Plushshop Reviews 763

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, softness, and accurate representation compared to online pictures. Many people are thrilled with the detailed craftsmanship and the overall appeal of the plushies, often noting their impressive size and cuddliness. However, some customers also noted issues with delivery, with some experiencing significant delays or problems with tracking information. A few other people also felt that the quality of some items was not consistent, mentioning occasional defects like open seams or internal plastic components. While customer service is generally described as responsive and helpful, a minority of people reported difficulties with delivery services and communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, softness,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping, even days... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering, shipping (with tracing) and Delivery are great. -1 star because 2 of the ordered plushies had defekts (open seams near and on the Tails) and i don't think this could have happend while s... See more

Rated 5 out of 5 stars

My daughter Marysia is absolutely delighted! The plushies are incredibly soft, beautifully made and look even better in real life. The material feels premium and the details are perfect. They did arr... See more

Rated 5 out of 5 stars

It was my first time buying something from them, but I had heard several good reviews and saw many adds. I was just waiting for the right character to become a plushie and when it did I didn't hesitat... See more

Rated 5 out of 5 stars

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this... See more


Company details

  1. Anime club

Written by the company

Welcome to PlushShop, the realm of bespoke Anime-Verse born just for you! At PlushShop, we pride ourselves on being the architects of uniqueness, offering a collection of handcrafted and customized anime products that transcend the ordinary. From custom plushies that capture the essence of your favorite characters to accessories that reflect your personal style intertwined with anime magic. PlushShop is your passport to a personalized anime universe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

763 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Cute but poorly sewn

I recently recieved my 2nd plush from this site. The first one was very nice and I had no complaints. Finally when my 2nd one arrived, the hair pieces seemed like they were poorly sewn together because there are inside material showing and the pieces seemed put together only in weird spots so it's hard to flatten it out to look similar to the reference images. I'm also not sure why a piece of the hair is stuck to the chest fur.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Very cute and the perfect size

I recently ordered a Colettemeow plushie about 2 weeks ago, I understand the time it took as I’m from a completely different country but it still came in good quality. Onto the plushie, she was a good, purrfect size for hugging (sorry, that was kind of cringe). Although she had a few yellow marks near the rims of the sewing seems, it was easy to wash off and the overall quality of the plushie such as the fur and face and really good as well as the hair accurate to Colette’s sprite in-game. One thing I would like to say is that her tail, near the base, doesn’t have much stuffing so it kinda flops around a bit lol.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Impressive products and impressive customer service!

Ordered a SteveMeow Plushie as a preorder, knowing it would take a few months to arrive due to the nature of being a preorder. It arrived within the planned window and was absolutely darling!

But before that one arrived, I ordered two additional plushies for my daughter’s birthday (EternalSugarMeow and ShadowMilkMeow) because they were SO cute and were in stock and should ship after just 2-3 days from the purchase date. I knew they take a couple of weeks to arrive because they come from oversees, but after two weeks of no communication I checked the status and saw they still hadn’t shipped whatsoever.

Panicked, I immediately contacted customer service and explained the situation (including that they were bday presents) and the wonderful representative named Lily immediately had them shipped and even included a small keychain as an apology for the delay. Thankfully the package arrived the day of my daughter’s birthday and she was absolutely delighted to receive the original SteveMeow, and the two Cookie Run Kingdom meows! (Plus the cute keychain)

Despite the initial mistake of not shipping my items as planned, their customer service more than made up for it. And their plushies are beyond adorable! Great company and will definitely be purchasing from them again in the near future!

8 February 2026
Unprompted review
Rated 3 out of 5 stars

The Price is Good, the Quality.. Okay.

The prices are good for what you receive. Although the wait was a bit longer than I was told to expect.. the tracking information also wouldn’t update (which I don’t think was PlushShop’s fault really) so I couldn’t really determine a delivery date. It ended up taking over week to ship when I was told it would ship within 2-3 days.

Once I received the plush, I was pretty happy with it and still am. A few complaints though:
I bought the shadowmilkmeow plush, and when I got the plush, the collar was stretched out and would fall off his neck. I had to tie it in the back for it to stay up.
There also seems to be a gash in the collar fabric I’ve just found? That’s a bit disappointing..
All in all, for the price it’s okay. I think it’s really cute. But there were a few issues.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. My parcel was supposed to be delivered via EVRI, but it never arrived. It has now been 3 months and I have neither received my item nor a refund. Instead of taking responsibility, they have completely ignored my concerns and telling me contact EVRI and EVRI is worse than them. I paid for this order and received nothing. Extremely disappointing service and lack of accountability. I would not recommend.

19 February 2026
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

So sorry for the unhappy shopping experience, pls accept our sincere apologize for this shipping issue.
Can u pls contact with our service team with your order info so that we can help you to check for more details? As we can not find your order info here.
So sorry for the inconvenience.

Rated 2 out of 5 stars

My two plushest came and both of them had problems

My two plushest came and both of them had something wrong with them. The first one,Anya, had a hole in her ear and I could literally pull the fluff out of I wanted and the second one,akaza, came but inside him there was some kind of plastic in his head. If you pressed on his head you can literally hear the plastic moving around inside his head. Not really the best experience. And on top of all that I ordered these plushes in 2025 around December and they came mid way through February and I still have two more coming that I hope don’t have problems with.

19 February 2026
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

So sorry for the unhappy shopping experience, pls accept our sincere apologize for this issue.
Can u pls contact with our service team with your order info so that we can help you to check for more details? As we can not find your order info here.
So sorry for the inconvenience.

Rated 5 out of 5 stars

great plushy

fluffy big hairy all that a exciting plush needs loved it and unboxed with my friend over a call and we were both excited

18 February 2026
Unprompted review
Rated 5 out of 5 stars

BEST. BUY. EVER

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this to all of the plushy fans, specifically my Love and Deepspace fans. I got the 18-inch Dragon Sylus meow plushie and I LOVE IT!! I will definitely be coming back for another one.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Love them fr

Many many good design, really huge plushies with high quality feel to them, ordered my third cat now and will order more in the future for sure

17 February 2026
Unprompted review
Rated 5 out of 5 stars

No complaints

Very fast shipment, awesome quality and I absolutely love the plush! I ordered from Europe and it arrived quite fast, I have no complaints.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Still have yet to receive this package

Still have yet to receive this package, it shouldn’t take it ten days to get from Atlanta to where I live when the distance is 30-45 minutes.

20 January 2026
Plushshop logo

Reply from Plushshop

Dear Customer,

So sorry for making u worried about your parcel.
We have checked the tracking info through the order info you left here and your parcel already delivered successfully to your address at 11th Feb. Have u got the parcel?
Pls feel free to contact with our service team at service@plushshop.com if you have not got the parcel or anything else need support.
We will be always ready to help, pls do not worry.
Thank you so much for your support to order with us, we do hope you love the items you received.

Rated 5 out of 5 stars

I got the ghost meow plushie

I got the ghost meow plushie. The plushie came in and it looked exactly like what was advertised and pictured. It is great quality. feels soft and fluffy. I would definitely buy from this shop again. It did take a month for it to come in though. I had to email them to get an update on my order and the person responded so politely and professionally which eased my worries about it not coming in. Over all experience with this store 100/100.

5 February 2026
Unprompted review

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