Daniel was on time did an excellent service a very nice young person Would highly recommended
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I call Friday morning . I wasn’t getting any heat from my split system. Got an appointment that same day, amazing. Technician phoned before he arrived. The Tech knew exactly the problem fixed it... See more
Company replied
Prompt, comprehensive heater service! Once again we are thrilled with Plum’s expertise, professionalism and attention to detail. We had our 7yo ducted heater serviced and the process was clearly expla... See more
Company replied
Technician rang to say he was on his way. Informed us on how the service on our Gas Ducted Heater was to be carried out and at the end of the service showed the photos of the components he replaced.... See more
Company replied
Company details
Written by the company
Plum Heating & Cooling - Your Premier Destination for Comprehensive HVAC Solutions. As Plum Trade Services, we are proud to offer a full range of heating, cooling, electrical, and hot water services. Our skilled technicians are experts in installation, maintenance, repairs, and servicing of all types of heating and cooling systems, including gas ducted heaters, air conditioners, evaporative coolers, ducted reverse cycle air conditioners, and multi-split systems. In addition to HVAC services, we also specialize in hot water system replacements and home electrical work, ensuring that we are your one-stop-shop for all your comfort needs. With friendly, reliable technicians, you can trust Plum to keep your home comfortable and safe.
Contact info
Unit 4, 22-30 Wallace Avenue, 3030, Point Cook VIC, Australia
- 03 8360 9622
- contact@plumheatcool.com.au
- plumheatcool.com.au
4.8
Excellent
279 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent Service!!
The team texted me to remind me about servicing my ducted heater, which I completely forgot about as I had last done it 3yrs ago. So Thank u, I appreciated the reminder.
Setting up an appointment and making payment was easy.
The entire maintenance service was also very smooth as I got a text a day earlier and Josh even called just before he arrived. He was kind and super efficient. Thank you to everyone for an amazing experience!!
20 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you so much for your kind words! We're delighted to hear that our team was able to assist you with servicing your ducted heater and provide you with a smooth and convenient experience. We're glad our reminder was helpful to you. Making an appointment and payment should always be hassle-free, and we're glad you found the process easy.
We appreciate your positive feedback about Josh. He is dedicated to providing excellent service and ensuring customer satisfaction. We'll make sure to pass along your kind words to him and the rest of our team. Thank you for choosing Plum for your maintenance needs, and we look forward to serving you again in the future if you ever require our assistance.
Josh is very professional
Josh is polite, easy to communicate and very professional.
Highly recommended.
20 June 2023
Unprompted review
Reply from Plum Trade Services
Thank you for your kind feedback, Fan! We're thrilled to hear that Josh provided you with a polite, professional, and easy-to-communicate service. We pride ourselves on delivering excellent customer experiences, and it's wonderful to know that Josh lived up to your expectations. We appreciate your recommendation and look forward to serving you again in the future. If you have any further heating or cooling needs, please don't hesitate to reach out. Thank you for choosing Plum Heating And Cooling!
Josh serviced our ducted heater today
Josh serviced our ducted heater today, very professional and on time as promised, josh explained everything he was going to do, even show me before and after pictures, josh presented himself very clean and tidy, highly recommend, thanks josh it was a pleasure meeting you.keep up the good work
19 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Jim! Thank you for your wonderful review! We're delighted to hear that Josh from Plum Heating and Cooling provided professional and punctual service for your ducted heater. It's great that he took the time to explain the process and even showed you before and after pictures. We appreciate your recommendation and will be sure to pass along your kind words to Josh. Keep enjoying the warmth, and we look forward to serving you again in the future! - The Plum Heating and Cooling team
Highly recommend
We cannot speak highly enough of our experience. Fantastic to deal with - efficient, knowledgeable and diligent throughout the entire process. Special mention to Jacob who serviced and repaired our gas ducted heating. He was very courteous, professional and kept us informed throughout the service. Jacob is a real asset to have, couldn’t be more pleased with the outcome. Thank you!
16 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Diana! Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with Plum Heating and Cooling. It's great to know that Jacob provided efficient, knowledgeable, and diligent service while repairing your gas ducted heating. We appreciate your kind words about his professionalism and communication. We'll be sure to pass along your compliments to Jacob. Thank you for choosing Plum Heating and Cooling, and we're always here to help. Have a wonderful day!
Great service
Daniel was prompt and a genuinely nice person. He went to great effort to work out the problem, explain how it could be resolved and give me options. Although the part that was broken could not be replaced and was out of warranty, problem should be fixed early next week. Thank you.
16 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Kim Kennedy! Thank you for your kind review! We're glad to hear that you had a great service experience with us. It's wonderful to know that Daniel was prompt, friendly, and made efforts to understand the problem, explain the available solutions, and provide you with options. We apologize for the inconvenience caused by the broken part being out of warranty, but rest assured that we'll work on fixing the problem for you early next week. Thank you for choosing Plum Heating and Cooling, and we appreciate your support. Have a fantastic day!
Ducted gas heating repair
Daniel was professional, efficient and explained each step in the process. He had all the necessary parts on hand to repair our ducted heating effectively during his visit. A great repair experience, thank you.
16 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Kim! Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Daniel. It's great to know that he was professional, efficient, and provided clear explanations throughout the repair process. We pride ourselves on having the necessary parts readily available to ensure a timely and effective repair. Thank you for choosing Plum Heating and Cooling, and we appreciate your kind words. If you have any further questions or needs, feel free to reach out. Have a wonderful day!
Highly recommend
Punctual, polite, excellent communication, quote clearly before proceeding with the work, excellent service
15 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Kim! Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Daniel. It's great to know that he was professional, efficient, and provided clear explanations throughout the repair process. We pride ourselves on having the necessary parts readily available to ensure a timely and effective repair. Thank you for choosing Plum Heating and Cooling, and we appreciate your kind words. If you have any further questions or needs, feel free to reach out. Have a wonderful day!
Excellent work by Aden no fuss and all…
Excellent work by Aden no fuss and all good. As usual service by Plum very good and also prompt would recommend your services. Ken
9 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Ken! Thank you so much for taking the time to leave us a review! We're thrilled to hear that Aden provided excellent work with no fuss. At Plum Heating and Cooling, we strive to deliver exceptional service, and it's great to know that you found our service to be very good and prompt, as usual. We greatly appreciate your recommendation and trust in our services. If you ever need any further assistance, please don't hesitate to reach out. Have a fantastic day!
Daniel was very friendly
Daniel was very friendly, honest and very clear in explaining what work was done.
8 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Antony! Thank you for your kind words about Daniel. We're glad to hear that he provided you with a friendly and honest service. It's important to us that our technicians communicate clearly and explain the work being done. We appreciate your feedback and thank you for choosing Plum Heating and Cooling. If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Great service
Great service. Josh took the time to explain all parts of my heater service and showed me photos of the inside parts. I wouldn't hesitate to reccommended him and will use them again.
31 May 2023
Unprompted review
Reply from Plum Trade Services
Hi Jaymie! Thank you for your kind words about Josh and our service. We're thrilled to hear that he took the time to explain the different parts of your heater service and showed you photos of the inside parts. Providing clear explanations and visual aids is something we strive for at Plum Heating and Cooling. We appreciate your recommendation and we look forward to serving you again in the future. If you have any further questions or need any assistance, please feel free to reach out. Take care!
Plum Trade Services are great
We had Plum Trade Services come out and decommission an old cooling unit with associated electrical work. Mitch and his team arrived right when they said they would and even texted 10 minutes out to let us know they were on time. The works were performed perfectly. Everything was explained to us and they cleaned up after themselves. We have used Plum before and find their service to be excellent. They arrive on time, do the work required, are friendly and communicate well and clean up after themselves. Their pricing is fair and reasonable. What more could you want! We will definitely use them again. Thanks Mitch and the team at Plum Trade Services.
7 June 2023
Unprompted review
Reply from Plum Trade Services
Hi Dianne! Thank you for your amazing feedback and for choosing Plum Heating and Cooling for your cooling unit decommissioning and electrical work. We're glad to hear that Mitch and his team provided excellent service, arriving on time and keeping you informed along the way. It's great to know that they explained everything clearly and left the work area clean. We strive to provide top-notch service and ensure our customers are satisfied. Your support and kind words mean a lot to us. We look forward to assisting you again in the future. If you have any further questions or need any assistance, please feel free to reach out. Take care!
Excellent service
Excellent service from making the booking with customer service right through to the job being completed. Good communication about service time frame on the day. Josh was very friendly and professional. Explained what he was doing, showed me the parts that were to be replaced, and went through exactly what he had done once he had finished. I would definitely recommend Plum Trade Services to others.
1 June 2023
Unprompted review
Great service for my Brivis heater /…
Great service for my Brivis heater / cooling system. Josh is very friendly and professional. Highly recommended. Will definitely use again ! Thanks heaps 😃
1 June 2023
Unprompted review
I was very satisfied with customer…
I was very satisfied with customer service and technician Josh explained what was needed and what was done with our heating well done all at plum.
30 May 2023
Unprompted review
Technician come on time
Technician come on time, did good job, professionally and clean, very satisfied. Highly recommend business.
30 May 2023
Unprompted review
Outstanding service
Booked in a service for my ducted heater. Professional, timely and reasonably priced. Received an SMS the day before my appointment confirming arrival time. Josh, the technician, arrived on time and explained in detail all the checks he was going to do. Took photos and would then give options as to whether a regular or major service is required. All in all, exceptional service and would highly recommend Plum for your ducted heating service.
31 May 2023
Unprompted review
Gas heater service
Josh serviced our gas heater and was fantastic. Took the time to answer all of our questions (as we were not familiar with zoning controls) undertook a detailed service and explained everything that had been done and what were the likely upgrades or repairs required in the future. Highly recommend plum
31 May 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Rhys, for your 5-star review! We're thrilled to hear that Josh provided you with fantastic service while servicing your gas heater. It's great to know that he took the time to answer all your questions and explained everything in detail.
We appreciate your recommendation of Plum, and we're here to assist you with any future upgrades or repairs that you may need. Thank you for choosing Plum!
Fast
Fast, no-fuss and a very professional service in less than a day. Thanks to Plum Trade Services our heating is functioning again. Life is back to normal!
Thank you.
25 May 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Raymond, for your 5-star review! We're thrilled to hear that our team at Plum Heating and Cooling provided you with fast and professional service, getting your heating back up and running in no time.
We're glad we could help bring normalcy back to your life. If you have any more heating or cooling needs in the future, don't hesitate to reach out. Thank you for choosing Plum Heating and Cooling.
Josh was fabulous
Josh was fabulous. He was running about 15 minutes behind schedule but he rang and let me know which I really appreciated.
When he arrived he explained to me what he was going to do. He did it and then showed me photos of what he’d done.
Josh was lovely to talk with as well as very professional in his explanations of the hearing unit.
26 May 2023
Unprompted review
Reply from Plum Trade Services
Hi Liz! Thank you so much for your wonderful review! We're glad to hear that Josh provided you with a fabulous service. We apologize for the slight delay but appreciate your understanding.
It's great to know that he communicated with you and kept you informed. We're also happy to hear that Josh's explanations were clear and that he even showed you photos of the completed work.
We'll be sure to pass on your kind words to Josh. If there's anything else we can assist you with, please don't hesitate to reach out. Have a fantastic day!
Friendly service
Friendly service , Josh explained what he was doing , took photos and showed me what was done , even cleaned up after himself .
25 May 2023
Unprompted review
Reply from Plum Trade Services
Thank you, Jo, for your 5-star review! We're thrilled to hear that you received friendly service from our team at Plum Heating and Cooling.
Josh went above and beyond to ensure a positive experience for you. He not only explained the work he was doing but also took photos to show you the progress. We believe in transparency and want our customers to be well-informed about the service provided. Additionally, we're glad to know that Josh took the initiative to clean up after completing the job.
At Plum Heating and Cooling, we strive to provide friendly and professional service to all our customers. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
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