Daniel was on time did an excellent service a very nice young person Would highly recommended
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Im happy with Josh help today to…
Im happy with Josh help today to provide service and maintenance of our hot air system
30 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Sudhir! Thank you for sharing your positive experience with us regarding Josh's help in servicing and maintaining your hot air system. We're glad to hear that you're happy with the service provided. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future. Have a wonderful day! 😊
Split System Replace and New Install
The team from sales office to installers and sparkies just do a great job from start to finish. Nothing to hard and all were very curtious and professional.
Highly recommend Plum for the job.
29 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Kevin! Thank you for taking the time to share your experience with us. We're thrilled to hear that our team, from the sales office to the installers and sparkies, provided you with excellent service from start to finish. Our goal is to ensure a smooth and professional experience for our customers, and we're glad we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again. Have a fantastic day! 😊
Great service 😊…
Great service & great communication from provider. Shown me what was done via pics & explained process in detail great job.
29 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Mark! Thank you for taking the time to leave us such a positive review. We're thrilled to hear that you had a great service experience with us. Our team values clear communication and ensuring our customers understand the process and the work being done. We believe in providing exceptional service and it's rewarding to know that we met your expectations. If you ever need any further assistance, feel free to reach out to us. We appreciate your kind words and the 5-star rating. Have a wonderful day!
Honestly the best service I've had in a…
Honestly the best service I've had in a long time from the really nice ladies at the office to Josh the technician who did the job 100%. The Plum people are really helpful, friendly and professional. I would definitely recommend them to anyone.
28 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Steve! Thank you for leaving us such a wonderful review. We're thrilled to hear that you had the best service experience with our team. Providing exceptional service is our top priority, and it's rewarding to know that we exceeded your expectations. We pride ourselves on being helpful, friendly, and professional throughout the entire process. Your recommendation means a lot to us. If you ever need any further assistance, don't hesitate to reach out. We appreciate your kind words and the 5-star rating. Have a fantastic day! 😊
Josh was super efficient
Josh was super efficient. I was particularly impressed that he arrived at the time he told me he would be here. Josh explained everything about the problem with my ceiling ducted heating and even took photos to show me the parts before and after he replaced them. Unit is working again!
Super nice guy, highly recommended
28 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Carol! Thank you for sharing your positive experience with us. We're glad to hear that Josh provided you with efficient and punctual service. It's important to us to communicate clearly and arrive as promised. We're also pleased that Josh took the time to explain the issue and show you the parts, ensuring transparency and building trust. We're happy to know that your unit is working again. Josh is indeed a super nice guy, and we appreciate your recommendation. If you have any further questions or need assistance in the future, feel free to reach out. Thanks again, and have a fantastic day! 😊
Would definitely use again, without hesitation
Very easy to book an appointment for a service of our heating / cooling system. Lovely, personable email minutes after making an enquiry assuring us that they had got our request and someone would be in touch shortly. True to their word, someone from Plum contacted us, a price was quoted and details of what we got included in the service and what would be additional was discussed - all very reasonable. A booking was made and confirmed. 24 hours before the appointment, we were given a 2 hour time slot and our engineer, Lachlan called us when he was 15 minutes away. Great communication through out. Lachlan was friendly and polite and very knowledgeable about our system. He was able to advise us on how to maintain our system between services in order to get the best out of it. As first time home owners and having not grown up in Australia, Lachlan was incredibly patient with my probably very basic questions and understanding of how our system worked. We will definitely use Plum again. I can not fault our experience with them.
28 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Corina! We're glad you found booking with Plum Heating and Cooling to be easy and efficient. Our team is committed to prompt responses and clear communication. We're pleased that Lachlan provided friendly and knowledgeable service, taking the time to explain your system and answer your questions as first-time home owners. We appreciate your kind words and look forward to serving you again. Thank you for choosing Plum! If you have any further questions or need assistance, feel free to reach out. Have a great day! 😊
Plum Heating - Lachlan
Lachlan at Plum Heating was efficient, thorough and cleaned and repaired my heater. I was impressed with his knowledge of my heater system. The price was also reasonable. Thanks Lachlan. Suzanne Batty - Sydenham
27 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Suzanne! We're thrilled to hear that Lachlan provided you with great service, efficiently cleaned and repaired your heater, and demonstrated excellent knowledge of your system. We strive to offer reasonable pricing to our valued customers. Thank you for choosing Plum Heating and Cooling, and we appreciate your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a wonderful day! 😊
Lachlan called to let me know he was on…
Lachlan called to let me know he was on his way. When he arrived he was polite and cool with my dogs. He was quiet, efficient and explained the process. I have always used Plum for servicing and will continue to do so. They are reliable, good value and have great staff such as Lachlan. Ta
26 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Andi! We're glad to hear that Lachlan provided you with excellent service. It's great to know that he was polite, cool with your dogs, and efficient in his work. We strive to be reliable and offer good value to our customers. We appreciate your continued trust in Plum Heating and Cooling. If you have any more questions or need further assistance, please don't hesitate to reach out. Have a fantastic day!
The response to a request for repair of gas ducted heating.
The response to a request for repair of my ducted heating was surprisingly quick. Shaun promptly assessed the problem and explained what needs to be done. Overall, the service provided Shaun was very professional and reliable. My heating is back to working condition just in time for winter, all thanks to Plum and Shaun.
23 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Mel! We're delighted to hear that Shaun provided you with a prompt response and assessed the problem efficiently. It's great to know that he was professional and reliable in addressing your heating issue. We understand the importance of having a working heating system for the winter season, and we're glad we could help. If you have any more questions or need further assistance, please don't hesitate to reach out. Stay warm and have a wonderful winter! ❄️
Fantastic ducted heating service experience
Lachlan came around to service our ducted gas heating unit and was informative as well as honest. We really appreciated that he lowered the service rate after showing us photos and explaining that due to the very tight space in the ceiling where the unit was that it was impossible to reach down there to do a full service without damaging ductwork that was in the way. He proceeded with the other parts of the service promptly and replaced the batteries of the wall mounted controller. We really appreciated his professionalism and expertise.
23 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Steven! We're thrilled to hear about your fantastic ducted heating service experience with Lachlan. It's great that he was informative and honest about the challenges in servicing the unit and made the necessary adjustments to the service rate. We're glad he efficiently completed the service and took care of replacing the batteries. Thank you for acknowledging Lachlan's professionalism and expertise. If you have any more questions or need further assistance, feel free to reach out. We're here to help. Stay comfortable and have a wonderful day! 😊
Joshua was very professional and easily…
Joshua was very professional and easily explained to me what had to be done.
23 June 2023
Unprompted review
Reply from Plum Trade Services
Hi! We're glad to hear that Joshua provided you with a professional service and effectively explained the necessary steps. It's important to us that our customers have a clear understanding of the work being done. Thank you for choosing Plum Heating and Cooling. If you have any further questions or need assistance, feel free to reach out. Have a great day!
Gas heater servicing
I've used Plum to service my gas heater a few times now and they have always been excellent. The technicians are always courteous and explain what they are doing. They also take the time to give you a summary of what they've done and what issues we may encounter in the future.
23 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you so much, Andrew, for your continued trust in Plum for your gas heater servicing needs! We are thrilled to hear that our technicians have consistently provided excellent service and have been courteous throughout the process. We believe in keeping our customers informed, so it's great to know that they take the time to explain their work and provide a summary of the service. Should you have any further questions or require assistance in the future, please feel free to reach out. We appreciate your loyalty and look forward to serving you again!
First Class Experience using Plum Trade Services
This was a great first experience using Plum Trade Services. Their admin staff are first class with their customer service, communication and booking updates. Sean/Shawn (sorry not sure of the spelling) was the engineer who carried out the work and was very professional, punctual, friendly, approachable and tidy too. He is a credit to the organisation and I would have no hesitation in recommending Plum's services to any friends or family.
22 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you so much for choosing Plum Heating and Cooling! We're thrilled to hear that your first experience with us was great. Our admin staff takes pride in providing top-notch customer service, clear communication, and timely booking updates. It's wonderful to know that Sean represented our company with professionalism, punctuality, friendliness, and approachability. We appreciate your kind words and recommendation to your friends and family. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!
Shiva was courteous, knowledgeable and professional
Shiva was courteous, professional and serviced our refrigerated cooling and heating ducted system, he replaced parts that were making it run at low efficiency and also explained how to ensure peak efficiency.
22 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you for sharing your positive experience Joe! We're delighted to hear that Shiva provided courteous and professional service for your refrigerated cooling and heating ducted system. It's great to know that he identified and replaced the parts that were affecting its efficiency. We appreciate your kind words and look forward to assisting you with any future heating or cooling needs. Don't hesitate to reach out if you have any questions or require further assistance. Thank you for choosing Plum Heating and Cooling!
Technician was on time and…
Technician was on time and professional. Advised clearly of the issues found, and potential issues in future. He also gave balanced advice on best way forward, it didn't feel like a sales drive.
20 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Scott, for your feedback! We're glad to hear that our technician was punctual and conducted themselves in a professional manner during the service. It's great to know that they provided clear explanations of the issues found and potential future concerns. We strive to offer balanced advice and avoid any sales-driven approach, so we're pleased that it came across that way to you. We appreciate your trust in our services and look forward to assisting you in the future should you require any further heating or cooling support. Thank you for choosing Plum Heating and Cooling!
Very professional and courteous service
I contacted Plum on Sunday via email. I then was called by them on the following Monday and they made a booking for me on Tuesday. All my dealings with them have been prompt and professional. Jacob came on the Tuesday and fixed my problem in a very professional manner. I thoroughly recommend them.
20 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Graham for sharing your experience! We're thrilled to hear that our team at Plum responded promptly to your email and swiftly arranged a booking for you. We take pride in providing professional service, and we're glad that Jacob was able to resolve your problem efficiently and in a professional manner. Your recommendation means a lot to us, and we appreciate your trust in our services. If you need any further assistance in the future, please don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling!
Prompt, professional heater service
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly explained right from the outset. As promised Joshua called when he was on his way, arrived well within the advised window and went about the service with no fuss. When done he then explained all the outcomes, showed us pictures of all his work and made sure he’d covered all our queries. More than happy - will definitely use Plum again and can’t recommend Joshua and his work more highly !
21 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Jenni, for your wonderful feedback! We're thrilled to hear that you had a prompt and comprehensive heater service with Plum. Our team takes pride in their expertise, professionalism, and attention to detail, and we're delighted that Joshua provided you with excellent service. We're glad that he communicated effectively, arrived on time, and completed the service without any hassle. It's fantastic to hear that he explained the outcomes, showed you pictures of his work, and addressed all your queries. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Plum Heating and Cooling!
Shaun was efficient
Shaun was efficient, pleasant & explained clearly what was done
21 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Judi, for your review! We're delighted to hear that Shaun provided you with an efficient and pleasant service. Clear communication is important to us, and we're glad that Shaun explained the work clearly to you. We appreciate your feedback and recommendation. If you ever need assistance in the future, please don't hesitate to reach out.
Great service
Great service.
Very helpful in assessing condition of duct work
Called in advance to confirm arrival time
21 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Kal, for your kind words and positive review! We're thrilled to hear that you had a great service experience with us. Our team strives to be helpful and thorough, including assessing the condition of your duct work. We also understand the importance of prompt communication, so we make it a priority to call in advance and confirm the arrival time. We appreciate your feedback and look forward to serving you again in the future.
Service
Had my heater serviced, prompt and efficient service. Josh provided all information and advice I required.
21 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Sarah, for your wonderful review! We're thrilled to hear that you had a prompt and efficient service experience with us. Josh is committed to providing top-notch customer service and ensuring that you have all the information and advice you need. We appreciate your trust in our services, and we're always here to assist you with any future heating needs. Thank you for choosing us for your heater servicing, and we look forward to serving you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.