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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having difficulty making e-vouchers to help pay for my holiday unfortunetly when i spoke to a customer adviser they were unable to pin point why my payment was not being taken but did advic... See more
Company replied
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... See more
Company replied
I get overwhelmed & dismayed by the nature of online transactions. It all gets too much. And, I wasn't looking forward to explaining my problem about a lost voucher code. I needn't have worried! The p... See more
Company replied
Company details
Written by the company
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Contact info
United Kingdom
- socials.uk@pluxeegroup.com
- pluxee.uk
4.3
Excellent
359 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service was excellent
Customer Service was excellent. Well done Pluxee!
10 April 2025
Unprompted review
Reply from Pluxee UK
Hello Philip
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Amazing Customer Service
Amazing Customer Service - Any problems quickly addressed - New card on its way - Thank you soooo much x
1 April 2025
Unprompted review
Reply from Pluxee UK
Hello Janet
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Should be ilegal
It's a way companies pay less to employees, they should give money cuz this cards are not accepted it in MANY places
6 April 2025
Unprompted review
Reply from Pluxee UK
Hello Diego
Thank you for reaching out to us. The Pluxee UK Card can be used online and in-store wherever Visa prepaid is accepted. If you have a Pluxee UK Card and are having any issues with the card then please reach out to the UK Customer Care Team using the contact form from the website and we will happily support you.
Kind regards
The Pluxee Team
The lady on the telephone solved my…
The lady on the telephone solved my query , she was very helpful and patient .Very positive experience.
4 April 2025
Unprompted review
Reply from Pluxee UK
Hello Rose
Thank you for sharing your feedback with us, I am pleased to hear we were able to help you, I will be sure to share your comments with the Customer Care Team.
Have a great day.
Warm regards,
Pluxee UK
Pluxee experience……..
I have used my Pluxee card many times at many shops, it is really good with the cash back offers, and really easy to use, I have been in contact with customer services a few times, they were really helpful and sorted my issues out.
4 April 2025
Unprompted review
Reply from Pluxee UK
Hello Susan
Thank you for sharing your positive feedback with us, I am pleased to hear your experience of using the Pluxee Card. We hope you continue to make lots of cashback 😊
Warm regards,
Pluxee UK
Poor service. Charged twice for item.
Initially I thought this was a good card, but when something goes wrong, there is no one to speak to and it is pot luck as to whether it gets sorted. I tried to purchase a £130 item using the Pluxee card on the Argos website, but it rejected the card 3 times even though there was over £200 loaded (and showing as such). I went to Argos in person the next day, where payment was rejected again. I showed the cashier the £200 total on my Pluxee screen, which dropped before our eyes to £70, suggesting the online payment had been submitted! Argos checked and no payment had been taken by them. I then loaded more money, bought the item, but had been charged twice by Pluxee. I couldn’t speak to a real person, but after almost a week, my emails worked and £130 was then credited back to my account. Only when something goes wrong did I realise the very poor customer service options available. Have a look at your account - see how difficult it is to find working /efficient contact numbers/ email. No problems with Spree card, but Pluxee has been very poor.
1 February 2025
Unprompted review
Reply from Pluxee UK
Hello Afan
Thank you for reaching out to us, we sincerely apologise for the frustration you’ve experienced. We understand how concerning it can be when you don’t receive the timely support you need.
Your concerns about not being able to speak to a live person have also been noted, and we understand how important it is to feel heard and supported by a real person.
In order for us to be able to help you further we have reached out to you via Trustpilot for further information.
We look forward to hearing from you so we can make sure we fully support you.
Kind regards
The Pluxee Team
Bigger discounts than other cash back cards
Great card giving me discounts of up to 5% at some of my favourite shops. Helpful customer service.
2 April 2025
Unprompted review
Reply from Pluxee UK
Hello Marianne
Thank you for sharing your feedback with us. We hope you continue to make lots of savings.
Have a great day
Warm regards,
Pluxee UK
It’s just simple to use and you earn money by using it
It’s just simple to use, y
27 March 2025
Unprompted review
Reply from Pluxee UK
Hello Nicholas,
Thank you for sharing your feedback with us, I am pleased to hear you found our website simple to use, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Great experience
Had a problem obtaining the voucher and contacted the team, my problem was resolved in no time. Really good 👍
24 March 2025
Unprompted review
Reply from Pluxee UK
Hello,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
The agent of the customer services…
The agent of the customer services tries to take all effort to solve the issue then and there.
21 March 2025
Unprompted review
Reply from Pluxee UK
Hello Anura,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Very helpful and considerate …
Very helpful and considerate in dealing with my request for help.
20 March 2025
Unprompted review
Reply from Pluxee UK
Hello Robert,
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Resolved within two weeks excellent…
Resolved within two weeks excellent service
16 March 2025
Unprompted review
Reply from Pluxee UK
Hello Dave
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Great service easy to use
16 March 2025
Unprompted review
Reply from Pluxee UK
Hello Sue
Thank you for sharing your feedback with us, I am pleased to hear of the great service you have received, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
The inquiry was dealt with promptly and…
The inquiry was dealt with promptly and timeously
12 March 2025
Unprompted review
Reply from Pluxee UK
Hello Destiny,
Thank you for sharing your feedback with us, I am pleased to hear your query was handled promptly, I will be sure to share your comments with the Customer Care Team.
Warm regards,
Pluxee UK
Pluxee UK customer service are always…
Pluxee UK customer service are always very helpful and try to their best possible abilities to solve any query whether it is a technical or administrative issue.
15 March 2025
Unprompted review
Reply from Pluxee UK
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team :)
Warm regards
Pluxee UK
Report lost or stolen... How?
Previously a satisfied customer however this was based on ease of use. Last night I was notified of transactions on my card that were not mine. Immediately blocked the card and called the number provided in the push notification numerous times - each time the call has been disconnected with no response. Tried again this morning in office hrs and the same happened. How are we supposed to report? The 'contact us' response advised 72hr response! This is unacceptable for such a serious issue where the advice is to contact the 'hotline'
14 March 2025
Unprompted review
Reply from Pluxee UK
Hello
Thank you for sharing your feedback with us and I am sorry to hear of your recent experience. We have taken your comments away regarding the contact number.
I have requested more information from you so I can help you further.
Warm regards,
Pluxee UK
Very useful service for those living with dementia
I was so grateful for the assistance I received. I had been sent a voucher payment for some voluntary work I had completed. As I have dementia IT can sometimes prove challenging, but the plain English response was incredibly helpful and ideal to my needs
11 March 2025
Unprompted review
Reply from Pluxee UK
Hello Julie
Thank you for sharing your feedback, I am pleased to hear of your positive experience - I will be sure to share your comments with the team 😊
Warm regards,
Pluxee UK
Poor customer services
Been trying to renew my card for months now. I have money still in my pluxee account and I'm just ignored by customer services. I cannot even log into my account anymore.
10 March 2025
Unprompted review
Reply from Pluxee UK
Hello Gareth
Thank you very much for the feedback on your recent experience with us. I’m sorry to hear that it wasn’t up to the standards we would have hoped for this time.
We’re always keen to hear if things haven’t gone quite as they should have, so we can be sure we’re learning from our mistakes and making improvements.
I can see you have been in touch with Customer Care yesterday and they have helped you with your query.
Thank you again for taking the time to leave us your feedback.
Warm regards,
Pluxee UK
Oh dear....
Oh dear - very poor experience with Pluxee. Transferred £500 from my bank account to my Pluxee card. After 30 minutes the money still didn't appear on my Pluxee account. After waiting 20 minutes on the phone to get through I was finally told that the reason my money didn't appear was that my card had expired. Pluxee knew this but hadn't issued a replacement. They still took my money even though they knew I didn't have a card I could use. When I asked for my money to be returned they reluctantly agreed but cannot give me a timescale for the return. Why did they take my money when they knew I had no way of accessing it?
7 March 2025
Unprompted review
Reply from Pluxee UK
Hello Richard,
Thank you for sharing your feedback and I am sorry to hear of your recent experience. We’re always keen to hear if things haven’t gone quite as they should have, so we can be sure we’re learning from our mistakes and making improvements.
I’ll be working with my team as soon as possible to investigate what went wrong here.
Warm regards,
Pluxee UK
It took a while to get sorted and still…
It took a while to get sorted and still not sure if it's done yet, will find out when we go shopping. The website I found difficult to use even my two young sons couldn't do it so it took a couple of phone calls to get sorted, still don't know if it's okay will find out when we go shopping.
6 March 2025
Unprompted review
Reply from Pluxee UK
Hello Martin,
Thank you for sharing your recent experience with us, I can see you spoke with the Customer Care Team on the 5th March and they have supported you with adding your virtual card to your Google Wallet so there shouldn't be any issues when you go shopping.
Happy Shopping, we hope you enjoy making lots of cashback!
Warm regards,
Pluxee UK
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