P&O Cruises Reviews 

13,453
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff, noting that crew members are always polite, attentive, and ready to assist. People also highlight the brilliant evening entertainment and the fantastic variety of delicious food available across multiple dining venues. Travelers frequently describe their journeys as wonderfully relaxing, emphasizing the breathtaking scenery and well-organized excursions. Some reviewers were not happy with certain aspects, mentioning that some public areas felt overcrowded or that specific accommodations felt a bit tired and outdated. Others also noted occasional difficulties with bar service responsiveness or experienced issues during busy dining times.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often describing them as stress-free and... See more

Staff

Reviewers mention positive feedback about staff, noting that the crew are consistently polite, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, noting that the crew is attentive, polite, and consistently... See more

Quality

Clients share positive opinions on quality, frequently praising the fantastic meals and wide variety... See more

Location

Users describe mixed feelings regarding location, frequently praising the stunning scenery and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Traveled on Ventura for a 4 day trip to Amsterdam, enjoyed our trip but another stop would have been good. Food, a little hotter in the Horizon but, good choices. Cabin, all good. Ship in good c... See more

Rated 4 out of 5 stars

Recently on the Iona in the fjords. It was a first time cruiser and wow! What a ship! The fjords were amazing with plenty of trips but P&O were far more expensive than the local trip organisers.... See more

Rated 4 out of 5 stars

Too a week cruise on Iona to the Norwegian Fjords which was amazing and scenic. From start to finish the process and experience was smooth and relaxing. For the majority of staff nothing is too much t... See more

Rated 4 out of 5 stars

The evening shows were excellent. The P&O trips were too rushed. Our shower area needed a refit it was disgusting. Overall enjoyed the cruise.


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,453)

3,695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had saved for 18 months to go on a…

I had saved for 18 months to go on a cruise working two jobs...it was worth every penny!!! My first cruise will not be my last! I plan to take my granddaughter in 2028 when I have saved again . There was nothing I didn't enjoy and that's the truth!! It was easy to book...I paid using the interest free monthly installments. Everything was easy from booking to embarkation..the trips...and disembarking. I loved every minute., I even got a free upgrade which absolutely made my 60th birthday all the more special.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Breathtaking Norway Fjords Cruise with Ariva

From the moment we boarded, our Norway fjords cruise with Ariva was everything we dreamed of and more.
The ship was comfortable, clean, and welcoming, with perfect vantage points to soak in the scenery. The crew were friendly and attentive
Onboard food was delicious and relaxing while cruising
The pace was just right — plenty of time to sit back and admire the views, plus interesting stops where we could explore and soak up the quiet beauty of Norway. It was peaceful, awe-inspiring, and perfectly organised.
If you’re thinking of seeing the fjords, I can’t recommend Ariva enough. This trip has given us memories we’ll cherish forever. A truly wonderful experience!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

We had the Java suite and have cruised…

We had the Java suite and have cruised before but not on Arvia.
It was absolutely wonderful, the suite was luxury .The staff were very friendly and helpful. Always cheerful with a smile.
Epicurean restaurant was excellent and included for our breakfast.
Zenith restaurant was also excellent but busier as expected. However the food was amazing and the staff were very kind and generous with portions !
I cannot find anything to criticise and thank them for giving us a very special holiday.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

A great way to see the Norwegian fjords

Our trip to the Norwegian fjords on Arvia was a perfect getaway with superb food, great entertainment and unforgettable excursions. As a couple in our seventies with limited experience of cruising, we were slightly nervous of joining over 5000 other people on such a big ship. But it never felt crowded. It seemed almost miraculous that an operation of such size and complexity ran like clockwork, which is a huge tribute to the warm and friendly officers and crew.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent cruise on Arvia

Excellent cruise on Arvia, our first time cruising. After a day of acclimatising to the ship and the many restaurants and bars available we were able to relax and enjoy the 7 nights aboard. The ship was spotless, the food (especially in the speciality restaurants) was great and the many areas for entertainment and relaxing made the week very enjoyable. The staff were friendly, professional and hardworking. The fabulous excursions and 3 days on shore topped the whole experience off for us perfectly!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

ARV26

A very well organised company, to travel with. And lovely ships. Was our first time cruising. And absolutely loved it. Will definitely be booking another one. A great choice of food selection for all dietary requirements. Absolutely amazing experience. Well done P&O

13 September 2026
Unprompted review
Rated 5 out of 5 stars

P&O Arvia Norwegian Fjords cruise

Just came back from our first ever cruise, going to the Norwegian Fjords on P&O cruise liner Arabia. Prior to leaving I thought I would look at some reviews on Trust Pilot for this ship and I must admit I got a bit concerned and worried as there appeared to be a lot of people complaining about queuing at bars and restaurants. Let me tell you, there are 17 bars and 19 restaurants. You can go on the P&O My Cruise app and book all your meals, including breakfasts on day one for the whole week. We did this and never had to queue for restaurants, including the Buffet. There were some small waits at the bars whilst waiting for staff to come and take you order but that was not too long. This was a 7 day cruise. The ship was immaculate, the staff were polite and courteous, the bars and restaurants were very good. My only issue was I really enjoy a sauna/steam room. The spa offers a multitude of treatments but there was no option just to visit the sauna without any treatments. It would have cost me £49 just to go for a sauna which I was not willing to pay. An option for a sauna only could be offered for a much reduced price. The £49 price I am sure would have deterred other sauna lovers of using the spa. I would have paid £20 if it was offered but alas it was not. Way too expensive. All in all we were very happy with the shop and the cruise and will likely book another one on this ship/P&O in the future

13 September 2026
Unprompted review
Rated 4 out of 5 stars

Norwegian fjords…

My wife and I have returned today from the fjords on arvia, absolutely beautiful ship and lots to do, I made sure I visited all your bars on board. Was on board from 6/9/26 to 13/9/26...

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Fjords P & O Arvia

We recently returned from cruising the Fjords with P&O for the 4th time in 4 years, 2nd time on Arvia. The ship is absolutely amazing (once you’ve figured it out). P&O often receive a fair bit of negativity. But as always my group had an amazing time onboard.

The only negatives we experienced were, firstly, we travelled as a group and wanted to dine together a couple of times and trying to get a large table at dining seemed like a chore for the staff to try and accommodate us. When asking you could see the disappointment on the lady’s face when she had to do a bit of digging to see what was available. And insisted we had to dine at a certain time.

And secondly, the choice of activities for children outside of kids club were almost nonexistent other than the odd meet and greet with Shaun the sheep, or a build-a-bear type activity. (Our kids don’t like the kids clubs)

However the plus’ always outweigh the negatives and we will continue to cruise with P & O. Thanks again for another fantastic holiday!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow another 5* to you P&O

Wow another amazing cryise with P&O, just when you thin they cant get any better the outdo themselves . Amazing staff at all areas, outstanding cleanliness all the time, nothing to much trouble le to ask. Food no matter where you eat on board always a very hugh standard and fresh. Destinations and choice of outings organised always great. I cant say enough great things, we have gone from cryise to cruise. What isnt to love. Different destinations to visit and no need to worry about packing and looking for hotels to be able to visit the locations. Food an choice of where to eat amazing, always friendly happy staff and nothing fos ever to much trouble. Tha k you again. For a wonderful derf stress free holiday onky criticism is, I have to diet everytime or get home, too much good good to eat. Thank you P&O, till the next cruise see you soon 😊

13 September 2026
Unprompted review
Rated 5 out of 5 stars

First cruise on Arvia and we LOVED it

First cruise on Arvia and we LOVED it.
We didnt go for the drinks package and to be honest, brought our own soft drinks and kept them in the fridge in our room. Still brought costas daily though (need my cappuccinos), but they are reasonably priced. Surprised how noise proof the cabins are? Was never bothered by noises in the corridor or rooms next to ours. Slept like a dream! We didnt have a window room, but you can watch the front of the boat on the tv - so we had that on whenever we were in the room and absolutely LOVED it. The entertainment isnt really our scene and we don't drink but was happy to spend boat days in our cabin, eating at the buffet and going for a wander around the shops (though they're not particularly budget friendly). Really surprised by how good the gym was too. The pools are quite overlooked as they are in bar/seating areas which put me off going in as it feels like everyone is sat watching you. But honestly it was our favourite holiday ever, and definitely will be looking to book another cruise soon!

Also just want to add - it was my partners birthday the day we boarded and they had left a birthday card on the bed for when we got there- which was so sweet, so thank you!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

After sailing with the P&O Brittannia recently, which we didn't really enjoy for numerous different reasons, we were very apprehensive with sailing on the Iona. However, this was a completely different experience. The ship is more modern, the staff wonderful, the entertainment really good, the food exceptional and the whole experience was tremendous. We've also sailed on several Celebrity Cruise ships and this is on par with any of them. Our butler Nygel was really helpful. Jo our waiter in the Coral Restaurant was absolutely brilliant. Our waitress in the Epicurean Restaurant Chery was very nice and our room attendant Melvin was great. Very pleased with the cruise and excursions!!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing experience i and my…

What an amazing experience i and my family had on our first time cruise. I can’t fault P&O for anything. They have made my holiday experience worth every penny. I have already booked my next holiday with them and i cant think of going anywhere else just because of the service from start to finish. I would highly recommend them to anyone wanting to book a cruise or holiday. 5stars for everything from hygiene, service, food and drinks, entertainment.

12 September 2026
Unprompted review
Rated 4 out of 5 stars

Iona in the fjords

Recently on the Iona in the fjords. It was a first time cruiser and wow! What a ship! The fjords were amazing with plenty of trips but P&O were far more expensive than the local trip organisers.
Loved the evening entertainment “what the folk” were exceptional.
Food is great in most MDR’s but each person has their own opinions.
The ship is immaculate and the rooms cleaned daily. Most staff are great but some aren’t particularly when trying to get a drink.
Over all it was a great experience and will be booking again soon.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

The Iona is a modern ship and is packed…

The Iona is a modern ship and is packed with all the facilities that you'd expect. The food and bar experiences are varied and the staff are excellent. We were on a cruise to the Norwegian Fjords.

5 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look