Daniel was on time did an excellent service a very nice young person Would highly recommended
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See what reviewers are saying
I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Evaporative Cooling Service
Had a clean on my Evaporative Cooling and Shaun’s professional and knows his job well. He was early too. Happy with the service. Thank you Shaun and to the Team at Plum Trading Services
18 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Cecile, for your positive feedback about our Evaporative Cooling service and Shaun's professionalism.
We appreciate your kind words and are glad to hear that you were happy with the service provided by Shaun and our team at Plum Heating and . If you have any more HVAC needs or questions in the future, please don't hesitate to reach out. We're here to assist you!
Evaporative cooler service gave us a good service
I am happy to do business with Plumheat, Josh gave us a good service
The job was left nice and tidy
A good person to talk to.
Thank you
16 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Vince, for your positive review of the plum heating and cooling service provided by Josh.
We're pleased to hear that you were satisfied with the service, and we appreciate your kind words about Josh's professionalism and tidiness.
If you ever require any further HVAC assistance or have questions in the future, please feel free to reach out. We're here to help!
Great service
Josh was professional, knowledgeable. Will recommend to others.
15 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Paul, for your review and for recognizing Josh's professionalism and knowledge.
We appreciate your recommendation, and if you or anyone you know ever needs HVAC services in the future, please don't hesitate to contact us. Your satisfaction is important to us!
Great experiance
great technician, very knowledgable good service and good pricing.
13 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Kay Chan, for your positive feedback!
We're delighted to hear that you had a great experience with our knowledgeable technician and found our service to be satisfactory. If you ever require assistance with heating, cooling, or any other services in the future, please don't hesitate to reach out. Your satisfaction is important to us!
Kevinh
I gave the 5 stars because I don't believe that the service could have been any better
11 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Kevin Heenan, for your 5-star review!
We're thrilled to know that you had such a positive experience with our service and couldn't have asked for better. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority!
Plum Heating and Cooling Team
I emailed a quote request to several other service companies.…
I emailed a quote request to several service companies. Plum were very quick to respond to my request, with another company still awaiting their response. The follow up and up to date notifications kept me aware of status. I found Plum very professional from start to finish and Jacob the tech on the day was very polite and had a good product knowledge. Yes I would recommend Plum.
12 September 2023
Unprompted review
Reply from Plum Trade Services
Hi Peter Clark,
Thank you for your wonderful review and recommendation. We are delighted to hear that you had a great experience with Plum, from the quote request to the installation. We strive to provide fast, professional and courteous service to our customers. We are happy that Jacob met your expectations and delivered a quality job. He is one of our most skilled and friendly technicians.
We appreciate your feedback and your trust in our service. Please let us know if you need any assistance in the future. We hope to see you again soon.
Sincerely, Plum Heating and Cooling Team
Josh
Josh, my technician turned up on time,was very friendly and explained everything he was going to do. I am very happy with the service and would happily recommend their services.
12 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for sharing your review of our service Gail. We are delighted to hear that Josh turned up on time, was very friendly and explained everything he was going to do.
We are happy that you are very happy with the service and that you would happily recommend our services. Your review means a lot to us and to Josh, who is one of our most dedicated and professional technicians. We value your trust and loyalty and we look forward to serving you again soon.
Excellent customer service.
Excellent customer service.
Advised of timing before arriving and was quick and efficient in performing a service.
12 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your positive feedback Shelby. We are pleased to hear that you had an excellent customer service experience with us. We always strive to provide timely, efficient and friendly service to our customers.
We appreciate your recognition and we hope you enjoy the service we performed for you. 😊
Very knowledgeable and friendly service…
Very knowledgeable and friendly service technician.
11 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your wonderful review Tom. We are happy to hear that you had a very knowledgeable and friendly service technician.
We take pride in our team of experts who are always ready to help our customers with their needs. We appreciate your compliment and we hope you have a great day. 😊
Plum Heating and Cooling Team
Terrific knowledge combined with great service
I had an addition made to my ducted AC today. A wi-fi control unit. From the moment I booked the appointment to the fitting it was a terrific experience the staff have been most helpful. Josh phoned ahead of time to confirm the appointment. He was polite, knowledgeable, set up the system and answered any questions with ease. Highly recommend
11 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your amazing review. We are thrilled to hear that you had a terrific experience with us and that you are enjoying your new wi-fi control unit for your ducted AC.
We are glad that our staff have been most helpful and that Josh phoned ahead of time to confirm the appointment. He is one of our best technicians and he always delivers polite, knowledgeable and professional service. We appreciate your high recommendation and we thank you for choosing us. 😊
Plum Heating and Cooling Team
Had a problem with our ducted…
Had a problem with our ducted heating,called Plum Service on Friday and the earlier booking was on the following Monday,which was good. About 30 minutes later got a phone call saying they would be able to come the same day (Friday)wd were very happy with that. Our Technician was Jim,very good at his job,on time and good customer service.
8 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your great review Joe. We are happy to hear that you had a problem with your ducted heating and that you called Plum on Friday. We are glad that we were able to come the same day and that our technician Jim was very good at his job, on time and good customer service.
Jim Always goes the extra mile to solve our customers’ problems. We appreciate your feedback and we thank you for choosing us. 😊
Plum Heating and Cooling Team
Overall a great experience!
Overall a great experience! The guys turned up on time and did a fantastic job. They took away my old unit for me and when they left they cleaned up where they had worked. Very happy.
5 September 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your awesome review Frankiiie. We are delighted to hear that you had a great experience with us and that the guys turned up on time and did a fantastic job.
We are glad that they took away your old unit for you and that they cleaned up where they had worked. You are very kind to appreciate their efforts and we are very happy that you are satisfied with our service. 😊
Plum Heating and Cooling Team
Great service
Great service- Reminder service, upfront costs, technicians’ professionalism and knowledge; on time attendance and workmanship. Have been using them for a couple of years and they are great.
4 September 2023
Unprompted review
Reply from Plum Trade Services
Hi R.A.
Thank you so much for your kind words! We're so glad to hear that you've been happy with our service for the past couple of years.
We take pride in providing our customers with the best possible experience, and it's always gratifying to hear that we're meeting expectations. We appreciate your feedback on the reminder service, upfront costs, technicians' professionalism and knowledge, on-time attendance, and workmanship.
We're always looking for ways to improve, so we'll take your comments into consideration as we continue to provide our services.
Thank you again for your business! We hope to see you again soon.
Sincerely, Plum Heating and Cooling Team
Smooth heating change over
Heating system change over went very smoothly. Installers did forget to relight hot water after gas turned off for heater install, but very professional and easy to work with.
1 September 2023
Unprompted review
Reply from Plum Trade Services
Hi Paul,
Thank you for your feedback! We're glad to hear that the heating system changeover went smoothly overall. We apologize for the inconvenience of the hot water not being reignited after the gas was turned off.
We're always happy to help in any way we can. Please don't hesitate to contact us if you have any questions or concerns.
Sincerely, Plum Heating and Cooling Team
Plum have been servicing our…
Plum have been servicing our evaporative cooling system for a few years now. They have great customer service and the technicians are extremely friendly and helpful. This year we had Joshua come and service our unit. Josh took the time to explain the service, condition of our unit and also answered some additional questions I had. After the service Plum provided a full report which I also found really valuable. Definitely recommend Plum to friends and family.
1 September 2023
Unprompted review
Reply from Plum Trade Services
Hi Kim,
thank you so much for your kind words and for choosing Plum for your evaporative cooling system service. We're thrilled to hear that you've had great experiences with our customer service and our friendly technicians, especially Joshua. We're committed to providing top-notch service and ensuring your unit is in excellent condition.
If you ever have more questions or need assistance in the future, don't hesitate to reach out. We truly appreciate your recommendation to your friends and family. Stay cool!
Plum Heating and Cooling Team
Heating and cooling service
From the moment I spoke about getting a quote to the technician completing the work everything ran smoothly and service was friendly and professional.
31 August 2023
Unprompted review
Reply from Plum Trade Services
Hi Nick Tirris,
thank you for sharing your experience with us! We're delighted to hear that your entire journey with us, from requesting a quote to the completion of the work, went smoothly and that you found our service friendly and professional. We aim to provide a seamless and customer-centric experience.
If you ever need assistance again or have any questions, feel free to reach out. Your satisfaction is our priority! 😊
Plum Heating and Cooling Team
Evaporative cooler service.
Aden and Joshua were very professional, great communication and our evaporative cooler is serviced and ready for summer.
31 August 2023
Unprompted review
Reply from Plum Trade Services
Hi Carina McNaughton,
thank you for taking the time to leave us a review! We're thrilled to hear that Aden and Joshua provided you with a very professional service and great communication. It's our goal to ensure your evaporative cooler is in top-notch condition for the summer ahead.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Stay cool this summer, and thanks for choosing us! 😊
Plum Heating and Cooling Team
Waiting for summer
Josh was on time, explained what was going to be done. Then explained what was needed in the near future. The pricing was good especially when there is discount. It is easy to speak to the people at Plum.
31 August 2023
Unprompted review
Reply from Plum Trade Services
Hi Kerrie Douglass,
thank you for sharing your experience with us! We're delighted to hear that Josh provided punctual service and took the time to explain both the current work and future needs. We strive to be transparent and informative. It's also great to know that you found our pricing competitive.
We aim to make communication easy and efficient for our customers. If you have any further questions or require assistance down the road, please don't hesitate to reach out. We appreciate your feedback and your business! 😊
Plum Heating and Cooling Team
Friendly and professional service
The person servicing the split system were very friendly and professional in diagnosing the issue and letting me know what options I had. I chose to get a new system installed and they were able to book in the installation on the same day, which was fantastic.
30 August 2023
Unprompted review
Reply from Plum Trade Services
Hi Jayden Garner,
thank you for taking the time to leave us a review! We're thrilled to hear that our technician provided you with friendly and professional service while diagnosing the issue and explaining your options.
We understand the importance of clear communication. It's great that you decided to get a new system installed, and we're delighted that we could accommodate your installation on the same day. We aim to provide efficient and convenient service for our customers. If you have any more questions or need further assistance, please feel free to reach out. Enjoy the comfort of your new system! 😊
Plum Heating and Cooling Team
Thanks Shiva
Shiva at Plum Heating and Cooling went above and beyond during the servicing today. His expertise and attention to detail were impressive, leaving my heating and cooling systems in top-notch condition. I'm extremely pleased with the quality of service he provided. Thank you, Shiva, for your outstanding work and dedication!
30 August 2023
Unprompted review
Reply from Plum Trade Services
Hi Paul Tsapournis,
thank you for sharing your fantastic experience with Shiva at Plum Heating and Cooling! We're thrilled to hear that Shiva's expertise and attention to detail left your heating and cooling systems in top-notch condition.
We take pride in providing high-quality service, and it's wonderful to know that Shiva went above and beyond. We'll be sure to pass on your appreciation to him. If you ever need further assistance or have more questions in the future, please don't hesitate to reach out. Stay comfortable, and thanks for choosing Plum! 😊
Plum Heating and Cooling Team
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