Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Original sink arrived with a crack through it and didn't notice until opened by the fitter. Got onto the store and a new sink was dispatched the same day for next day delivery. Excellent service.
Company replied
Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more
Company replied
An absolutely fantastic company. The lady I spoke to on the phone was amazingly helpful and knowledgeable. She took the time to fully understand my needs and put together a package which was just perf... See more
Company replied
Company details
- #28 of 53 best companies in Plumbers' merchant
- #51 of 113 best companies in Bathroom Supply Shop
- #39 of 51 best companies in Boiler supplier
- #41 of 73 best companies in Heating equipment supplier
- #7 of 8 best companies in Pipe supplier
About PLUMBING SUPERSTORE
Written by the company
Who are we?
PLUMBING SUPERSTORE is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.The brands you trust
We offer a vast array of choices from leading brands in the industry such as John Guest Speedfit, Geberit, Pegler Yorkshire and more.Expert advice
Local to Durham or the surrounding counties? If you prefer the in-person approach, you can pick up your deliveries from us and discuss your plumbing supply needs at our trade counter in Darlington! We deal with customers across the UK, so our professional team will be happy to assess your requirements and support you whether you prefer a phone call or face-to-face.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Plumbing Superstore, Hannah Court, Unit 1 Business Park, DL3 0AW, Darlington, United Kingdom
- 01325488588
- sales@plumbingsuperstore.co.uk
- plumbingsuperstore.co.uk
4.6
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service.
Great customer service.
Orders are always delivered quickly.
Packaging is always secure and goods arrive undamaged.
9 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon Mr Hand,
Thank you for your 5 star review! We completely understand that some jobs are time sensitive, so always try to get items out as quickly as possible.
We hope to see you again for your next project.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Jeremy,
Many thanks for taking the time to review us. We massively appreciate it and hope to see you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Graham,
I am very please to see that this reached you quickly.
If we can assist you with anything else in the future, please let us know.
Kind regards,
Phil.
Waste of time waited 5 days and even…
Waste of time waited 5 days and even sent wrong item
22 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon Suki,
I sincerely apologise for the incorrect item being received. I can see that since your review, you have been in contact with our customer service team, who are looking into the return for you.
We look forward to updating you soon, and if we can help further please let us know.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon Phil,
Great to see that this reached you quickly without you paying over the odds.
We hope to see you again in the future.
Kind regards,
Phil.
Prompt delivery by Plumbing Superstore.
Urgently required item (MDPE 25mm Copper Olives) arrived very quickly. Couldn't find a local supplier and was relieved to find Plumbing Superstore stock them.
Will use Plumbing Superstore again.
22 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon,
Excellent news! We're please to have got this out to you quickly for you to carry on with your job. We look forward to seeing you again in the future, and are extremely grateful for your review.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi John,
Great to hear we'll be seeing you again in the future. We look forward to it, and appreciate you taking the time to review us.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi Joel,
Thank you for the 5 star review! We're glad to see that you're pleased with the service received.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Good afternoon,
Thank you for reviewing us! I am happy to see that this was prompt and efficient, and we hope to see you again.
Kind regards,
Phil.
Part fitted and we are no longer cold
Part fitted and we are no longer cold. Thank You,
From Two OAPs.
17 March 2026
Reply from PLUMBING SUPERSTORE
Hi Peter,
I am glad to see that this is fitted, and that you're no longer in the cold!
Thanks for reviewing us, and we hope to see you again in the future.
Kind regards,
Phil.
Fantastic service.
Fantastic service.
Customer service on the phone was brilliant and let me know exactly what I needed to order.
Website order placed and goods delivered the following day, well packaged with no damage.
Will definitely use again.
17 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon Mark,
We are extremely happy to see that our sales team were able to assist with finding you the correct product.
Thank you for taking the time to leave us these 5 stars, and we look forward to seeing you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi Faruck,
Thanks for taking the time to leave us 5 stars! We're pleased to see that everything reached you quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Good customer service
Good price.
Item was coming from supplier so delivery took longer than stated on the website but I got a call to inform me of this.
Customer service were good to help with delivery and got the courier to ring me an hour in advance so I could get home
Product seems to be good but it's not plumbed in yet
10 March 2026
Reply from PLUMBING SUPERSTORE
Hi Andy,
Thank you for leaving us 5 stars! Great to hear that our team were able to help - and we apologise for the initial delay.
We hope to see you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi Kerry,
Brilliant to see that this went to plan and reached you quickly. If we can help with anything else in the future, please let us know.
Kind regards,
Phil.
Had to contact comany when order did…
Had to contact comany when order did not show in emails. Issue rapdly resolved with phone call.
16 March 2026
Reply from PLUMBING SUPERSTORE
Good afternoon,
Thank you for leaving us 5 stars! We apologise for the initial issues and are pleased to have been able to rectify it.
Thank you again, and we hope to see you again soon.
Kind regards,
Phil.
Experience was fine apart from sending…
Experience was fine apart from sending item 4 days early item was taken back and delivered on correct day courier was pleasant and helpful so ok in the end would use again
2 March 2026
Reply from PLUMBING SUPERSTORE
Hi James,
Thank you for taking the time to review us. Apologies for the early delivery! I am glad that we were able to get this rectified.
We hope to see you again soon in the future.
Kind regards,
Phil.
Promptly delivered
Promptly delivered, well packaged and exactly what I ordered. Cheers.
12 March 2026
Reply from PLUMBING SUPERSTORE
Hi Colin,
Thank you for taking the time to review us! We're happy to see that this was exactly as required, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Great easy site and great delivery
Great easy site and great delivery , all you can expect , also good product range
5 March 2026
Reply from PLUMBING SUPERSTORE
Hi Jonathan,
Thank you for leaving us this review. We appreciate you taking the time to do so, and hope to see you again in the future.
Kind regards,
Phil.
Very pleased with the prompt service…
Very pleased with the prompt service and good received next day.
12 March 2026
Reply from PLUMBING SUPERSTORE
Hi Cathryn,
Thank you for taking the time to leave us 5 stars! We're pleased to see that this reached you quickly, and that you're happy with the service received.
We hope to see you again.
Kind regards,
Phil.
Reply from PLUMBING SUPERSTORE
Hi Andi,
Thank you for taking the time to review us. I am pleased that this reached you as expected, and should you need anything else in the future, please let us know.
Kind regards,
Phil.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.