Pocket Geek Tech Repair Reviews 

288
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers frequently praise the staff members for being exceptionally friendly, polite, and attentive during various device repairs and helpful consultations. Many people note that broken electronics are fixed promptly, frequently within an hour, providing efficient, trustworthy, and reliable solutions for cracked screens. Some reviewers were not happy with the quality of certain repairs, noting recurring technical issues like faulty replacement screens, loose bezels, and unexpected physical damage to devices. Others also mentioned frustrating customer service encounters, unhelpful staff behavior, and severe difficulties getting timely responses or proper resolutions after experiencing post-service problems.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, frequently reporting both satisfaction with initial... See more

Service

Consumers find service to be ambiguous, reflecting a wide range of vastly different experiences. While many... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting attentive, polite, and... See more

Price

Reviewers express mixed opinions regarding the price, noting both affordable options and costly repairs. Many... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our PS5 had a problem - a flat screw which we couldn't remove - so we went in search of a solution. CEX staff were very helpful, but could only offer to send the whole unit off for £100 and 10 days. W... See more

Rated 5 out of 5 stars

Excellent service from Pocket Geek Tech Repair! Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repai... See more

Rated 5 out of 5 stars

I've been a customer for a while but this was my first visit to a relatively new branch near the Elizabeth Line station at Farringdon. The shop is a bright, clean space and the team there is intellige... See more

Company replied


Company details

  1. Mobile phone repair shop
  2. Mobile Phone Shop
  3. Computer repair service
  4. Electronics repair shop
  5. Phone repair service
  6. Screen repair service

Written by the company

Pocket Geek Tech Repair is an award-winning tech repair network, operating across the UK. We repair phones, tablets, laptops, wearables and more. We pride ourselves on providing excellent customer service and we never skimp on parts quality, making sure your favourite gadget works like new when we repair it. We are also a trusted seller of certified pre-owned mobile devices. Passionate about connectivity and extending the lifecycle of devices, we prevent mobile phones from going to landfill while offering huge savings to our customers. To find out more, visit our website.


Contact info

4.1

Great

TrustScore 4 out of 5

288 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(288)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and support from Ali…

Fantastic service and support from Ali in the Glasgow St Enoch store. Frieny and professional service from the minute I walked in till we left.

10 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair. We're glad that our team we able to help you.

Rated 1 out of 5 stars

Failed repair and didn't keep promises

I took my ipad in for a screen repair. When I got home I found that they had damaged the touch control. After taking the ipad back into Newcastle they advised that this could not be repaired and gave a refund. However I was still left with a damaged ipad! The issue was escalated to the manager who promised many things and has never returned any calls despite me calling the shop multiple times. Very disappointing customer service and I would not recommend using this company.

19 October 2024
Unprompted review
Rated 1 out of 5 stars

I would avoid

Took an iPhone screen in to be replaced in the Whetstone branch after this company was on the approved nationwide insurance list. Phone now constantly freezes and crashes with a warning that the repair hasn’t been completed. I’d rather have the damaged screen back and wish I’d read the other reviews before taking it anywhere near this shop.

30 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Hi, we're sorry you don't feel that you received the level of customer service we strive to achieve, however, our team at Whetstone gave you instructions on what to do should this type of error occur, and you were informed that you could return at any time for further assistance.

The warning on your screen can be cleared by either following the instructions our team provided you, or returning to the store for our team to complete this on your behalf. 

We have attempted to contact you directly to arrange for this, but you do not need an appointment so please feel free to visit any Pocket Geek store to have the error message cleared. 

If you need any further assistance, please contact me directly on pocketclub@pocketgeektechrepair.co.uk

Rated 5 out of 5 stars

My iPhone SE had broken down where both…

My iPhone SE had broken down where both the cameras and torches wouldn’t work.
I took it to my nearest Apple Store who couldn’t fix my phone.
I put a claim on my insurance brought my phone to Pocket Geek Glasgow.
Was warmly greeted by Ali who managed to fix my phone for me within one hour.
Totally recommend you guys.

5 December 2024
Unprompted review
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Reply from Pocket Geek Tech Repair

Thank you for taking the time to share your experience, we have shared your feedback with the local team. We hope you will choose Pocket Geek Tech Repair again in the future.

Rated 5 out of 5 stars

Ali was over and above board.

Ali was over and above board.
Managed to fix my ipad with no trouble.
Very helpful and polite.
Would recommend to everyone.
Thank you.

5 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

In and out without any hassle!

In and out without any hassle!
My phone is all working now.
Fantastic service from Ali.

5 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Excellent service from Ali in Glasgow.

Excellent service from Ali in Glasgow.
We knew Ali from bygone days since many years. Very happy to meet you again.
Couldn't have gone anywhere better.
Thank you.

5 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we are pleased our team was able to assist you.

Rated 5 out of 5 stars

Fast

Fast, friendly and efficient service from Ali.

3 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Excellent service from Ali.

Excellent service from Ali.
Don't get many like you these days.
God Bless 🙌

1 December 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

I was locked out of my whatsapp after…

I was locked out of my whatsapp after purchasing a new phone from Ali.
No one could get my data out of my old phone Ali spent almost 2 or 3 days but managed to get all my data onto the new phone.
I really think for someone who is not so tech savy will find Ali most helpful.
Thank you.

30 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for your glowing review, we have passed on your feedback to the local team. We hope you will choose Pocket Geek Tech Repair again.

Rated 5 out of 5 stars

Great service

Great service, honest and reliable shop in the Chertsey town.

23 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Pleasant and knowledgeable service in…

Pleasant and knowledgeable service in Glasgow who definitely know there stuff.
Thanks Ali

28 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Marissa was so amazing and helpful in…

Marissa was so amazing and helpful in helping me out with my phone - I would really recommend this store.

25 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 1 out of 5 stars

Pocket Geek Chertsey

I phone the central HQ (not a local number) and was told that they have the screen in stock for my phone at the Chertsey branch and it would be £150 for a Third-party screen or £290 for a genuine screen. They book me in immediately and I go to the location, that's when things start to get suspicious.

I tell the guy at the store it’s the screen as I can still connect the phone to my computer and it sees it and it charges and I can still call it from another phone and it rings.

3 times he mentions that they will run a diagnostic to see if it’s anything else. He also wants my password to the phone ‘to check if its working’. Think about the amazon, eBay, PayPal apps you have on the phone and why the password is on the phone in the first place.

I ask what the replacement screen would cost and he tells me £340 and I told him the quote from HQ. Reluctantly he honours it.
I leave it with him, returning to the store 30minutes later only to be told he didn’t have a connector. Remember when HQ said he had the screen in Stock….. Nope he would have to order it Monday but wanted paying now.

This store is a scam.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

The staff were very kind and amiable

The staff were very kind and amiable. I felt welcoming.

Janet
From Glasgow

11 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Glasgow Store

Glasgow Store. Went in with a broken phone and left it with Ali, took around 20 minutes and my phone felt brand new once i got it back, great prices and incredibly fast service. Would highly recommend.

10 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Pocket Geek: A Tech Saviors' Haven

If you're looking for a top-notch drone repair service in Glasgow, look no further than Pocket Geek Tech Repair. Located in the heart of St.Enoch Centre, these tech wizards are dedicated to bringing your drone back to life with their exceptional expertise and customer service.

I recently took my beloved drone camera to Pocket Geek Tech Repair after a mishap that left it inoperable. From the moment I walked in, I was greeted by the friendly and knowledgeable staff, who were eager to help. Ali, in particular, was outstanding in his customer care, patiently explaining the repair process and keeping me updated on the progress throughout.

The technicians at Pocket Geek Tech Repair are true experts in their field. They meticulously diagnosed the issue with my drone camera and performed the necessary repairs with precision and care. I was blown away by their skill and attention to detail, and it was clear that they genuinely cared about getting my drone back to me in perfect working condition.

Not only were the repairs top-notch, but the entire experience at Pocket Geek Tech Repair was exceptional. The staff was professional, courteous, and went above and beyond to ensure my satisfaction. They even offered me a complimentary cleaning of my drone while it was in for repairs!

If you're looking for a reliable, trustworthy, and skilled drone repair service in Glasgow, I highly recommend Pocket Geek Tech Repair. Their exceptional service, coupled with their expertise and commitment to customer satisfaction, makes them the best choice for all your drone repair needs.

Here are some key highlights of my experience:

Expert technicians: The team at Pocket Geek Tech Repair are highly skilled and experienced in drone repairs.
Excellent customer service: Ali and the entire staff were friendly, helpful, and went above and beyond to ensure a positive experience.
Quality repairs: My drone camera was repaired to perfection, and I was thrilled with the results.
Competitive pricing: The cost of the repairs was fair and competitive.
Convenient location: Pocket Geek Tech Repair is located in the bustling St.Enoch Centre, making it easily accessible.
I wholeheartedly recommend Pocket Geek Tech Repair to anyone in need of drone repairs. They are truly the best in the business, and I can't thank them enough for bringing my beloved drone back to life!

3 November 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for the glowing review - we've passed along this feedback to the store team. We hope you choose Pocket Geek Tech Repair again in the future

Rated 5 out of 5 stars

Went in to pocket geek Glasgow

Went in to pocket geek Glasgow, my email was not working.
Staff are knowledgeable and very polite know what they are doing.
Service was quick and cheerful.
Many thanks and will reccomend.

31 October 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

Rated 5 out of 5 stars

Pocket geek in Solihull excellent

Contacted Pocket geek in Solihull as was having issues with my iMac compute, had gone in to ask for something to save my data on. After explain the problem they said you should not really need to save the data for the problem I was discribing.
Anyway as I had already booked a slot with Apple to investigate the problem I came away.
Apple told me is was a Hard drive issue and regrettably they would not be able too help me as the screen would need to removed to replace the part needed. Up until this point Apple had done all they could to fix the problem on line.
At this point I went back to Pocket geek and they were able to fix my iMac in 3/5 days replacing the part and speeding up the iMac immensely. This was done for under £300 which in my opinion well worth the money.
I would recommend Pocket geek in Solihull to anyone who is having problems with their tech equipment, very helpful.

4 October 2024
Unprompted review
Pocket Geek Tech Repair logo

Reply from Pocket Geek Tech Repair

Thank you for choosing Pocket Geek Tech Repair, we're pleased our team was able to help.

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