PODS Moving & Storage Reviews 12,516

First, the really good - the driver Darren was awesome! He was so nice and friendly and great at his job. Their customer service is okay, but it's foreign so hard to understand. Also, if you move your pickup or transfer date, they don't tell you if it's even morning or afternoon until the evening before so that's very inconvenient for someone who's juggling so many items during a move.

Pods are very simple to use and the pricing is very clearly articulated which means no surprises. They deliver when they say they are and picked up at your discretion

We ordered these pods and they didn't ask where we were shipping them to, for a zip code or even for a city. We packed up two of them The two 16 footers and when I went to have them delivered they said they don't deliver to my destination. We had to unpack them and hire a moving company. Be very aware of these people. They didn't even offer me a refund a partial refund or anything. They said they would be nice about it and not charge me an extra $150 for canceling. 👀

The pod was clean. It came on the day requested. It worked fine for my needs, however, pick up was a few days after I have emptied it, and I found out that they do not give refunds for any days that are still left on the monthly charge. it appears that the last month is not prorated if turned in early.

Just as advertised! Customer service, drivers all Polite, courteous, prompt, understanding. POD was clean and watertight.
HIGHLY RECOMMEND !!

I had an amazing experience until the last driver redelivering the pod. He was very unprofessional. Said he couldn’t do things that I know he could since the previous driver did (ie placing the pod). He didn’t seem like he want to do his job. Came early with no notification and I wasn’t home which made me have to leave an appt early. All of the other driver were amazing. The gave premium customer service. Very professional and courteous. The were helpful, called me before arriving and was timely. I would use pods again it was very convenient. Though the bill/charges need to be better explained . That was another hiccup. It ended up costing me a few hundred dollars more.

easy... great team

Y'all keep trying to debit my card for no reason. I already returned the pod and you just keep trying to debit my card. I had to block you from getting any funds from my card.

Excellent Service & Accurate Scheduling for visiting your Pods in storage

Pods are great and very helpful. My issue has been with being double charged for delivery and monthly expense. I was told they ran my CC to make sure it’s legit prior to charging me but yet charged me twice for same month and once pods were being delivered back to me they charged me twice for delivery. I had two pods they charged me for 4 pods. After pods were returned I was charged a 3rd time for another month in which I did not need or have the pods.

The booking and delivery was a breeze, but scheduling the pickup was very difficult. I could not schedule it online, so I called to schedule and no one showed up on the scheduled pickup date. I had to call back and schedule a new date, therefore was charged for another month's rental, which was frustrating.

I will say the driver that came to pick up the pod was awesome and he deserves a shoutout - his name was Roy.

None at this time.

It is literally the worst experience I have had with any company ever….. RUN do not walk away from this firm.
They didn’t pick up the parts when they were supposed to. They lost the pods. They didn’t drop them off when they were supposed to. They made us wait and go without them then they didn’t pick them up like they were supposed to.
I plan on filing a complaint with the Better Business Bureau and the state corporate commission and they’re lucky I didn’t sue them

A wonderful and reliable experience all around!

Efficient and professional drivers.

Great help at both ends of our temporary storage journey!!!

Need to make it clear to the customer before charging their account no one from Pod told me about that $88 that was charged to my account please be fair to your customer let them know up front about charges

Great service from inception to completion….it’s really cool to watch ‘Podzilla’ at work.

PODS is a great service if you're not on a time crunch, don't need much communication, and don't mind having your property damaged along the way.

However, if you're on a timeline (like, moving and need things done by certain times), protective of property you're trying to sell (like, don't drop the POD on my retaining wall please), or expect a minimum amount of communication (like, we're going to be 8 hours later than we original estimated), you might want to go with a smaller company.

Easy drop off. Best to be present so you can work with driver on placement. Easy pick up. As long as the path is clear, no need to be home once scheduled. POD kept property free from most dust and all precipitation.