happy but what to do as they know you need the service! Even the plumber himself kept apologising that it happens all the time.

We rang this Company this morning due to the seal on the toilet was gone so water leaking etc.
Plumber arrived on time, asked for my email, he then sent T&C which I had to sign, I wish that I had taken my time and read them properly!
I understand that an emergency call out is more expensive (I thought this applied to weekends etc.
Plumber stated he didn’t have the correct part (appears a common thing) so went off and bought one.
After a while job was done, he made sure it was over the 2 hours, cost was:
£681.77
I questioned the price of the part he bought and requested the invoice, he said he never had one but sent me a collection form, nothing on it about the part that was bought for the job!
Then proceeded to say “oh sorry I bought 2 seals, it shouldn’t have been that much!”
I was refunded for the part after many questions asked.
I then was asked to speak into a phone to say I was happy with the job! Very strange!
I suggest you ring around if you need a plumber, sadly we have and a lot of broken promises, not turning up etc.
Using this Company has left an extremely bad taste!

When our ancient central heating boiler in our garage stopped working, it was necessary to get a new one quickly because of the cold weather.

Worcester, Bosch's advice to get three quotations was followed.

Gloucestershire Gas & Plumbing Ltd, Lydney, (“GlosGas”) were able to agree an acceptable price for a new central heating boiler to be installed. Critically, Dave promised to carry out the installion the very next day.

Dave and Kane arrived at about 9am and very soon the old boiler was removed and a Worcester 18Ri boiler, with its horizontal flue kit, condenser pipe, and magnetic filter was in place.

The friendly pair needed to go and get some bits at about 11am, which could also have been a lunch break.

Then the pipework had to be adjusted and an electric power switch was added (not present on the old boiler). A chemical magnetic flush was carried out and chemical inhibitor added.

Unfortunately, the removal of the old boiler had left a large rectangular hole in the wall. The new boiler required a much smaller, circular, hole. Kane filled in the space around the new flue with original bricks left at the property.

After payment and showing how to use the boiler, they tidied-up and left just after 2pm, taking the old boiler and cardboard boxes and remaining cement mixture with them, leaving two satisfied customers warming-up.
Within hours, Worcester, Bosch Group had sent an email confirming that Dave had registered the guarantee and that a digital certificate would follow shortly, confirming the length of the guarantee (10 years on the 18Ri).