Policybazaar 

*1/5 stars - A Disaster with PolicyBazaar*

I'm shocked and disappointed with the horrible service from PolicyBazaar. Bought a policy through them, and when it came to claiming reimbursement, it turned into a nightmare 🔥.

- *No Single Point Contact*: No dedicated person to reach out to. Every time, a new agent answers.
- *Reimbursement Claim Support Team Irresponsible*: Claimed for a legit expense, and they kept delaying without any updates.
- *RM Availability Limited*: Relationship Manager hardly responds. Forget about getting proactive support.
- *PolicyBazaar unable to help*: When I escalated, they just passed the buck. No resolution on time.

Worst insurance experience. Wouldn't recommend PolicyBazaar to my enemy 😤.

Warning: Do not trust the verbal promises made by Policybazaar agents. I was sold a policy under the pretense that it included maternity and dental as 'hidden' complementary benefits. Customer support later confirmed this was a lie. Even with an official ID, the agent's word meant nothing. Terrible experience—avoid them if you value transparency.

Spam calling every day ever since I got a quote from tgem months ago. Avoid. I'm glad I'm back in Europe where there are regulations to protect from this kind of practices!

I had raised a claim for my car insurance. Khushi Singh PW82808 My claims manager was in constant touch with me and ensured smooth claim for me.

VERY GOOD SERVICE SWETA

Great convenient services from Employee id- Pw73797

Excellent service - thankyou vishnu id pw73797

Execelent customer servise.thank u vishnu.[PW73797]
Good job& servises thank you

#PB Gaurav PW47476 Good service, satisfied

Pathetic service! Javed ahmed senior level manger too is useless. This company takes your money and doesn’t reply. I would not recommend them

Geeta Negi from policy bazar is very good in communication and supporting to conclude my claim.

Thanks policybazar to keep such supporting staff.

sanyam saini pw79757 good service for my car claim HP 12K 2568

Policybazaar.com Advisor Geeta was very good. She looked into our claim very carefully and on time. The work was done for the Creta car. I got the full amount as per the claim advisor survey report. Thank you so much Geeta Ma'am.And Policybazaar.com

#PB pw63144

I have nice experience with policy bazaar, good customer support

I had a very disappointing and frustrating experience with PolicyBazaar.

I paid for my motor insurance on 5th March, even though my previous policy was expiring on 8th March. I was clearly told that my policy had been renewed and would be activated from 9th March. However, as of 17th March, I have neither received the policy document nor has it been updated on the VAHAN portal.

When I contacted the insurer directly, they informed me that my insurance is still NOT activated. On top of that, PolicyBazaar incorrectly reported the payment date as 15th March instead of 5th March. Now they are asking for a pre-inspection before activating the policy, which was never communicated earlier.

This is completely unacceptable and misleading. Due to their negligence, my vehicle has effectively been without valid insurance coverage.

Highly disappointed. This feels like a scam. I strongly advise others to be cautious and not fall into this trap.

There was an error in a policy of insurance that I took out, so I was advised by PolicyBazaar to take out a second policy and that they would refund the initial policy. They now refuse to refund the first policy - they claim they are working on it, however it has not been paid, and the refund is almost 2 months overdue. No meaningful updates and if I call to complain, they tell me my refund will be paid in a couple of days. This has been going on for weeks.

PW60618
I got good help Sunil and he guided me well in taking policy
Thanks

Thank you.... shweta id PW44659 for Helping me in Claim procedure you did immense follow-up with insurance company i really appreciate your hard work...

I have taken a policy which was issued with incorrect details. I failed to get the corrections done even after sending dozens of mail and phone calls. Finally, after escalating the matter to Head of Customer Services, my issue got resolved with support of Mr. Ashish Sharda - PW42560 within one day!

VERY BAD EXPERIENCE
AFTER PROVING PROPER KYC DOCUMENTS OF THE VEHICLE OWNER,
THE POLICY WAS MADE WITH THE WRONG NAME ..
AS IT WAS RECEIVED, MAILED FOR CORRECTION
TILL NOT CORRECTED & CUSTOMER CARE EXECUTIVE ASKING FOR DOCUMENTS AGAIN, WHICH WAS PROVIDED
(ie) RC BOOK, AADHAR CARD, DRIVING LICENSE, & OLD POLICY WHICH IS AVAILABLE.
TOLD FOR 10 DAYS WAITING FOR CORRECTION.
GIVEN NUMBER TO TALK TO THE REPRESENTATIVE WHO MADE THE POLICY.
WHEN I called the given number on the other side, she was not available to give a solution.
THE REPRESENTATIVE SAID SHE WILL CALL BACK ... AFTER 120 MINUTES( 2 HOURS) WENT BY, BUT MY MOBILE STILL WAS NOT RINGING

YOUR TEAM MADE THE WRONG POLICY AFTER BEING GIVEN VALID KYC DOCUMENTS

NOT HAPPY SOLUTION.