I bought my cold plunge tub with chiller less than 18 months ago. Customer service last year was slow, but since getting connected to a new team, I’ve been really pleased with prompt responses and a w... See more
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Review summary
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Avid plunger here, needed a new tub and did my research. Chose Polar!! Received my first Polar Dive Pro yesterday, very impressive unit and constructed of highly quality materials. It’s well wo... See more
Excellent Company..Responsive to Queries, the product works great..I always get intelligent and responsive answers to my questions. We had another..slightly cheaper Chinese brand on amazon at first.... See more
Polar Dive makes a quality, affordable product. I have been using the Polar Dive for 6 months with no issues. Polar Dive has excellent customer support. I contacted them by phone before I purchased an... See more
Company details
Written by the company
Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA
Contact info
United States
- hello@polardiveusa.com
- polardiveusa.com
4.4
Excellent
163 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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Great product, BETTER customer service!!
This ice bath and chiller is perfect for my budget and lifestyle. But what has made my experience with this particular product amazing is the STELLAR CUSTOMER SERVICE. They are thorough, solution oriented and dedicated to helping maintain a positive experience, understanding the importance of my love of plunging! I recommend this company and product with enthusiasm.
11 November 2024
They are responsive great service hope they can improve the shipping
My chiller came 1 week delay, but over all I'm loving the chiller been using it for my self therapy I had a great sleep so far since I started using the ice bath. It was the regular chiller that I purchase last October, I think I'll be buying new one for my son as a gift. I think its cost efficient. Thanks you
10 October 2024
New Management--Excellent customer service
I hesitantly reached out just now to this company after a terrible experience with Polar Dive this summer. I was met with a surprisingly immediate response! I was quick to realize they are under new management. This is the best I have seen a new management work to fix the wrongs of the past. I can earnestly say that I highly recommend this company. It's a new day for Polar Dive USA! I believe in second chances and strongly suggest that you give them a try. They care about their customers and communicate generously until the customer is satisfied with their products.
8 November 2024
Reply from Polar Dive USA
Dear Kristin,
We’ve looked into our system but were unable to locate any orders under your name or the email you provided.
We’re truly sorry to hear about your experience and want to make things right. Your feedback is important to us, and we’d like to resolve this for you as quickly as possible. Please reach out to us directly at hello@polardiveusa.com, referencing your review, so we can investigate further and ensure the appropriate steps are taken.
Thank you for giving us the opportunity to address this matter.
Best regards,
Jamiee
Customer Service Team
Polar Dive USA
I can't speak more highly of Polar Dive
I can't speak more highly of Polar Dive's commitment to excellence as far as support and quality of product. It's one of my all-time favorite purchases. In part, I bought my plunge to change my state in those times of decision when trying to break a bad habit. This plunge works for that and I see it as a true blessing. There's a calm, quiet confidence that follows a 6-min plunge at 55 degrees that cannot be described adequately. You've got to feel it for yourself. Thank you kindly, Polar Dive.
12 September 2024
Unprompted review
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