Plushshop Reviews 763

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, softness, and accurate representation compared to online pictures. Many people are thrilled with the detailed craftsmanship and the overall appeal of the plushies, often noting their impressive size and cuddliness. However, some customers also noted issues with delivery, with some experiencing significant delays or problems with tracking information. A few other people also felt that the quality of some items was not consistent, mentioning occasional defects like open seams or internal plastic components. While customer service is generally described as responsive and helpful, a minority of people reported difficulties with delivery services and communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, softness,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing incredibly fast shipping, even days... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the customer service for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering, shipping (with tracing) and Delivery are great. -1 star because 2 of the ordered plushies had defekts (open seams near and on the Tails) and i don't think this could have happend while s... See more

Rated 5 out of 5 stars

My daughter Marysia is absolutely delighted! The plushies are incredibly soft, beautifully made and look even better in real life. The material feels premium and the details are perfect. They did arr... See more

Rated 5 out of 5 stars

It was my first time buying something from them, but I had heard several good reviews and saw many adds. I was just waiting for the right character to become a plushie and when it did I didn't hesitat... See more

Rated 5 out of 5 stars

My plush just arrived and I’m OBSESSED!! It’s beautifully made, looks exactly like the picture and it was packaged well with little to no damage to the box from being shipped. I highly recommend this... See more


Company details

  1. Anime club

Written by the company

Welcome to PlushShop, the realm of bespoke Anime-Verse born just for you! At PlushShop, we pride ourselves on being the architects of uniqueness, offering a collection of handcrafted and customized anime products that transcend the ordinary. From custom plushies that capture the essence of your favorite characters to accessories that reflect your personal style intertwined with anime magic. PlushShop is your passport to a personalized anime universe.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

763 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Was a pleasure purchasing.

Was a pleasure purchasing, the ease of buying to then being shipped within a week, was an unexpected surprise, good value for quality materials. Definitely made us smile. Will be purchasing from the specific company again in the near future.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

So cool

Long shipping but everything was AMAZING, nice client service, and high quality product, 100% recommend

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Satisfied

Very Soft and Huggable, Looks better in person, Bigger than expected (which is a good thing), Recommend buying one!!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Love this site and the products

Love this site and the products! I live in Norway so the wait from ordering to receiving was long, but it was also one of the products that was not ready before a certain date. The site informed about this when i put in the order. But it was for sure worth the wait. Products seems to be good quality. Love these cute plushies so much. Really satisfied. It all came in good condition. No damage on the products. I will order more.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I just got one of my plushies today…

I just got one of my plushies today after anxiously waiting for it after pre-order in November. I have to say, best purchase ever. I’ve heard a lot of things, hate and rumours about plush shop, which made me extremely anxious. But that quickly changed after my email was replied to in less then a day and my little Ghost meow came home!! I will definitely be buying from here again

29 January 2026
Unprompted review
Rated 3 out of 5 stars

Items defect

Ordered twice, one for my friend, one for me. Both orderes arrived defect. A printed lining was seperated from a piece of felt on the plush of my friend, mine had 2 seams which were defect

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Lumieremeow/WeiWuxianmeow/LanWangjimeow

Purchased the 3 meows after my experience with the 2 DragonSylusmeows. Plushies arrived even faster this time, and I absolutely adore them! Still waiting for them to puff up fully, but they're gorgeous none the less.

Even better, this time around the delivery person actually knocked on the door to let my housemate know the parcel arrived! [Last time parcels were left without warning, and luckily she was home to retrieve it]

Would prefer if the company used AusPost rather than MicroExpress, but can't fault the second deliveryman; he was so much better than the first.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Everything went fine

Everything went fine

I preordered the shadowmeow plush. They gave an estimated delivery time. Production was finished just a week after the date they told us, which is totally fine for me. Received it today and the quality is great. Customer service was responsive when I mailed them questions aswell.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

While they shipping did take a while—…

While they shipping did take a while- there was nothing else I could say. I love Rerir and Flins that came!! Along with a free Capitano keychain :3 I genuinely smiled when I received my order today!! Both plushies look so fluffy and beautiful! The fact that the clothes are also detachable is very cool! I can recommend getting your favourites here. I’ll definitely be ordering again <3

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Quality was terrible

Quality was terrible. Ordered in September and didn't get until November. It was a Christmas present so I didn't open the vacuum sealed bag. When niece opened it had several spots where it was not sewed creating holes. Tried to return in January and they denied.

28 January 2026
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Pls accept our sincere apologize for the unhappy shopping experience.
Can u pls email to our service team at service@plushshop.com for more details so that we can help you?
So sorry for the inconvenience.

Rated 1 out of 5 stars

Order 205034

Im curious to know the shops turn around time on pushing out orders. I placed an order on the 13th of January, 2026 and all ive gotten is the charge for it. No updates and Im unable to track it. Ive hears good things about this shop, but I feel like my order has fallen through the cracks.

28 January 2026
Unprompted review
Plushshop logo

Reply from Plushshop

Dear Customer,

Thank you so much for your support to order with us.
Pls understand that there are some of items at our websites in pre order which means it will take few days to prepare for shipping, we have listed the shipping date at the product page for all details.
Can u pls send email to our service team at service@plushshop.com so that we can check for your? Coz i can not find your order by the info u left here.
So sorry for the inconvenience.

Rated 5 out of 5 stars

PureVanillaMeow paid my collage debt

I really like your Plushie, I still believe was a little bit expensive from the quality however, I WOULD DIE to have a RedVelvetMeow Plushie in my hands rn, your Plushies are so adorable.

Shipping was fast and im sad I didnt could recive my gift since you sent that email like three days after the Shipping.

Please make a RedVelvetMeow Plushie from Cookie Run Kingdom!! He won the first year of Husband of the year, many ppl love him!!

18 December 2025
Rated 5 out of 5 stars

more than satisfied

it took a while for it to arrive, but it was worth it. it's way bigger than i expected it to be, and it's perfect. it has zero defects, it looks exactly like the pictures and videos online and it's super warm and fluffy and nice to cuddle! i recommend it 100% and i will surely buy more from this shop💕💕

23 January 2026
Unprompted review

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