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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers reported issues with refunds and claims, often finding the process difficult and unsatisfactory. There were also consistent complaints about customer service, with many people experiencing unhelpful responses or a complete lack of communication. Some people were dissatisfied with the payment process, encountering complications when trying to withdraw funds, particularly when using bank accounts. Additionally, some reviewers noted that response times from customer support were often slow or non-existent, leading to frustration and unresolved issues.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and withheld funds.... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report issues with refund eligibility, with... See more

Claim

Customers consistently note negative experiences with claim processes. Many reviewers report that their... See more

Customer service

People report negative experiences with customer service. Many customers express dissatisfaction with... See more

Response time

Reviewers mention ambiguous feedback about response times. While some customers express gratitude for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am happy to trade from Pocketoption platform. I have a piece of advice to those who are complaining that you need to respect the rules of Pocketoption. For I have received my money after few minutes... See more

Company replied

Rated 2 out of 5 stars

Dear PO Trade Team, Thank you for responding to my review. However, I would like to clarify several important points regarding your state... See more

Company replied


Company details

  1. Investment service
  2. Alternative Financial Services
  3. Cryptocurrency Service
  4. Finance broker
  5. Investment company
  6. Non-bank financial service

Written by the company

PO Trade is designed to ensure a smooth and comfortable trading experience for traders of all levels. It’s achieved through years of experience and continuous innovation, which are driving factors that define our trading services. We offer complete freedom of choice, with numerous instruments, multiple trading modes, and versatile financing opportunities. Gain access to more than 100 assets and three different trading modes available on our proprietary trading platform. Each mode has a demo account option to elevate your trading experience and ensure a smooth transition into a live account. Here, traders can find what they are looking for to trade how they want, and we are here to support them every step of the way. Join the community of traders with PO Trade today to gain even more opportunities.


Contact info

3.6

Average

TrustScore 3.5 out of 5

904 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pocket options are a trusted broker

Pocket options are a trusted broker with support staff that are helpful and quick to resolve any issues. The withdrawal process is easy and even with withdrawing to a bank account is really quick.
To trade is sometimes a challenge on its own but with pocket options you know that they are reliable with makes the experience so much better. They offer the opportunity to copy other traders and the chat room is also there to support and help if needed.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

My honest experience

To be honest, this is the best forex app i have use. When I need support or something, I will always reach the support chat. Believe it or not, the support chat response is very fast and they always give the answer I want especially about withdrawal. Also my withdrawal is also fast and there is no problem about the withdrawal thanks to the support chat. I have withdraw my funds today and suprisingly, within an hour or two, I have receive my funds. It is very fantastic and unbelievable.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Pocket option has been the best broker…

Pocket option has been the best broker I have usd so far. It is equipped with tall the right tools I need to for a profitable trade.
Withdrawal which is the most essential is very quick and swift and within the first 20minutes as per my experience. If you want to trade profitable, pocket optionis what you go for.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

They deliver smoothly

They deliver smoothly! Easy to understand, easy to earn if you follow instructions. And their withdraw simple to understand

10 October 2024
Unprompted review
Rated 3 out of 5 stars

Thank you Pocket

I did profit and upon withdrawal Pocket option wanted my KYC, which I did and made a withdrawal again and it took no time. Thank you Pocket Option

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Pocket option has the best…

Pocket option has the best user-friendly interface among all other trading platforms. You just have to strictly to follow their policy and you will have no problems, I suggest that users should carefully read their terms and conditions before accepting it so you wouldn't violate one and then tag them SCAM when they take legal actions .

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Dear Good evening

Dear Good evening, as I know the trading faciliities and user friendly interface of the pocket option, I gave the star of best brokers in the world.. I hope you well please keep going my team pocket option. I love you....

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Easy to Use

It was easy to navigate following the instructions
Withdrawal was easy and that's a big relief.
Overall it's safe, real, and financially helpful.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Pocket Option is the best trading…

Pocket Option is the best trading platform .
i start using pocket option from last month . i made a good profit i was worry about the withdrawal but it was so fast . i got my withdrawal with in 48 hours .

thank you pocket option .

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Pocket Option is awesome

Pocket Option is awesome. What I like most about pocket option is how quickly trades are executed. The app is set up for customer profitability. Everyone should definitely use pocket optio

28 September 2024
Unprompted review

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