PLUMBING SUPERSTORE Reviews 

7,244
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the exceptionally fast and efficient delivery process, noting that ordered products frequently arrive the very next day securely packaged. People also appreciate the intuitive website, very competitive pricing, and knowledgeable staff members who readily assist with product selection and queries. However, some people mentioned occasional issues with delayed deliveries, receiving incorrect products, or having to deal with missing parts from their orders. A few consumers also experienced extended waiting periods beyond stated timeframes or faced communication challenges when chasing their missing packages.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting fast shipping and items... See more

Product

Customers consistently note positive experiences with product, highlighting excellent quality and good value... See more

Order

Reviewers mention positive feedback about order, noting that the website makes it easy to find parts and... See more

Service

Customers had positive experiences with service, highlighting brilliant communication and helpful staff.... See more

Price

Consumers find prices to be very satisfactory, consistently highlighting great value across a wide range of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more

Company replied

Rated 5 out of 5 stars

Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.

Company replied

Rated 5 out of 5 stars

Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more

Company replied

Rated 5 out of 5 stars

An absolutely fantastic company. The lady I spoke to on the phone was amazingly helpful and knowledgeable. She took the time to fully understand my needs and put together a package which was just perf... See more

Company replied


Company details

  1. #27 of 52 best companies in Plumbers' merchant
  2. #49 of 113 best companies in Bathroom Supply Shop
  3. #38 of 51 best companies in Boiler supplier
  4. #40 of 73 best companies in Heating equipment supplier
  5. #7 of 8 best companies in Pipe supplier

About PLUMBING SUPERSTORE

Written by the company

Who are we?

PLUMBING SUPERSTORE is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.

The brands you trust

We offer a vast array of choices from leading brands in the industry such as John Guest Speedfit, Geberit, Pegler Yorkshire and more.

Expert advice

Local to Durham or the surrounding counties? If you prefer the in-person approach, you can pick up your deliveries from us and discuss your plumbing supply needs at our trade counter in Darlington! We deal with customers across the UK, so our professional team will be happy to assess your requirements and support you whether you prefer a phone call or face-to-face.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7k reviews

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4.6

All reviews

(7,244)

368 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

For iron pipe shelf

I was looking for material for an iron pipe shelf. It is much cheaper here than anywhere else, the delivery is fast and precise, the ordered goods correspond to the descriptions and are in perfect condition. I am very satisfied with their service, I can only recommend them.

7 June 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Gergely,

We're so happy to hear you found our materials for your iron pipe shelf to be a great value and that our delivery was fast and precise. We appreciate your kind words and recommendation!

Kind regards,
Phil.

Rated 5 out of 5 stars

Very helpful

Very helpful, excellent staff delivery on time

6 June 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Gary,

Thanks for your valued custom and the 5 star review. We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Radiator arrived in good condition and…

Radiator arrived in good condition and in good time despite the difficulties faced when delivering to an island

1 June 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Duncan,

We're so happy to hear your radiator arrived in good condition and on time, especially given the delivery challenges. Thank you for your kind words!

Kind regards,
Phil.

Rated 5 out of 5 stars

Superb customer service and very fast…

Superb customer service and very fast delivery. Quality of the items purchased are excellent and its my first place to go when needing supplies.

27 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good morning,

Thank you for the excellent 5 star review. We're glad to have been able to help, and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great value and arrived next day.

The plumbing parts that I purchased was very good value and I was very impressed how quickly they were delivered. I will definitely be using this site again and I'm going to recommend Plumbing Superstore.

29 May 2026
Unprompted review
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Vince,

Thanks for the 5 star review! We look forward to seeing you again in the future!

Kind regards,
Phil.

Rated 1 out of 5 stars

Not arrived yet

1 June 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good Evening,

Thank you for taking the time to leave a review.

I do apologise that your order was delayed.

I can see this was lost in transit and a replacement order was dispatched. Please do contact us if you have not received the replacement order.

Kind Regards

Samantha

Rated 5 out of 5 stars

Take a look....

Very wide range of products..competitive pricing & fast delivery...excellent

25 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Allan,

Thank you for leaving us this 5 star review! We really appreciate it, and hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

High speed delivery

High speed delivery. Item as ordered

24 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Chris,

Thanks for the 5 stars! I'm glad we were able to get this to you quickly!

If you need anything else in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Really good customer services

Really good customer services. They gave great advice and the delivery was super quick. Genuinely over the moon with the service.

27 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi GV,

Thank you for your five 5 star review! If you need anything else in the future, please let us know!

Kind regards,
Phil.

Rated 1 out of 5 stars

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with. I ordered just £50 worth of pipe fittings and, despite several promises that they would be delivered, two weeks later I still haven’t received them. Communication has been poor throughout and nothing has been resolved. Very disappointing service

14 May 2026
Unprompted review
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good Evening,

Thank you for taking the time to leave a review.

I am really sorry that you have not yet received your order.
As you have not left any order details on this review please can you contact us by email on feedback@cmostores.com so we cam get this looked in to and resolved for you. Alternatively you can call the team on 01325 488 588.

Kind Regards

Samantha

Rated 5 out of 5 stars

No complaints great service

The delivery arrived when stated and all in good condition. Still awaiting fitment so can't comment on the effectiveness of the radiators as yet. Hopefully won't need to put them to work for a good while yet.

25 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Juliette,

We are glad to hear your delivery arrived in good condition. We hope the radiators serve you well when you need them. Thanks for the five star review!

Kind regards,
Phil.

Rated 5 out of 5 stars
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Anj,

I am glad this reached you quickly, and if you need anything else in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

My Ballvalve

First Class Service, Got What I Needed, Well Packed And Protected. Well Pleased Many Thanks.

26 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Linda,

Great to hear that you got exactly what you were expecting and in good condition. Thanks for your review, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Cannot fault service

Cannot fault service. I was informed that some items were not in stock and would be obtained in three days, after this I received an e/mail informing me that the items had now been sent. It is always appreciated when kept up to date with the order status…Many thanks.

23 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Paul,

Thank you for your review! We are pleased to hear that you appreciate our communication regarding your order status. We always aim to keep our customers well-informed every step of the way. Thank you for your kind words, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

External pipe insulation at a decent…

External pipe insulation at a decent price. FedEx delivered to the wrong address and my delivery charge was refunded quickly. Good customer service.

25 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Paul,

We're happy to hear you received good service and found our pipe insulation at a decent price. Thank you for your positive feedback, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Peter,

Thanks for taking the time to review us! I'm glad this reached you at a competitive price, and that you're happy with your order.

Kind regards,
Phil.

Rated 5 out of 5 stars

Was able to find what I needed at a…

Was able to find what I needed at a decent price. Simple to order and pay, delivered promptly.

25 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Janet,

We're so happy you found what you needed at a great price and enjoyed our easy ordering and prompt delivery! Thank you for your kind words, and we hope to see you again.

Kind regards,
Phil.

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