plumbwiseuk.co.uk Reviews 39

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, highlighting their helpfulness and polite demeanor. The service provided is frequently described as excellent, with many appreciating the prompt arrivals, thorough work, and the care taken to leave premises clean and tidy. People also commend the clear explanations of work being done and the quick resolution of issues, even in urgent situations. However, some customers also noted dissatisfaction with the service, experiencing long waiting times without acknowledgment in the showroom. A few other people also felt that timelines for work could change, leading to frustration.

What people talk about most

Service

People report positive experiences with service, often highlighting the excellent service provided for boiler... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Plumbwise for a boiler and gas fire service, they having fitted my new boiler 2 years ago. An appointment was offered within a week, at a time convenient to me and I was kept updated by em... See more

Rated 5 out of 5 stars

The representative who called to assess the work was very friendly and helpful. He explained everything my job entailed. The fitters on both occasions were very professional and made sure that they c... See more

Rated 5 out of 5 stars

A big thank you to the whole team at plumbwise for your very quick service in getting me a new boiler ordered & fitted. Everyone from the girls on the phone to the engineers who carried out the work,... See more

Rated 5 out of 5 stars

I have used plumbwise for many years . I had a new bathroom fitted by them , fantastic workmanship throughout . I needed a new boiler urgently as my old boiler was faulty , they made sure I w... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

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No history of asking for reviews

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4.6

All reviews

(39)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Landlord Support

Excellent service provided to find tenants for our rental property. Kept us informed at all stages. The house went online within hours and new, fully compliant, tenants found with ease. Would highly recommend Plumbwise Lettings to any landlord 👍

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I cant fault the service we have…

I cant fault the service we have received from Plumbwise. They were extremely prompt ( next day), when our old boiler gave up the ghost in early January. They have been very helpful when I have had any query relating to the services they provide. I have no hesitation in recommending them to anyone looking for Boiler servicing or replacement.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Service…

Had my yearly service of boiler completed by Adrian. Received text to say on his way which was very helpful. Adrian was very helpful and efficient.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service always

I have used plumbwise for many years .
I had a new bathroom fitted by them , fantastic workmanship throughout .

I needed a new boiler urgently as my old boiler was faulty , they made sure I was safe and fitted a new boiler very quickly .
Yearly I have my boiler serviced with them and is always done when arranged and if there is an issue is rectified immediately . I highly recommend all the staff .. all fantastic , trustworthy and more importantly know what they are doing to keep your home safe 😁

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Plumbwise were able to come out and service my boiler after I was ghosted by the company that installed it 12 months earlier. Turned up on time, really friendly and efficient. Will have them back next year.

10 December 2025
Unprompted review
Rated 4 out of 5 stars

High end bathroom

The bathroom we have had fitted we are extremely happy with and it looks fantastic. Andrew and Chris were exceptional craftsmen and a delight to have in our home during the work. The job they have done is immaculate. Running a business and scheduling work is a difficult task but it was frustrating at times to have timelines change. My advice is you’ll have an expert job done but be patient at times, but I’m sure there is a way of avoiding some frustration. I would highly recommend them if you want an expertly fitted and if you choose, as we did, a high end bathroom. All staff Andrew, Chris especially and Rhianne, Craig and Gareth are polite, professional and solid individuals.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Made a yearly service appointment

Made a yearly service appointment, given a time and date , engineer txt me on the day saying he was on the way. Friendly an helpful and left spotlessly clean, would have no problem in recommending plumbwise

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to the whole team at…

A big thank you to the whole team at plumbwise for your very quick service in getting me a new boiler ordered & fitted. Everyone from the girls on the phone to the engineers who carried out the work, I cannot thank you enough! Special shout out to Adrian, who stayed to make sure everything was up & running the day we hit a few issues! Shaun, you & your amazing team are a credit to the profession! Thank you doesn’t go far enough!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Plumbwise boiler / fire service

Contacted Plumbwise for a boiler and gas fire service, they having fitted my new boiler 2 years ago. An appointment was offered within a week, at a time convenient to me and I was kept updated by email and SMS ahead of the call. The Engineer was friendly and advised me at all times what he was doing at each stage of the service. He left the place clean and tidy and was a credit to the firm.
I would not hesitate to recommend Plumbwise locally, I just feel they are a firm I can trust, that does good work and for a reasonable rate.

18 November 2025
Unprompted review
Rated 4 out of 5 stars

Great on site service.

The booking process can be a bit hit and miss. The fitter arrived in time for boiler service which was excellently completed. He wasn't aware of other tasks which we had arranged, but this was quickly resolved and all complete now. Friendly and efficient work done at premises.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Good communication with office & gas engineer. Boiler serviced & leaky radiator valve replaced quickly & efficiently by Lee. Will use again & recommend

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service throughout by Plumbwise

We are more than happy with our new bathroom that was supplied and fitted by Plumbwise, Skewen.
Excellent workmanship by Andrew the plumber and Chris the tiler and the plasterers and electrician that worked on our installation.
Would definitely recommend.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Plumbwise for an…

I would like to thank Plumbwise for an excellent service . My elderly Mother(90) had a new boiler fitted last week , the engineers she tells me were great and very patient . They finished the job in 2 days , it wasn't an easy installation.
The only problem was the thermostat which she found confusing . However, Gareth went to her home on a Saturday which was his day off and tried to sort out the problem , which he did to some extent . This thermostat is not the easiest to set up .
I live on the Wirral which is a 4 hour drive from Skewen , so I am very very grateful that Gareth was able to help her , no fun with no heating at her age .
Adrian visited this morning and has sorted it altogether.
Thank you so much Plumbwise , I would highly recommend this firm

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent boiler service from start to…

Excellent boiler service from start to finish. The engineer was prompt, friendly, and professional, carrying out a thorough check and leaving everything working perfectly. Great peace of mind knowing the heating is safe and running efficiently—highly recommended! Thankyou Adrian

22 September 2025
Unprompted review

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