Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand l... See more
Company replied
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Very unprofessional company that is selling defective parts that have been proven to be a safety hazard. We attempted to work with their team to find a solution and they responded with a full demand l... See more
Company replied
Very helpful purchase assistance from Ryan in California & Victoria in Florida. Eclisse Classic Double Pocket Door Frame Kit with all available options arrived in 5 days as promised; boxes arrived be... See more
Great Pocket door system, the only suggestion, pre-bend the closing jamb brackets before screwing them into the jamb and attaching to the rough opening. Bending in place lifts the wood jamb off of th... See more
This a great experience. I was unsure of the site at first because I’ve never heard of pocketdoor super store but there delivery was super fast ariiving in a few days to meet bathroom construction sch... See more
Pocket Door Superstore specialise in Eclisse & Cavity Slider pocket doors which are ideal to maximize small spaces, without taking up floor or wall space.
821 S.W. Enterprise Way, 34997, Stuart, United States
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Replied to 100% of negative reviews
Typically replies within 24 hours
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I spoke to customer service to help me decide on the best pocket door frame for my situation. Ryland walked me through the pros and cons of the brands he thought best suited my needs. He was extremely helpful in making my decision. I ordered the frame and it arrived in the estimated time. I have not installed it yet.
I haven't installed my pocket door yet, but I've had a number of interactions with the customer service group. They have been outstanding!
The work hours were a little short, they don't open until like 10:00am Pacific Time, but once I got a hold of them they took care of me quickly and accurately. The Sli-Dor double pocket door was easy to assemble with the video linked on their website. Great price, functional quality for the lower priced unit that I purchased.
made an online order of 3 pocket door frames on Monday. On Tuesday I tried to find my order but could not. Sent an email requesting help, someone responded that day and I got the delivery on Thursday of that same week. Great Service.
Larry
This a great experience. I was unsure of the site at first because I’ve never heard of pocketdoor super store but there delivery was super fast ariiving in a few days to meet bathroom construction schedule. Pricing seem less then competitors with all the options I wanted in my pocket door mechanics! Trust them! I’m glad I did!
I got the double pocket door setup with the guide to open and close both doors at the same time. Along with the anti-slam. This was easily put together and any time I had a question or concern, I emailed Rylan and he got it worked out for me. Strongly recommend the product and was happy witht he way it turned out. My mudding and taping needs a little work but as far as the Eclisse frame and hardware, absolutely no complaints.
Delivery as promised. Came well packed and undamaged. Easy assembly and installation.
Excellent customer service! I had a few issues caused by me in the ordering process. Everything was fixed and handled with great customer service.
Our first door arrived damaged. We sent photos to customer service and the process for the replacement was incredibly simple and fast.
Pocket door was shipped very quickly. Packed well. Only complaint was the directions are a little weak however doable.
I ordered the wrong size pocket door and when I called they were able to correct the size with no questions asked. The delivery was on time and I was able to complete the project on time.
Great customer service ! Ben was very helpful & patient
My contractor had limited experience working with pocket doors & Ben answered all my questions
After an initial review the company contacted me and we resolved the issue with me returning the order and getting a full refund. This is actually the second time ordering from this company and I do plan on using them for a future project. Overall a good experience.
I have not opened the packages and will not be using the purchase until my custom doors are ready. The purchase procedure was easy and delivery was fast. Will have to wait until the destination area is ready and the doors have arrived to begin the installation.
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