I paid for new and they sent a used item. It was at the end of their life which may have influenced their action. I finally got a credit note contribution just before they went under. A sad loss and s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I didn't end up keeping the unit - a B-stock Yamaha DM3 mixer - as the workflow was too basic and it would ideally need a Dante to make it worthwhile at all. PMT's returns service was fantastic an... See more
We had no knowledge at all about the guitar we wanted to buy for our daughter on her 18th. The chap I spoke to was phenomenal!!! Worked to our budget, collected information about our daughter to m... See more
Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient di... See more
Company details
- Musical instrument shop
- Audio visual equipment repair service
- Electronics store
- Hi-fi shop
- Software company
- Home audio shop
About PMT Online
Written by the company

Here at PMT Online, we know the importance of getting the right gear for you. That's why we stock a huge range of the industry's latest and greatest in Guitars, Amps, Keyboards, PA, and more. With 12 UK locations, including our pioneering experience stores, we give our customers the chance to try out industry-leading gear like they would in the comfort of their home or a studio. Whatever level you're at, find the right gear for you in our huge collection.
Contact info
70-72 Evans Road, L24 9PB, Liverpool, United Kingdom
- 0151 448 2089
- sales@pmtonline.co.uk
- pmtonline.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service PMT
Great service received lovely Faith Blood Moon Venus acoustic ordered in the afternoon delivered 11.30 next morning thank you PMT.
They were quick to get in touch and let…
They were quick to get in touch and let me know that the drum head I ordered was out of stock and offered an alternative that arrived the next day and it sounds amazing!!
Very happy with the service
Great service
Great service - easy to order online and prompt next day delivery. Article well packaged and plays like a dream! Highly recommended.
Great experience both online & instore
I’ve been in store & shopped online. Both fantastic experiences. Online is easy to navigate with a very quick delivery.
Thanks guys, I will be back for more soon!
Three faulty guitars and over a month of waiting!
I ordered my first 7 string guitar (Jackson JS22-7) over a month ago, the guitar came and had a major fret buzz issue on one of the strings.
After speaking to PMT, I took the train to another city to return the guitar in person. I was then sent a replacement guitar which had a large scratch on the front body of the guitar.
I then returned it and received ANOTHER replacement which had the exact same issue as the first guitar, I was assured the guitar would be checked before dispatch but it's the same guitar as the first one I received without any repairs.
3 faulty guitars and over a month later, I'm hoping for a refund to buy the same guitar from another retailer as this is ridiculous. It shouldn't be this difficult to order a guitar online and it arrive in working brand new condition.
Excellent
I purchased 2 ADAM Audio A4V 2-Way Nearfield Studio Monitors from PMT. All round great experience - very competitive price, immediate reply and fast shipping with delivery tracking available. Would not hesitate to buy from PMT again.
Gorgeous
Gorgeous, complex flavours. Delightful small dishes. Everything was delicious. Lovely service
PMT were excellent and very efficient
PMT were excellent and very efficient. My item as posted immediately. Thank you.
You said the product I wanted was…
You said the product I wanted was available I paid for it then you said it wasn’t available

Reply from PMT Online
Quick and Easy 🙏❤️
Had no problem with PMT ,great price…
Quick review on RCF 912 a speaker, I upgraded to this from yamaha dbr 12, took out and tested and was blown away how much power with low volume this speaker produces,The quality in sound fills the room at very wide range ,brings out the quality of the dynacord cms 600,gives it twice the power it had with previous speakers ,got a great deal from pmt thanks .
The whole process was very smooth
Preemptive typing error
Due to a preemptive typing error the item I ordered online would have gone to the wrong address were it not for the quick response given by PMT.
Your emails keeping me updated in regards to correcting this error we’re a god send as I thought I would have had to repurchase the item!
Thank you for your cooperation.
Friendly and helpful
Great range, friendly and helpful customer service phone line answered my questions, and swift delivery.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







