PM Law Reviews 

I found PM Law online when looking for representation for a personal injury claim. From the outset, nothing was too much trouble.
My case was managed by Lianne Southwell and I cannot be more pleased with how she managed my claim.
I send huge thanks to Lianne who was professional, friendly, helpful and informative throughout. My case was settled much quicker than I expected and without a court hearing.
Outstanding service from beginning to end. Would not hesitate to recommend PM Law.

Hannah Gaines handled my claim from start to finish. She was great at driving the process forward and I am happy with the outcome. She dealt with my claim in a prompt and a professional manner. This is the second time I have used PM Law and both times I have been happy with the service.

Your lawyer Suzanne Daine was very understandingly and helpful. My wife Lorraine had an accident suffering with a broken leg. It was a very traumatic time and Suzanne was thoughtul in how she dealt with it.
I would definitely recommend your company to anyone we know, and in the future would be sure to contact you again.

DON'T BE FOOLED
An UNREASONABLE SERVICE ON OFFER
LEGAL OMBUDSMAN INVESTIGATATION UNFOLDS
THIS FIRM BREAKS THE RULES AND GIVES SHOCKING ADVICE WITH POOR SERVICE
AFTER AN INVESTIGATION BY THE LEGAL OMBUDSMAN SERVICE INTO THEIR COMPLAINTS HANDLING ETC, NOW PASSED TO THE SOLICITORS REGULATORY AUTHORTITY (see email at the bottom of review) REGARDING THEIR POOR HANDLING OF AN INJURY CLAIM AND THEIR CONTRACTURAL FAILURES. WHICH I CAN NOW REPORT ON AS FOLLOWS:
A FIRM THAT COULD WELL SACK YOU WHEN YOU COMPLAIN HOW THEY ARE DEALING WITH YOUR CASE. THEY COULD THEN DEMAND ALL THEIR FEES FROM YOU EVEN THOUGH THEY BREACH THE RULES SET BY THE SRA AND THEMSELVES. THEY MAY WELL FAIL TO PROVIDE YOU INFORMATION AS TO C0STS IN YOUR CASE AND FAIL TO PROVIDE YOU A INVOICE WHEN REQUESTED OR NEEDED BECAUSE THEY SACKED YOU WHILST MAKING DEMANDS FOR MONEY TO BE PAID. BEWARE BEWARE BEWARE. READ THE ONLINE REVIEWS IF YOU DOUBT ME. PM LAW ARE A PUBLIC LIABILITY THAT COULD PROVE VERY COSTLY FOR YOU AS THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT WAS MY EXPERIENCE. PROOF I HAVE AFTER £500 compensation awarded by the Legal ombudsman service, following my concerns raised in the public interests as a client sacked by PM LAW. PM LAW solicitor and head demanded some £10,000 in fees or they would sue me potentially. They were found negligent as recorded phone calls were examined by the legal ombudsman and forensic written communication. A customer that took no chances. This firm made me mentally ill at the time with their practices. Poor service has a pattern with this firm and they tend to say any old rubbish to get out of jail, so to speak When you go compare online reviews on their google reviews, you can see across the board this firm are a concern. I found them to be a waste of their space and have proven the same for even them to challenge as I beat them fair and square and as an unqualified solicitor, but instead a litigant in person.
When I complained to them in the first instance, they sent me 100 pages of drivel, which amounted to unqualified rubbish, whilst they were clearly in breach of the SRA rules
The ombudsman service wrote to the SRA recently stating the following

To:
., SRA

Thu, 8 Dec at 15:49

Dear Sir/Madam

I hope you are well.

I have investigated Mr Nelson's service complaints regarding PM Law Ltd following your referral to ourselves on 17 May 2021, copy attached.

I have found the firm's service to have been unreasonable for three of Mr Nelson's complaint points and have arranged for the firm to make a payment to Mr Nelson of £500 for the distress and inconvenience caused.

Whilst investigating, Mr Nelson flagged the fact that the firm failed to provide him with six monthly updates as to costs as stated within their terms and conditions.

As this is a regulatory breach rather than a service issue, I would be grateful if you could contact Mr Nelson directly to review this aspect of his complaint.

I confirm that I have now closed my file.

Yours faithfully

Nicky Winkel
Investigator

Legal Ombudsman

My understanding is my opinions and findings were investigated by trustpilot and my review was to remain online here

I dealt with Lianne Southwell for a personal injury claim and she has been wonderful. Very polite and professional and would definitely recommend and use again should I need to.

PM Law have represented myself following a RTA. Mr Simon Osborne dealt with my case and has been successful in winning without the need to attend Court. I would like to say a sincere thank you to him and the team for all of their help. They have been so accommodating with myself throughout this whole process and have communicated through email to meet my needs. Would highly recommend their service to anyone looking for representation.

PM Law were appointed to do my remortgage. When my new mortgage was initiated they failed to repay my existing mortgage leaving me with two mortgages and interest to pay. My formal complaint was upheld by them and they agreed to repay me the additional interest incurred (£500) but instead the amount received into my bank account was £100.60 - I am still pursuing the outstanding balance (apparently there was an 'admin error'). Despite assurance I will receive funds I am still chasing. Horrifically stressful and causing much anxiety. It is impossible to contact them, they are rude and unhelpful and I feel justified in saying - as a result of my experience - that I consider then untrustworthy and incompetent.

I dealt with Simon and he was outstanding the process was long but he kept me in the loop the whole time and went above and beyond to help me.

Couldn’t recommend them anymore they were awesome!

Its really being grateful have PM Law Ltd as my Litigator. They fought endless for the right compensation that is due to me relentlessly. They are very resilient and ensure they get the right information to fight my case. I get regular updates from my Litigator Hannah. She's a wonderful Litigator and would recommend PM Law Ltd to anyone.

These people handled my case for free, so a massive thanks to there Team, they were polite and professional

they kept me informed & won my case

Excellent service throughout my claim from lianne at pm law, I would definitely recommend.

After trying to deal with two issues ourselves which was causing a lot of stress and worry, a friend recommended PM Law. We were referred to Samantha Ibraham who has been outstanding. She instantly gave us reassurance and is extremely knowledgeable and professional. We just wish we'd found her years ago!

Please do not use this firm. I work within the industry and they are by far the worst conveyancers I have come across. Clients have been made homeless due to the complacency of this firm, whilst other clients in the chain have lost children's school places and had huge levels of stress. I cannot advise enough NOT to instruct them.

I was handled by Simon Osbourne, who was outstanding. I had a bad experience with another solicitor firm, and turned to PM Law for help. They did everything in 2 months that my old firm didn’t do in 3 years. Outstanding job

I found PM Law through my insurer after having a terrible experience with another law firm. PM Law picked up my case in a terrible state, they immediately got me to see the best specialists in their field to assess me and support my case. I recently got a full settlement I'm happy with, a far cry from the 50/50 liability split another firm was pressing me to accept. Would highly recommend PM Law, great service from all involved.

Pm law have dealt with my claim swiftly and advised me throughout in a very professional manner to which I could not fault.
I cannot fault the service I received and the advice as I’ve never had to deal with a accident claim, I have no hesitation in recommending pm law and Simon who dealt with my claim.

Extremely professional service providing updates and pushing on my behalf. Lianne Southwell handled my case and I can say she was a credit to the company and to the legal industry itself.
Thank you for all your help..!!

Twice ive used PM Law now & i can honestly say …… I wouldn’t use anybody else !

Both times was regularly kept up to date with progress, simple process’s to follow when required & great friendly, professional staff on the couple of occasions we spoke.

Overall…… brilliant 😊

Got their number saved in my fone along with email contacts.

Thankyou PM Law