Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.
Company replied
Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more
Company replied
An absolutely fantastic company. The lady I spoke to on the phone was amazingly helpful and knowledgeable. She took the time to fully understand my needs and put together a package which was just perf... See more
Company replied
Company details
- #28 of 53 best companies in Plumbers' merchant
- #51 of 113 best companies in Bathroom Supply Shop
- #38 of 51 best companies in Boiler supplier
- #41 of 73 best companies in Heating equipment supplier
- #7 of 8 best companies in Pipe supplier
About PLUMBING SUPERSTORE
Written by the company
Who are we?
PLUMBING SUPERSTORE is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.The brands you trust
We offer a vast array of choices from leading brands in the industry such as John Guest Speedfit, Geberit, Pegler Yorkshire and more.Expert advice
Local to Durham or the surrounding counties? If you prefer the in-person approach, you can pick up your deliveries from us and discuss your plumbing supply needs at our trade counter in Darlington! We deal with customers across the UK, so our professional team will be happy to assess your requirements and support you whether you prefer a phone call or face-to-face.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Plumbing Superstore, Hannah Court, Unit 1 Business Park, DL3 0AW, Darlington, United Kingdom
- 01325488588
- sales@plumbingsuperstore.co.uk
- plumbingsuperstore.co.uk
4.6
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PLUMBING SUPERSTORE
Hi Mopar,
Great to see that this was a simple purchase! Thanks for reviewing us, and we hope to see you again.
Kind regards,
Phil.
Never got my item !
19 April 2026
Reply from PLUMBING SUPERSTORE
Good afternoon,
I am sorry to hear that this has not been received! I cannot see that we were notified of this prior to your review, but I shall ask our team to chase an update.
I sincerely apologise, and we look forward to updating you shortly.
Kind regards,
Phil.
Painful returns process
Incorrect item sent to me - the wrong photo was used on the website and the description wasn't detailed enough. It was such a struggle to return the item and get my money back. I had to pay for postage and then separately claim for the returns postage.
16 March 2026
Reply from PLUMBING SUPERSTORE
Good Morning Joanne,
Thank you for taking the time to leave a review.
I do apologise about this issue that you have had with the website not being clear. I have fed this back to the correct department for review.
I can see that your order has been refunded along with the postage that you had paid for the return.
Kind Regards
Samantha
Good experience.
Nice 15mm brass hospital clips ordered for some new pipework we was having done. Good price, delivered quickly, high quality, looks good.
29 March 2026
Reply from PLUMBING SUPERSTORE
Hi RM,
Thank you for leaving us this 5 star review. We appreciate you taking the time to do so, and hope to see you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good morning Terry,
Thank you for taking the time to leave us this excellent review. We hope tot see you again in the future.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Keith,
I am sorry to hear that! I cannot see that this has been reported to us previously, but if you'd be so kind as to email sales@plumbingsuperstore.co.uk - our team shall be more than happy to investigate.
We look forward to hearing from you soon.
Kind regards,
Phil.
Good quality and a really fast delivery
13 April 2026
Reply from PLUMBING SUPERSTORE
Hi Stephen,
Thank you for leaving us 5 stars! Brilliant to see that this reached you so quickly, and that the products are a good quality.
We look forward to seeing you again in the future.
Kind regards,
Phil.
Beware items which say are in stock and…
Beware items which say are in stock and ready for dispatch are not. Ordered a part which said in stock delivery within 3 days actually wasn’t in stock and had to be ordered from Germany and took 3weeks to arrive website still showing this part in stock even though this is not the case.
2 February 2026
Reply from PLUMBING SUPERSTORE
Good Afternoon,
I do sincerely apologise that the item on your order was not in stock and this was not updated on our website.
I have looked in to this and can see that the items were due to arrive in stock within the lead time stated on the website however the stock was delayed arriving from Germany which caused unforeseen delays.
I do hope your order arrived ok for you in the end.
Kind Regards
Samantha
Punctual delivery and good price.
1 April 2026
Reply from PLUMBING SUPERSTORE
Good afternoon,
Thanks for taking the time to review us! It is brilliant to see that this reached you quickly without having to pay over the odds!
Thank you again.
Kind regards,
Phil.
Very very fast delivery excellent item…
Very very fast delivery excellent item great price.
6 April 2026
Reply from PLUMBING SUPERSTORE
Hi David,
Thank you for reviewing us. I am pleased that this reached you quickly, and that the pricing was competitive. Many thanks for shopping with us, and we hope to see you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Jane,
Many thanks for taking the time to leave us 5 stars! We're delighted to see that you're happy with the product, and that it reached you quickly.
If we can help with anything in the future, please get in touch.
Kind regards,
Phil.
Very polite staff and delivery was next…
Very polite staff and delivery was next day. Very happy
1 April 2026
Reply from PLUMBING SUPERSTORE
Hi Geoff,
Thank you for the 5 star review! Great to see that this reached you on a next day service.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi Humayun,
Many thanks for taking the time to review us. Excellent to see that everything went well!
We hope to see you again for any future orders.
Kind regards,
Phil.
Good customer service
Slight delay explained and subsequent delivery on new time. Good customer service.
31 March 2026
Reply from PLUMBING SUPERSTORE
Hi Adrian,
Thank you for the 5 star review! Thank you for being so understanding, and we apologise for the initial delay.
If we can help further with anything else, please let us know.
Kind regards,
Phil.
goods delivered promptly as ordered
29 March 2026
Reply from PLUMBING SUPERSTORE
Hi Patsy,
Thanks for taking the time to review us. We're glad to see that this reached you promptly and as expected. We hope to see you again in the future.
Kind regards,
Phil.
Fast and straight forward purchasing experience
All goods were delivered on time and in great condition
19 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon,
Thank you for taking the time to review us! Great to see that everything reached you as expected.
We hope to see you again soon.
Kind regards,
Phil.
Professional & prompt service
18 March 2026
Reply from PLUMBING SUPERSTORE
Hi Steve,
Many thanks for the 5 star review. We massively appreciate it, and hope to see you again!
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Moya,
Thank you for leaving us 5 stars! We're very happy to see this, and hope to see you again in the future.
Kind regards,
Phil.
Great customer service.
Great customer service.
Orders are always delivered quickly.
Packaging is always secure and goods arrive undamaged.
9 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon Mr Hand,
Thank you for your 5 star review! We completely understand that some jobs are time sensitive, so always try to get items out as quickly as possible.
We hope to see you again for your next project.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Jeremy,
Many thanks for taking the time to review us. We massively appreciate it and hope to see you again.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.