Pankaj Sharma (Employee code - PW82784) provided excellent service. I am an NRI Who was looking for a good policy coverage for my aging parents. Pankaj took his time and provided best options that acc... See more
Company replied
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See what reviewers are saying
I purchased a car insurance and paid in full. The insurance was not issued citing the IDV that was earlier accepted at the payment time was not provided/honoured later. This is unacceptable. When the... See more
Company replied
Great experience with policy bazar and hdfc ergo is best insurance company.. they provide hassle-free service of my car.. and sai service is also nic maruti service center of salunkhe vihar
Company replied
Very disappointing experience with Policybazaar. Their staff were helpful and called daily when I was buying insurance, but went silent once I purchased it. Employees have been rude on the phone, and... See more
Company replied
Company details
Written by the company
As India's one of the largest insurance brokers, Policybazaar is committed to making insurance accessible, transparent, and personalised for every Indian and global customer. Since 2008, Policybazaar has empowered over 80.5 million registered users, issued 49.3 million policies, and helped protect 9 million families against death, disease, and disability. With a dominant market share of over 93% in India's digital insurance aggregator space and over Rs 15,000 crore in annual premium collection (FY24), Policybazaar works with 50+ insurance partners offering products across health, life, motor, and corporate insurance. The company supports customers with 24/7 digital assistance and an on-ground team of 6,000+ insurance advisors, ensuring a seamless experience across all touchpoints.
Contact info
Plot No 119, Sector 44 , 122003, Gurugram, India
- 18002585970
- care@policybazaar.com
- policybazaar.com
Breach of guidelines
Customer service at Policybazaar Dubai…
Customer service at Policybazaar Dubai are very slow in their communication. Additionally, their call center promised a call-back twice and never responded. Poor service as the call crnter stopped answering calls subsequently.
6 March 2026
Unprompted review
Reply from Policybazaar
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339
Worst company for having policy
Worst company for having policy, they are very irresponsible and useless. I used policy bazar to buy insurance for my bike. Policy bazar deducted 3600rs approx from account on 21feb26. The insurance was rejected due to some technicall error. today it’s 6march26 I have not received my refund yet. If policy bazar is giving insurance and they are taking commission from policy provider for each policy what is their responsibility to see for refunds. From 21feb I am getting same system generated mail that I will get my refund in 7-10days it’s been more than 14days now. Only employe name is mentioned in mail when you ask question on mail or anything they will reply same system generated mail again. No response from their side such a pathetic service from their side. Never use such a useless mediator for your policy. Instead use direct policy site for your such insurance.
21 February 2026
Unprompted review
Reply from Policybazaar
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339
Constant spam phone calls
2 March 2026
Unprompted review
Reply from Policybazaar
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339
I got excellent support from…
I got excellent support from Policybazaar and Saksham has helped me with evry aspect of my recent claim. Had very good experience overall.
1 March 2026
Unprompted review
Reply from Policybazaar
Glad we could assist you! Your satisfaction is our priority.
Juhi
PW18734
Good experience
28 February 2026
Unprompted review
Reply from Policybazaar
Glad we could assist you! Your satisfaction is our priority.
Drishti
PW52339
I had a great experience
I had a great experience, and my Relationship Manager, Kashish Gupta (PW51147), has always supported me whenever I needed assistance with my policies. I truly appreciate PolicyBazaar for their excellent service.
27 February 2026
Unprompted review
Reply from Policybazaar
That’s wonderful to hear! We’re really glad our team could step in and get things sorted for you. Appreciate you sharing this!
Juhi
PW18734
#policybazaar kassiss
27 February 2026
Unprompted review
Reply from Policybazaar
Thank you for rating us, Pranab!
Juhi
PW18734
I had a good experience using
I had a good experience using policybazaar for buying insurance.thep platform is very helpful and easy to understand.overall .l am satisfied with the service.l thank you for the support.l would recommend policybazaar to other.
27 February 2026
Unprompted review
Reply from Policybazaar
Glad we could assist you! Your satisfaction is our priority.
Juhi
PW18734
Udeshpw69481 Nice supporting during…
Udeshpw69481 Nice supporting during overall completion of claim
20 February 2026
Unprompted review
Reply from Policybazaar
Hi Sandeep, thank you so much for the valuable feedback. We're delighted to hear that you're happy with our services.
Aastha
PW58077
Just got the insurance
Just got the insurance, ashul helped a lot. And everything till now is smooth, hope for best on future also.
PW60618
23 February 2026
Unprompted review
Reply from Policybazaar
Hi Abhinav, thank you so much for the kind words. We're delighted to hear that you're happy with our services.
Aastha
PW58077
Such a bad customer service by Policy…
Such a bad customer service by Policy bazaar, Insurer company lost my documents which i sent for reimbursement, worst ever experience and company Policy bazaar
They will bever call you help if u need any help. When u need to but something they will call u 100 times even on sunday
Choro ki company hai policy bazaar
Totally garbage
Even garbage box has more worthy than policy bazaar
I want my reimbursement from you because you gave me confirmation i can get vaccination reimbursement after 2 months of wait you denied
Itni ghatiaaa company ni dekhi
Totally gatar ka dher
I will go in consumer’s court and subkit all my evidence and will send u sooner legal notice to
22 February 2026
Unprompted review
Reply from Policybazaar
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339
Reply from Policybazaar
Thank you for sharing your feedback with us.
Drishti
PW52339
Appreciation for policy bazar sales and claim team
I have taken Term insurance from Policy Bazar with additional rider of Critical illness and Waiver of premium in 2019. On 23rd Jan 2026 I got positive report of lukemia a type of cancer. I immediately inform policy bazar and team has started process before I admitted to hospital for my treatment. Happily I got money for my treatment in 20 days hassle free. Now with waiver of premium my entire Policy terms has been secured without paying any premium.
26 January 2026
Unprompted review
Reply from Policybazaar
Hi, we’re glad that we could support you promptly and ensure a smooth claim settlement when you needed it the most. It means a lot to us that the Critical Illness and Waiver of Premium benefits could provide financial security and peace of mind for you and your family.
Drishti
PW52339
Reply from Policybazaar
Thank you! Let us know if you need any further assistance.
Juhi
PW18734
Reply from Policybazaar
Glad we could assist you! Your satisfaction is our priority.
Juhi
PW18734
Poor and pathetic service
Poor and pathetic service, worst and third grade policie Aap. You guys should stop this nonsense Aap.
I've been struggling for 12 days and I've paid twice, but I'm still waiting for my car policy and I haven't received anything yet.
13 February 2026
Unprompted review
Reply from Policybazaar
Hi Agam, to help us assist you effectively, please email us your elaborated concern along with your registered contact details at app@policybazaar.com. Kindly mention your review headline in the subject line, so we can quickly identify and address your issue.
Juhi
PW18734
Kashish Guptha really helped me to add…
Kashish Guptha really helped me to add a member of new born in our existing policy. And cleared my doubts about having cancer cover in the policy very patiently and humble.
13 February 2026
Unprompted review
Reply from Policybazaar
Thank you for sharing your feedback, Prashanth. We are glad that Kashish was able to assist you.
Drishti
PW52339
PolicyBazaar is a SCAM COMPANY
PolicyBazaar delivers one of the worst customer service experiences imaginable. Once they obtain your phone number, your privacy is effectively destroyed. What follows is a relentless, daily barrage of unwanted calls—without consent, without basic manners, and with zero respect for personal time. The calls never stop, regardless of rejection, silence, or clear disinterest.
Opt-out requests are ignored, accountability is nonexistent, and the only reliable way to escape this harassment is by changing your mobile number, which is completely unacceptable for any legitimate business.
12 February 2026
Unprompted review
Reply from Policybazaar
Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339
Kashish PW51147 provided excellent…
Kashish PW51147 provided excellent support, great product knowledge, very helpful, and quick in resolving queries. Truly appreciate.
11 February 2026
Unprompted review
Reply from Policybazaar
Thank you for sharing your experience! We’re thrilled to hear that Kashish could assist you.
Drishti
PW52339u
Riya employ code BPW67922
Riya employ code BPW67922, Nice and humble. good knowledge and helpfull. Keep it up.
10 February 2026
Unprompted review
Reply from Policybazaar
Providing exceptional support is at the heart of what we do, and we're grateful for your recognition. Thank you for choosing us, we're here for you anytime!
Aastha
PW58077
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