Great service to get Royalmail to collect from your doorstep ( you have to now book via Nespresso website but didn’t used to). We fill a bag to the line each month, it would be good to get more places... See more
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Really terrible service. Impossible to locate recycling bags. Tried every Starbucks in my area, also in London Kings Cross station, also various Morrisons. None of them had heard of Podback. Wrote dir... See more
Company replied
Bad idea to stop recycling coffee pods through Yodel. It worked! My new local drop off point (Tesco) won't accept them as podback aren't picking up, they are throwing them in the skip!....Next neare... See more
Company replied
Without the Yodel dropoff, which I've being doing for the last year, their nowhere in a reasonable distance for me to recycle my pods. There are barely any locations in London. It's disappointing as... See more
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Company details
Written by the company
Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands.
Contact info
Suite 4, 4 Hilliards Court, Chester Business Park, CH4 9QP, Chester, United Kingdom
- podback.org
2.7
Poor
129 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
too far to travel
Your drop off points are at least 24 miles from my home, That is a 48mile round trip for me and as I passionately want to recycle and reuse I also cannot justify over a gallon of fuel to do so and the emission thereof. Please provide a mail service through the post office if you want to help the environment. Meanwhile I have no alternative but to put the pods into plastic recycling which is less helpful to the environment than I would like.
10 July 2025
Unprompted review
Reply from Podback
Hello Jenny,
Thank you for taking the time to leave us a review. We have dialled back our Yodel service but 24 miles each way means that it should still be available to you.
Please complete the Recycle Checker again. When you see the map and the list of supermarkets, zoom in as far as possible. The link to Yodel should then be available to you.
If you still cannot see Yodel, please contact our customer service team https://podback.org/contact-us
Best wishes,
The Podback Team
Reply from Podback
Hello Gs,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
We don’t have a supermarket near us so…
We don’t have a supermarket near us so can we still do Yodel?
10 July 2025
Unprompted review
Reply from Podback
Hello Fiona,
We appreciate you have taken the time to leave us a review, we know removing the Yodel drop-off point has made things harder for some people, and we're genuinely sorry it's affected you this way. The decision wasn’t taken lightly — it came off the back of lots of negative feedback about issues with Yodel collections, but we realise that doesn’t make it any less frustrating when your nearest option now feels too far away. We're working with our partners to make it more accessible where we can.
Best Wishes,
The Podback Team
Been using this service for a long time…
Been using this service for a long time being a coffee addict so glad the pods are being recycled
4 July 2025
Unprompted review
Reply from Podback
Hello Gillian,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Disappointed
It was so easy to print at home and dropoff at a local point near our house. Not everyone has a Morrisons or ASDA near you!
26 June 2025
Unprompted review
Reply from Podback
Hello Peter,
We appreciate you have taken the time to leave us a review, we know removing the Yodel drop-off point has made things harder for some people, and we're genuinely sorry it's affected you this way. The decision wasn’t taken lightly — it came off the back of lots of negative feedback about issues with Yodel collections, but we realise that doesn’t make it any less frustrating when your nearest option now feels totally out of step with your routine. We're working with our partners to make it more accessible where we can.
Best Wishes,
The Podback Team
Not an improvement
When I took the pods to the local Asda, which I had to drive to, nobody had any idea what I was talking about! Definitely not an improvement on the previous arrangement where I walked to my local shops in minutes
2 June 2025
Unprompted review
Reply from Podback
Hello Christine,
Thank you for taking the time to leave us a review. We know removing the Yodel drop-off point has made things challenging for some people, and we're genuinely sorry it's affected you this way. We are working hard to expand the service and we have some exciting announcements in the coming months.
Please can you go to our contact us page https://podback.org/contact-us and let us know which store you visited so that we can raise this with Asda Head office and get this resolved as quickly as possible.
Best wishes,
The Podback Team
Podback bags are not that easy to…
Podback bags are not that easy to acquire,especially if you buy pods from Amazon.
25 June 2025
Unprompted review
Reply from Podback
Hello Chris,
We appreciate that you spent the time to leave us a good review. You can get bags direct from us free of charge. All you have to do is create a Podback account on our website. Complete the Recycle Checker to view our interactive map. Click on your nearest supermarket and there will be a link to create an account.
We hope you continue to support us on our mission of every pod enjoyed is recycled.
Best wishes,
The Podback Team
Simples!
Everything was made very easy and convenient to recycle pods. ask for bags ,fill bags, send off bags easy. As I now have local facilities in my recycling centre I probably won't have to use bag system anymore but thanks for what you did.
1 February 2025
Unprompted review
Reply from Podback
Hello Derek,
Thank you so much for leaving us a glowing 5-star reveiw. We really appreciate your support. We are so happy to read that you have found the recycling centre option the most suited for you and we hope that you continue to support us.
Happy Recycling!
The Podback Team
Now successfully dropping off used pods…
Now successfully dropping off used pods at local Tesco Superstore
25 June 2025
Unprompted review
Reply from Podback
Hello Ray,
Thank you for leaving us a fantastic 5-star review! We're so happy to read you're making the most of the Costa Coffee trial and finding the drop-off more convenient than Yodel. This trial has been a great success and continues to go from strength to strength with your support.
Kind regards,
The Podback Team
I don’t drive so can’t get to a drop…
I don’t drive so can’t get to a drop off point. Without collections the service is now useless to me. Pods will be going into the waste bin.
25 June 2025
Unprompted review
Reply from Podback
Hello Zoe,
Thank you for your feedback.
We’re sorry to hear you were disappointed by the removal of the Yodel drop-off service for Tassimo pods. This change was made following significant feedback from users who experienced challenges with the service, and after careful consideration of how best to manage hard-to-recycle materials going forward.
We acknowledge that this change may not suit everyone and understand your frustration, especially if the nearest drop-off point isn’t convenient. We are actively working with our partners to expand access and improve coverage where possible.
Thank you for sharing your thoughts
Best wishes,
The Podback Team
Simple to use and great way to avoid plastic waste
We have been using a Tassimo machine for a long time and initially felt quite guilty about the amount of plastic waste it was causing. We were pleased when the Podback service was initially introduced and the service keeps getting better. It is now so simply to use - just bag the pods and drop off at the local supermarket while shopping and doing our bit to avoid the plastic waste.
25 June 2025
Unprompted review
Reply from Podback
Hello Nigel,
Thank you so much for leaving us a glowing 5-star reveiw. We really appreciate your support. We are so happy to read that you have found the supermarket drop-off option convenient and has become part of your regular shopping trip.
Happy Recycling!
The Podback Team
Great to recycle the pods
I get through so many pods it was a real shame to throw them away. It has been easy to recycle them through Podback
25 June 2025
Unprompted review
Reply from Podback
Hello Sue,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Happy Recycling,
Podback Team
I don't drive and I live in a village!
I live in a village with a Co-op and you ended the contract with them a few months ago. I'm 74 and don't drive - so, thanks to you they now go into landfill. Well done Podback!
3 January 2025
Unprompted review
Reply from Podback
Hello Ann,
Thank you for your feedback.
We acknowledge that this change may not suit everyone and understand your frustration, especially if the nearest drop-off point isn’t convenient. We are actively working with our partners to expand access and improve coverage where possible.
While Yodel may have been convenient to you this change was made following significant feedback from users who experienced challenges with the service, and after careful consideration of how best to manage hard-to-recycle materials going forward.
Best wishes,
The Podback Team
Excellent Customer Service
When I contacted Customer Service about a pod drop-off site in my local area, they were very responsive!
2 June 2025
Unprompted review
Reply from Podback
Thank you for leaving us a shining review! We pride ourselves on offering a great customer service so we're happy we could assist you!
Good service from Podback
I have always used podback for Dolce Gusto pods. When they first changed the system away from drop off at shops and collection by Yodel my nearest recycling point was too far away. I contacted them and received a quick response. The system has quickly improved. I have since dropped off at Costa in Tesco and at my local Morrisons. Costa in Tesco and Morrisons will now give you new bags. The system is now efficient and easy and I recommend it.
3 June 2025
Unprompted review
Reply from Podback
Hello B Moss,
Thank you for taking the time to leave us a glowing 5 star review! We are so happy to read that you now find it more convenient to use your local Costa Coffee in Tesco and Morrisons.
We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Easier to recycle the pods now
Recent changes mean it's possible to drop off the pods at more locations making it easier to recycle coffee pods.
4 June 2025
Unprompted review
Reply from Podback
Hello Will,
Thank you for taking the time to leave us a glowing 5 star review! We appreciate your support of our mission, that every coffee pod enjoyed is recycled.
Kind regards,
Podback Team
Excellent service
I just want to say how impressed I am with the Podback recycling service. My used pods were handed to the barista in the Costa cafe in Tesco, and new bags were sent to me from Podback, free of charge, by post. These arrived very quickly, and I was kept informed by Podback throughout.
30 May 2025
Unprompted review
Reply from Podback
Hello Sue,
Thank you for your lovely review! We're so pleased to hear that using the Podback drop-off service at Costa Coffee in Tesco has made recycling your coffee pods easier, and that your bags arrived quickly too.
Thanks for doing your part to recycle – every pod makes a difference!
Best wishes,
The Podback Team
Seems to be broken, defunct or deaf to the world
I tried to register with this company but their registration process never completed and so I sent them an email - then another... but no response. I wonder if this a reflection on the quality of the service they offer if you do manage to register!!
26 May 2025
Unprompted review
Reply from Podback
Hello Steve,
We appreciate your feedback and recognise that you did not have a quick enough response from our customer service team. They have responded and you should now be able to create an account.
Best wishes,
The Podback Team
Ruined the Collection Method
Changed the recycling collection method without ensuring adequate replacements were in place. Now 18 mile round trip to recycle which defeats the object. Messaged them and they suggested another location which was 25 miles away. I think my Tassimo machine will end up back in the cupboard
27 May 2025
Unprompted review
Reply from Podback
Hello Mr Reed
Thank you for your feedback.
Sorry to hear you're disappointed about the Yodel drop-off service ending for Tassimo pods. We made the change after a lot of feedback from people who had issues with it, and after thinking carefully about how to handle tricky-to-recycle materials. We know it might not work for everyone and get that it’s frustrating if there's no easy drop-off nearby. We're working with our partners to make it more accessible where we can.
Best wishes,
The Podback Team
Not local, not convenient
For the past two years, I have dropped my pods at the local Co-op, in the town centre. Now I have to drive to another town, to a supermarket chain I never use - hardly party of my 'daily lifestyle'. I've read several reviews, complete with replies in the usual corporate drivel. Very disappointing, but I'll try to do the right thing, and make an unnecessary, inconvenient journey.
26 May 2025
Unprompted review
Reply from Podback
Hello Terry
We appreciate you have taken the time to leave us a review, we know removing the Yodel drop-off point has made things harder for some people, and we're genuinely sorry it's affected you this way. The decision wasn’t taken lightly — it came off the back of lots of negative feedback about issues with Yodel collections, but we realise that doesn’t make it any less frustrating when your nearest option now feels totally out of step with your routine. We're working with our partners to make it more accessible where we can.
Best Wishes,
The Podback Team
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