Pocketfare Reviews 

111
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported unexpected price increases after booking online. Many consumers also experienced frustration when attempting to secure refunds or addressing billing issues related to unconfirmed bookings. Some reviewers were happy with the customer service, noting that specific staff members were polite, helpful, patient, and easy to work with. These supportive representatives successfully made travel planning much easier and assisted in resolving initial booking concerns for a small group of travelers.

What people talk about most

Price

Customers consistently note negative experiences with price, reporting that low initial fares are followed by... See more

Payment

People report negative experiences with payment, highlighting frustration over unexpected price increases... See more

Staff

Reviewers mention ambiguous feedback about staff, with some consumers praising helpful and patient... See more

Booking process

Reviewers highlight frustration with the booking process, reporting unexpected additional fees requested to... See more

Refund

Clients share negative opinions on refund, expressing widespread frustration that reviewers cannot get their... See more

Reviews shaping this summary

Rated 2 out of 5 stars

My representative was Kevin Peterson. His broken English was very hard to understand. He got annoyed with me because I had to keep asking him to repeat information. First of all the email I got from P... See more

Rated 2 out of 5 stars

Update... Finally a rep. from the cancellation dept. called me and was able to find me a new itinerary for a more reasonable additional fee of $80, though with a layover on one of the ways. Wit... See more

Rated 2 out of 5 stars

Originally, I bought a one-way ticket from Chattanooga to New Orleans at a very reasonable price. Later on my tickets online indicated I could not bring any luggage or carry-ons with me. I called them... See more


2.2

Poor

TrustScore 2 out of 5

111 reviews

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2.2

All reviews

(111)

87 reviews in the last 12 months

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Rated 1 out of 5 stars

TOTAL FRAUD ALERT

TOTAL FRAUD ALERT: POCKETFARE IS RUNNING A BAIT-AND-SWITCH SCAM."
"This 'company' is a predatory operation that uses fraudulent pricing to lure travelers. They issued a fake PNR (N71LY4) that Delta Air Lines confirmed does not exist. They are currently withholding my funds and attempting to extort more money through classic 'bait-and-switch' games. I have already initiated a formal criminal fraud report with the authorities and a high-priority chargeback with my bank. Consider this a final warning: Do not give them a single cent."

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Filthy scammer!!!!

This is your fair warning do not ever purchase a ticket from pocket fare. They are the biggest scam ever.!!!!!!! I purchased a ticket to come and see my sick father in Washington DC. I went to the pocket fair website purchased the ticket and then they called me and told me that I would need to pay an extra $90 for a $290 one-way ticket when the website showed $201 for a round-trip ticket. Pockedare is the biggest scammers ever. To make matters worse, I was told there wouldn’t be seat available for me because I did not want to pay the extra $89 for a one-way ticket. And you can’t get your money back so they basically stole $201.. do yourself a favor do not ever purchase a ticket from the scammers!!!! they will definitely get what’s coming to them!!!!! anywhere they are posted up. I’m writing a review..

25 February 2026
Unprompted review
Rated 1 out of 5 stars

This company scams you

This company scams you, they promise you a deal on a flight then they take your money and then call you saying that fight is full and charge you more money and refuses to refund money.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Actually -1 star!!

Actually -1 star!!! False advertisement is their game. Fare advertised is not what actually is....then they call you relentlessly when you realize and you cancel your purchase!

19 February 2026
Unprompted review
Rated 1 out of 5 stars

This was by far the most bizarre trip…

This was by far the most bizarre trip planning service I have ever used. I paid for our flight on a Sunday night, and by 5 o’clock Monday morning. I was getting multiple phone calls, emails, and text messages saying my card would not go through. And that by the time they realized my card wouldn’t go through. My flight would’ve cost us $200 more per person. Then they kept asking me if it was OK to charge my card, and when I refused and told them that I could get the same exact flight that I wanted on Expedia for the original price. The guy badgered me and told me I didn’t understand. James Brown. I absolutely understand what a scam is. Steer clear! He really did not want to hang up with me once I told him I was going through a different site. Knowing I was at work, and after telling him I had to go and hanging up on him, he called me back seven more times within a four hour time frame

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam WEBSITE!!

Scam WEBSITE!!! My brother was buying tickets and as he got done buying them they said he had to pay more when he already paid and he only got 50% back because they don't do any refunds do not waste your money

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Total Scam

Booked and paid for flights on phone no problem for later this week. Lots of available flights. Told to check website for itinerary. Couldnt access itinerary on website and called back. Total fiasco ensues. They act like they cant hear you and inform us our late January flights are now for March and will cost more than double what we paid. Manager said he was "in charge and only person above" him was "God"... and "he wasnt available". They wouldnt cancel/refund and when I said I would dispute and report their criminal conduct they hung up. Had to cancel card and am disputing. Nightmare.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM

I went on-line to purchase a flight for my son only to have him receive a phone call the next day that the flight that I booked and paid for would cost him $300 more if he wanted it. I then called the travel agency and got passed around and told repeatedly that I purchased a non-refundable, NON-CONFIRMED ticket. In my world, I would expect that you would not be charged until the flight was confirmed. Not with them. Then, if you don't want to pay double the ticket price then they try to give you some awful alternative, the one they offered me would have my son sleeping in the airport all night, and if you don't take that then say there is nothing they can do. If you continue to fight it they will then say that they can refund you some of the money but it will cost you $99. TOTAL SCAM, BEWARE

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this fraudulent company

Beware of this fraudulent company
Their website quote lower fares than they call you back saying your ticket is restricted and you must upgrade and pay double . All Indian just so you know .
We booked 2 ticket to Asia but they won’t honour the their website quote and they refuse to cancel . Later that day they cancel our reservation without asking and it turned out they never issued our ticket but did charged our credit card. When tried to contact them they won’t help answer our questions.
Now I’m dealing with my credit card to dispute the charges on tickets that were never issued.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Definitely an unsavory business

Definitely an unsavory business! Warn everyone you know NOT to use these people. Like other reviews said, they emailed me saying my ticket is on hold. When I called the”customer service” number listed for pocketfare, a recording saying your call can’t be completed as dialed. I can guarantee you any positive reviews for this website is fake. Save yourself the agony don’t use those sites that compare price across the web. Go directly to the main sites like Expedia, kayak etc.Do your own price comparison.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

they should be investigated by the…

they should be investigated by the police, unethical practice, advertise cheap tickets, then charge you more on your credit card and when you call to dispute it they want more money saying that it is a standby ticket which was never mentioned when I place reservation

scammers, scammers do not make any reservations from this site, it should be shut down

28 November 2025
Unprompted review
Rated 1 out of 5 stars

@7:23 am I purchased a round-trip…

@7:23 am I purchased a round-trip ticket at 11:30 I was already being notified that my contracted rate was being changed and my flight date as well. I said no cancel the flight then and they tried to say they have a no refund policy. I informed them that their policy says refunds/changes/cancellations can be done 72 hours prior to the flight. After reading reviews I had already started a dispute via my bank and put a restriction on my account to be safe. I would NEVER use this company. They try to say the no refund policy is that of the actual airline. Hmmmm

19 November 2025
Unprompted review

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