P&O Cruises Reviews 11,520

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as welcoming, helpful, and attentive. Many people highlight the excellent food quality and the wide range of entertainment options available on board. The holidays themselves are frequently described as amazing, with many enjoying the destinations and the overall cruise experience. However, some customers also noted occasional issues, such as cabin walls being thin or the exterior of some ships appearing shabby. A few people mentioned that service in certain dining areas could be slow or inconsistent, and some felt that the entertainment could be repetitive or lacking in variety. There were also instances where scheduled port visits were missed due to weather or other unforeseen circumstances, and some reviewers expressed dissatisfaction with the quality of certain amenities like coffee or the limited TV channels.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as fantastic, wonderful, and... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff as friendly, helpful, and attentive,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service, with... See more

Quality

People report positive experiences with quality. Customers frequently praise the excellent food, with many... See more

Location

Users describe positive interactions with location, often praising the stunning views from various spots on... See more

Based on these reviews

Rated 4 out of 5 stars

Lovely 10 day cruise, enjoyed the destinations, the dining experience and the nice bars and shows. Negative was no transfer buses operating from the docks to the town centres. This made it near on imp... See more

Rated 4 out of 5 stars

Enjoyable 14 night cruise. Food excellent, great staff, and some good ports of call on our Canaries cruise. Negative point for me was the long embarkation process of two hours plus. This was unusual f... See more

Rated 4 out of 5 stars

Excellent cruise to the Norwegian Fjords on Aurora. The ship was a little too hot in some venues such as the Playhouse. This 14 day cruise was amazing. Food was excellent. Great bridge tuition on... See more

Rated 4 out of 5 stars

Whenever you book a cruise always check the calendar to ensure it is not school time. I didn't ! To have parents allowing their children free reign to run around willy nilly in front of the Entertai... See more


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4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Our 1st 'proper' cruise

Our 1st 'proper' cruise. Nordic fjords cruise on Arvia with P&O. It was an amazing experience. Family of 4, cabin upgrade. Kids aged 9 and 12. Loads to do. Ship was awesome and huge! No problems at all. Super friendly atmosphere on board. Tons of bars and restaurants. Food was lovely. Only gripe was no WiFi unless you paid a lot for a package which still wasn't always amazing. But that was it. Would 100% recommend and will definitely book another cruise.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Norwegian Fjord Cruise on board Arvia

Norwegian Fjord Cruise on board Arvia, sailing from Southampton.
Loved everything about it, I will admit I went into with fairly low expectations, picturing Butlins At Sea, however I was delighted to be proved wrong. It can be busy at times, however it's such a big ship there is always a quiet space when you want one or something to do if you want to. Our Captain and crew were fantastic and completed all our scheduled stops even though we experienced some storm force weather. The fjords were stunningly beautiful to experience upon The Good Ship Arvia. Fantastic 5 stars

5 April 2026
Unprompted review
Rated 5 out of 5 stars

1st time cruise

1st cruise everything I hoped it would be, food,entertainment & excursions great and the Arvia fantastic

5 April 2026
Unprompted review
Rated 5 out of 5 stars

A great week with P&O on the Arvia

A great week with P&O on the Arvia. Excellent, friendly, efficient and polite staff. Great food and choice suitable for all. First time cruiser and was very impressed- something for everyone. In particular it struck me what a great family holiday to do with a few different generations (if you are lucky to have a few living generations).

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Arvia is fantastic

Fabulous ship, wonderful crew, great sailing to the Norwegian Fjords aboard this incredible ship, so much to see and do, reasonably priced drinks in comfortable bars, very good choice of dining options and plenty of entertainment.
I enjoyed every minute of it

6 April 2026
Unprompted review
Rated 4 out of 5 stars

P&O’s Arvia is fantastic modern ship…

P&O’s Arvia is fantastic modern ship with loads of modern amenities. The quality of service is decent in most areas but could certainly be improved in restaurants and bars. The buffet food is decent without being exceptional but the it’s a buffet after all. Ship excursions are expensive and are cheaper booked locally and the same operators will take children under 13 perfectly safely on the Norwegian fjords whilst P&O won’t allow them on the excursions. Overall P&O is good value for money and I’m sure we will sail with the again in the future

12 April 2026
Unprompted review
Rated 5 out of 5 stars

First time cruiser here

First time cruiser here. Really enjoyed myself .
Aurora. France Portugal Spain.

Only downsides were lack of time at places of excursions and the lack of Christian services over Easter . Only Catholic and 11.30 pm or 8 am. Better times of day would have been great

Other than this was very impressed by the hard work the staff put in to keep us safe . With norovirus on bourd they did a great job keeping the ship disinfected and clean.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Norwegian Ffjords on Iona

As this was I our 1st cruise to the Norwegian Ffjords on the Iona, we did not know what to expect. However we did not have to worry as the ship, crew, service, entertainment and cleanliness were exceptional. Unfortunately we had to miss 2 ports but that was beyond anyone's control due to extreme weather conditions. Will definitely book and recommend P&O again.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Just back from a week in the Norwegian…

Just back from a week in the Norwegian Fjords on board the Iona. It was our first cruise but definitely not our last, we had a fantastic time. Norway is beautiful though sadly the weather conditions prevented us from accessing two of our stops. But, P&O made sure there was still plenty to do on these extra sea days so our disappointment was minimal. 5⭐️ throughout.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Our 1st cruise

Our 1st cruise. Made easy from start to finish by P and O. . Cabin steward Paulo went out of his way to look after us and Norway as a destination is 2nd to none. Missed two ports but you can't help the westher. Ship" Iona" was spotless . All staff were polite and helpful . So glad we had a fantastic experience as we have 2 more cruises booked prior to this one .

4 April 2026
Unprompted review
Rated 5 out of 5 stars

First time cruisers

Our first cruise so I was nervous about embarkation, absolutely no need to be as so well organised with amazing helpful staff and crew members to guide you. We dropped luggage and were on board eating lunch within 20 minutes.
Cabin was very clean and had plenty of room, we had a balcony cabin, it was lovely and light, the bathroom has soap, shower gel and shampoo provided, conditioner can be requested.
Signing up to my holiday, the onboard app was easily done and from then on made each day so easy to plan, from booking meals to entertainment, reading the daily bulletin or checking our onboard spending.
The staff are amazing, so friendly and helpful, always on hand to get you a drink or answer questions. Service in the dining rooms and restaurants was excellent, and the food was exceptional, I cannot fault a single element of any meal, I finished nearly every plate.
The entertainment was great and there is something for everyone, my favourites were the silent disco, Sarah Dunne and seeing the wonderful Natalie Paris perform in the Limelight Club.
Sadly for us, Storm Dave was visiting and caused some issues, rough seas were felt and caused issues for some, glad I had considered nausea and prepared for it with medication so fortunately no sickness, I did feel the movement and know without taking precautions that I would have suffered. Also this lead to the disappointment of missed ports on 2 of the planned shore days, obviously cannot be helped and glad that my insurance covers missed ports, recommend getting insurance with cover for this reason. However the ship is a holiday in itself so no need to be bored, we ventured into the ships cinema screens to watch One Battle After Another, there are also a wide range of on demand films and programmes available on the canon televisions.
On board photography was great, we had a photo shoot with Zii, and picked out some beautiful photos to buy and take home, these were printed and ready to collect in just a few hours.
We had on board credit which is used before any payments come off your registered bank card, and all purchases are shown in our account on my holiday, we didn’t buy a drinks package and didn’t spend anywhere near enough to warrant needing one.
Disembarkation day was again very smooth, we chose express disembarkation, so had breakfast in the quays by 7, we were off the ship with our luggage and driving home by 7.30. We got lucky with the lifts when taking out luggage down from deck14.
Everyday the horizon was delivered and had important information about the day, there are also screens on every deck with information for the day.
We had a wonderful time and we’re looking at future cruises already.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

first ever cruise

For our first ever cruise, we made a great choice. From the ship, the food, the crew, everything exceeded our expectations.

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Amazing ship amazing staff

Amazing ship amazing staff. If weather is bad it feels like you are cooped up otherwise I would give it five stars. Service is impeccable food you cannot fault.

4 April 2026
Unprompted review
Rated 4 out of 5 stars

IONA - Norwegian Fjords (04-Apr to 11-Apr)

Standard of service by the staff throughout was excellent and the embarkation process was so simple and streamlined.

Plenty of activities for all ages during day and night time. Sadly didn't get much use of whirlpools because they were always at full occupancy, or being used by children. Very wide range of food across multiple restaurants and decks.

Missing the Stavanger and Haugesund ports was disappointing but that's not the fault of P&O Cruises, despite any reviews you may read. The weather dictates and the Captain made an informed decision on both counts and was very clear with the announcements.

I would personally go for an Adults Only cruise next time as it was all a little chaotic at times, but I would definitely use P&O Cruises in the future, but I do hope they expand their Adults Only options moving forward.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

This was our 2nd cruise with p&o and it didn’t disappoint

This was our 2nd cruise with p&o and it didn’t fail to impress.
Sailing from Southampton to the Norwegian fjords on the Iona.
The experience was effortless and much preferable over flying! We booked our car in with cps car parks and left it with them while we set sail.
Once we’d cleared check in and passport control which took less than hour we were on board and ready to start our holiday. Once on board we checked in with our muster station and was given our cabin key. Our cabin was spacious clean and had everything we needed. It was well equipped with a hair dryer, sofa bed, tea & coffee, fridge & tv which has a route map, safety info and a live camera from the bridge. Had a good choice of films and tv shows but didn’t need them with the amount of things to do and entertainment on the ship
We’d booked a 7 day cruise with 4 ports in Norway, unfortunately due to bad weather we only managed 2 😞 but p&o put extra entertainment on for the extra sea days and the staff on board was exceptional, every member of staff we spoke to was friendly, knowledgeable and nothing was too much effort. The entertainment was magnificent and the animal guys show was outstanding well worth a watch especially if you have young children.
The food was as good if not better than any restaurant at home! We tried the buffet at horizon the first night at 6pm and it was like a bun fight, couldn’t move and everyone on top of each other, the next night we ate at coral a restaurant on deck 7 which was a sit down meal and the food was amazing and a very good selection to choose from. We ate there for the duration of the cruise and the menu changed each night so you weren’t eating the same thing each night. Our waiter Christian who served us for the rest of the cruise was excellent, he was always polite and nothing was too much effort.
The whole experience of cruising with p&o has been magnificent, take it easy and relax by the pool or fill your time with shows and entertainment we found there’s something for everyone.
Thoroughly enjoyed it and value for money. Would definitely be going back again.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Wow what an experience!

Wow, what an incredible experience! Just returned from a cruise on Iona to Norwegian Fjords. It was literally a dream vacation! Amazing food and hospitality! 5 stars for the entire staff who worked incredibly hard during the stay! The options for dining, entertainment, activities were superb! Super polite staff, 10/10 for cleanliness, and food tasted amazing! Highly recommend!

4 April 2026
Unprompted review

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