Policybazaar Reviews 1,667

Claim was seamless. And thank you himanshu for guiding in every step

Hi,

I am writing this email with extreme frustration and distress to formally complain about serious misrepresentation, unethical sales practices, and complete failure of emergency support by your team, and to request the immediate cancellation of my insurance policy.

Before purchasing this policy, I repeatedly and very clearly confirmed with your representative, Amandeep, whether this insurance provided direct hospital access (cashless treatment). Each time, I was assured with absolute confidence that the policy was covered for direct hospital treatment. Based solely on these repeated assurances, I proceeded with the policy.

During a real emergency involving my 1.5-year-old daughter, who suffered from a food allergy, I rushed her to the hospital. At that critical moment, the hospital refused to accept the insurance, leaving me in shock.

While my child was in an emergency condition, I immediately contacted your team. It took nearly ONE HOUR for your team to respond. During this time, I received no guidance, no assistance, and no escalation support. Later, when I finally spoke to your team, I was again told that the treatment was covered, which directly contradicted the hospital’s response. After that, there was no further support, no resolution, and no accountability—this was the full extent of the “support” I received.

Left with no option and fearing for my child’s health, I was forced to pay the full treatment amount out of pocket.

This incident proves that:

The policy was sold to me using false and misleading information

Your emergency support system completely failed

Your team showed zero responsibility during a critical medical emergency involving a minor child

Had this been a more severe or life-threatening incident, the consequences could have been catastrophic. This is not just bad service—it is a serious breach of trust and customer safety.

I have completely lost trust in your company and its credibility. This is the first time in the UAE that I have experienced such a cheating and negligent act.

I hereby request:

Immediate cancellation of my insurance policy

I strongly advise your company to stop misleading customers simply to sell policies. Insurance is meant to provide security—not create additional risk during emergencies. U SELL BUT DONT CHEAT .

I expect an urgent response.

ABHILASH .K

PW74759

GOOD BEHAVIOUR

#policybazar Nice experience, Co operative customer care.kashish cmgupta mam is Co operative,

#policybazar pw74242 vishal
Good

Very helpful and supporting

shweta employee id pw44659 provided a good support during claim process

Recommended bad health insurance which refused to cover anything

Great service by the policy bazaar team. My relationship manager, Kasish was very helpful

PW67922
Very helpful policy bazaar team

Druv Khippal (E. Code: PW75442) and Harsh Kumar (E. Code: BPW45803) were very helpful in setting up the insurance for my family and me. I really appreciate their efforts in making the process easy and smooth.

I get too many spam calls from Policy Bazaar
Despite asking them not to call me unnecessary
I get repeated annoying calls.

I have purchased policy from them after looking at their advertisements which promise 15%-20% returns but I have got negative returns in last year and its a punishment to be in 5 years lock-in period.

Instead of helping me with existing portfolio they are trying to sell new policy without any shame and integrity.

Its like insulting your intelligence and rubbing salt to customer wounds.

I will not recommend policy bazaar for its poor customer service

Pathetic company. Don't deal through them. Best option is to deal directly. Zero knowledge and no response on any queries submitted..Useless

Kumar Shanu jaiswal code-BPW71399
All the process are smooth and hassle free
I got my vehicle repaired within 4 days
Overall good experience

Riya pw67922
Very good nice

Policy bazaar was useful in following up with the insurer and settling a car insurance claim. There were many delays from the insurer side but policy bazaar reps (Geeta Negi, 43566) was diligent in following up and informing me in a timely manner.

I had a great experience with Ravi Kanojia (PW30759) while purchasing my policy. He handled both my bookings (Booking ID: 786621056 & 786699741) with complete professionalism and clarity.

Ravi was extremely knowledgeable, patient, and responsive throughout the process. He explained all policy details clearly, addressed every query promptly, and ensured a smooth, hassle-free experience from start to finish. His guidance helped me make the right decision with full confidence.

Highly appreciate his dedication and customer-centric approach. I would strongly recommend Ravi Kanojia to anyone looking for reliable and trustworthy policy assistance.

#PB Devesh Jalan PW43125 he is a very poliete person and gave me proper resolution and company deserves these kind of employees thank you policybazaar