Po-Zu Shoes Reviews 1,335

Reply from Po-Zu Shoes

Oct 26, 2021

Hi Deborah.

Thank you for your kind review.

I see that you purchased two pairs through our Summer Promotion earlier this year - congratulations as this event only lasted a week or so due to the demand and availability!!

I think you maybe referring to the Dragonfly specifically when you talk about your feet being a little sweaty?

I have passed your review to the design team here in the UK, as feedback like this is important.

This materials was a new material for us in this specific shoe and we have already adapted the upper for the coming season to incorporate some additional ventilation pockets to hopefully ease this issue, fingers crossed, although 14 hours on your feet!!!!

We hope you continue to enjoy the shoes and hope to see you again on the site soon. Thank you for your support, we understand you have a massive choice available to you, your support is really appreciated.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 26, 2021

Hi Matthew,

Thank you for taking the time to leave such a wonderful review!!!

Thank you, i will certainly ensure that all the teams receive a copy of your review, reviews like this really make everything we try and achieve, worth while.

The reviews are an important platform for us to be able to listen and react to our customers experiences. We certainly try as hard as we can to make the entire experience a positive experience, although sometimes we do fail, so reviews like this certainly ensure we start our day with a huge smile on our faces!!!

Continue to enjoy your shoes and we hope to see you again in the near future on the site!!

Thank you again,

David.

Reply from Po-Zu Shoes

Oct 26, 2021

Morning TJ.

Thank you for taking some time to leave your review.

The styles you recently purchased are manufactured in Sri Lanka in one of the best factories i have ever experienced, not just in terms of the raw materials they use but also the working conditions for all their staff.

A real pleasure to work with.

We will pass on your feedback to the design team in the UK, as well as the staff in the factory.

Continue to enjoy your shoes.

Thank you for your continued support, we know only too well you have a huge choice available to you, so you support is appreciated.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 26, 2021

Morning Dominik.

Thank you for taking the time to leave your thoughts and feedback.

Our warehouse was at the time of your order in the UK and experiencing massive issues by moving goods from the UK into the EU. It has been an exceptionally annoying period as the courier companies simply ignored the process and simply charged what they wanted to charge the end consumer, its been a nightmare and many businessmen have been affected by this approach.

We had a lady in Holland who ordered one pair of canvas shoes in our sale, which were 30.00 Euro R.R.P. and was expected to pay an additional 70.00 Euro VAT and import duties by a global courier company...... when the VAT is around the 21% mark and there are no important duties at this price level.

Anyhow the good news is that from AW-21 we have a new warehouse facility in Belgium servicing all of our EU customers, with faster deliveries, much better pricing and paying the price you see on the website, with NO hidden additional charges!!!!

Trust me - Its been a difficult 6 months.

Thank you for your patience and support.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 25, 2021

Thank you Rosey!!!

You were one of the lucky customer who were able to take advantage of this great summer offer-well done!!!

Yes this was a terrific summer offer and the people who reacted fastest were certainly the lucky ones, as we sold out inside 5 days.

Enjoy the shoes and we hope to continue to see you shopping on line.

We appreciate you have a huge choice available to you on line, so your support is appreciated.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 25, 2021

Hi Neil,

Thank you for taking some time to leave your thoughts on T.P.

The Brexit issues lingered on and on for months and caused businesses huge issues, not because of the actual rules set down and agreed between the UK and the EU but the inconsistencies and un-professionalism of the courier businesses.

Everybody knew what was expected, however terms/ rules were ignored, by the largest courier companies in the world and we along with hundreds of other business were literally held to ransom.

An example being one pair of Po-Zu shoes shipped from the UK to Holland R.R.P. 30.00 Euro, the customer was being charged 75.00 Euro to have the shoes delivered, all that was legal here was around 21% VAT, nothing else. That is one example of issues we faced every single week.

Going forwards we hope to have eradicated these issues with opening a small warehouse in Belgium, so no VAT or import duties, simply the price on the site!!!!

I will pass on your kind comments to the warehouse team, as this kind of feedback makes all their hard work worth it!!!

Enjoy your shoes and hope to see you again on the site.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 25, 2021

Hi Michaela,

Thank you for leaving your review on T.P., reviews to us are essential, as its one great way of listening to our customers as well as reacting / improving elements of our business.

Great news that the shoes are comfortable as this is probably one of the main goals we aim to achieve through the design and manufacturing process, great news.

The Moth is manufactured in great factory in Sri Lanka who manufacture our products with locally sourced raw materials.

The working conditions in the factory are also very good, which we love.

Thank you for your support - we are aware that you have a huge choice available to you on line, so you support is really appreciated.

Enjoy your shoes and stay safe.

Thank you

David.

Reply from Po-Zu Shoes

Oct 24, 2021

Hi Neil.

Thank you.

The customer service piece if the experience is really important to everybody that is involved with the brand. We have to do everything we can to try where we can that the entire experience is first class.

We also believe we are good listeners and act in a fair manner.

This though always has room to continue to improve.

Thank you for your kind words - which i will share.

Makes what we do a little more meaningful!!!

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 24, 2021

Thank you for taking the time to leave us your feedback, this is really important.

ALL of our reviews are shared with the appropriate teams, our design teams in the UK or our suppliers in Sri Lanka, Spain or Portugal.

The shoes you recently purchased do take a small amount of time to wear in around the heel counters, (the back of the shoe), thank you for your persistence and lets hope they will remain comfortable now as we know that they do soften up after a few wears.

The design team were made aware of this slight stiffness issue earlier in the season and have already corrected this for the coming new collection with new materials from the same supplier in Sri Lanka.

Thank you for your support and continue to enjoy your shoes.

Best wishes and thank you once again from everybody with regards to your feedback and loyalty.

Thank you

David.

Reply from Po-Zu Shoes

Oct 24, 2021

Morning Paul,

Thank you for taking the time to leave your review on T.P.

All our reviews are shared with the appropriate teams, this is irrespective of the review being positive or negative, as this feedback is essential, if we are to continue to real our goal of great comfortable product and excellent customer service.

The design team in the UK and our factory in Sri Lanka already has your review.

Continue to enjoy your shoes and thank you again for your continued support, we are fully aware of the huge choice you have available to you and we appreciate your ongoing support.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 24, 2021

Morning Jeremy,

Thank you for your review.

All our reviews are shared with the relevant teams within the business, so your review has already been passed onto the design team as well as our brilliant supplier in Sri Lanka, who manufacture this range of products.

All of the materials are ethically sourced locally, add that to the fact that the factory itself is a brilliant place to work and looks after their employees really well, which is unusual within the footwear industry.

Thank you again for taking the time to leave your thoughts Jeremy, we really appreciate your support as we are fully aware of the huge choice you have available to you.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 23, 2021

Thank you for your review on T.P.

Please accept our apologies that these shoes have caused blisters this is not our goal i can assure you. The issue is that until the blisters have healed there is very little you can do in terms of wearing them in.

We have received mixed feedback to be fair surrounding this model and the feedback has all be passed through to the design team and our supplier, with recommendations made and implemented for next season, SS22.

We have received a handful of comments that the products did wear in after a handful of wears, so fingers crossed.

Have the shoes been worn outside or just inside?

Are you referring to the women's or the men's version as i see you purchased two pairs in the summer promotion?

Thank you

David.

Reply from Po-Zu Shoes

Oct 22, 2021

Morning,

Thank you for taking the time to leave your review on T.P.

Delighted that you are happy with your products.

As with every single review, the content is always shared with the relevant teams, so your feedback will be landing on the design teams desk along with our supplier in Sri Lanka.

We manufacture a small range of products in Sri Lanka all with locally produced raw materials, which are excellent, Moth, Dragonfly and Butterfly are all manufactured in Sri Lanka.

Fingers crossed that they remain as comfortable as ever and your have allot of wear and enjoyment with all three pairs!!!

Thank you again for your support, we understand that you have a huge choice available to you, so your continued support for the brand is very much appreciated.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 22, 2021

Morning Faye,

Thank you for your positive feedback, we love customers like you!!!

Hope you continue to love the products and enjoy your shoes, finding a brand that suits you and fits all the attributes you are looking for when buying is important.

Keep an eye on the site as the new AW product is just about to land, a little late because of various issues with shipping and materials delays but arriving inside a week.

Have a great day, thank you again.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 19, 2021

Thank you Eilidh.

I will certainly pass on your feedback to the individual teams responsible for customer service and logistics.

Lovely to hear that we are doing some of the more important things well.

Thank you again.

Stay safe and hope to see you again soon on the site.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 19, 2021

Hi Colin,

Thank you.

Since we acquired the business back in March, 21, we are working tirelessly to offer great customer service as well as improving our speed and efficiencies surrounding delivering the products!!!

I will pass on your feedback to our teams in the office and at the warehouse, these are really positive and great to share.

Enjoy your shoes and hope to see you again soon.

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 17, 2021

Hi Rachel,

Thank you for taking the time to leave your feedback, always really helpful and always shared with the appropriate teams.

I will certainly talk to the design team regarding the water resistant characteristics as we have been assured walking in long grasses and showers should not be an issue.

The reasoning behind you original purchase is perfect as the supplier we use in Sri Lanka is perfectly positioned to tick all those boxes and more.

I hope the boots continue to be comfortable and dry and you are able to enjoy many enjoyable mile with your dog, what a great pastime!!!!

Thank you again for your support Rachel,

Best wishes,

David.

Reply from Po-Zu Shoes

Oct 17, 2021

Morning Ashley.

Thank you for taking the time to leave your T.P. review.

Apologies we were not able to fulfill your original order, due to unforeseen IT issues we were experiencing issues with the on line shop for about 2-3 days.

Thank you though for your patience and understanding.

Great to hear that you are a brand new customer and hope to see you again soon.

I will ensure that you feedback is shared with the design team.

Enjoy your shoes and stay safe.

Before we sign off, thank you again as we understand you have a huge choice available to you, your support is really appreciated.

Thank you

David.

Reply from Po-Zu Shoes

Oct 13, 2021

Thank you for taking the time to leave your review.

Feedback is really important to us and always shared around the relevant departments. I will ensure that your thoughts etc is shared with the design teams and the supplier in Sri Lanka.

We are really proud of the supplier we work with in Sri Lanka and are delighted that all these products are manufactured from locally produced raw materials.

Hope you enjoy your shoes and the weather remains dry enough for you to be able to wear them, it was a brand new material we sourced this year and has proved to be a successful style.

Thank you again for your support, we are aware of the huge amount of choice you have and your support is really appreciated.

Enjoy your shoes!!

Thank you

David.

Reply from Po-Zu Shoes

Oct 9, 2021

Hi Kathryn,

Thank you.

I will ensure that our customer service team and the warehousing partner who pick, pack and ship all our orders are advised of the appreciation!!!

Enjoy your shoes and hope to see you again soon on the site.

Best wishes,

David.