Policybazaar Reviews 1,666

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and transparent communication, particularly when explaining policy details and guiding them through the process. Many people highlight the exceptional customer service, noting the team's diligence in following up and ensuring a smooth experience, especially during claim settlements. The overall service is frequently described as excellent, with consumers appreciating the professional and supportive approach throughout their interactions. However, some customers also noted issues with response times, mentioning delays in receiving updates or resolutions for their claims. A few other people felt dissatisfied with the customer care, citing unresponsiveness or a lack of follow-up after initial contact. There were also occasional reports of claims being denied despite initial assurances, and some individuals expressed frustration with the company's communication practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Customer service

Consumers find customer service to be positive, with many praising agents like Mohammed Ihsanul Huqq for... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the assistance... See more

Claim

Reviewers highlight positive aspects of claim assistance. Many customers praise the helpfulness of claim... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

I had to go for a car insurance claim of United India Insurance through Policy Bazaar. The PB team (Shweta PW44659) remained in continuous touch for a smooth processing of the claim However, the I... See more

Company replied

Rated 4 out of 5 stars

Policy bazaar was useful in following up with the insurer and settling a car insurance claim. There were many delays from the insurer side but policy bazaar reps (Geeta Negi, 43566) was diligent in fo... See more

Company replied

Rated 4 out of 5 stars

Detailed mail be sent before initiation of the process and time for claim be reduced or limited to 7 days in order for better results. However Shweta has been fairly helpful. Keep up the good work

Company replied

Rated 4 out of 5 stars

Had a good experience with Policy Bazaar. After contacting Policy Bazar customer care, the insurance process speeded up. Updates were taken by them from time to time by Sushil pw71434 and clearance ex... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Compare insurance policies offered by various insurers in India & buy insurance policy online. Get instant quotes & save huge on insurance premiums


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I am happy with Policy Bazar in…

I am happy with Policy Bazar in handling my claim settlement process with a good help and follow-up by employee Shweta Emp Id: PW44659.

18 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Victor, thank you so much for your valuable feedback. We are glad to know your claim has been duly addressed and settled. Please feel free to reach out to us for any further assistance.

Aastha
PW58077

Rated 1 out of 5 stars

Possibly the single worst service I…

Possibly the single worst service I have ever paid for - paid in full for a policy, they then got all the details of my car wrong (even after sharing all the correct details with them), meaning I wasted multiple hours sat at garage unable to drive away the car I had bought and will have to come back tomorrow instead - they then said they couldn’t insure me at all with the current insurer so had effectively mis sold me a policy which never existed - phone support does not answer at all and the web agency’s literally don’t listen to anything you say - literally the worst company I have ever ever ever had the displeasure of dealing with - it is almost hard to believe how bad the service is

14 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339

Rated 5 out of 5 stars

Shaweta employee ID PW44659

Shaweta employee ID PW44659

Excellent job done

12 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, thank you so much for your kind words and for taking the time to share your positive experience!
Drishti
PW52339

Rated 1 out of 5 stars

Policybazaar does not deserve for even 1 star

Policybazaar does not even deserve 1 star. They committed a massive blunder regarding my car's Insured Declared Value (IDV). After agreeing on a specific car value, the policy was issued with a value less than 30% of what was originally promised. This is a blatant misrepresentation of terms and an unacceptable breach of trust.

I am extremely fortunate that I caught this discrepancy before registering my vehicle, or I would have been severely underinsured. Despite raising an urgent complaint, they are demanding a 48–72 hour resolution window, which is useless when I need to renew my registration today.

I will not let this gross negligence slide. I am officially escalating this matter to Sanadak (the UAE's Sanadak Ombudsman Unit for insurance) and the Central Bank of the UAE (CBUAE) for deceptive conduct. If this is not resolved immediately, I will be pursuing formal legal action to hold them accountable. Save yourself the stress and avoid this company at all costs.

10 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, I am sorry to hear about the challenges you have faced. Please email us at app@policybazaar.com with your registered contact details, a brief description of your concern, and use your exact username as the subject line. My team will ensure you receive the best possible assistance.
Drishti
PW52339

Rated 5 out of 5 stars

It was very good you should post it too .

They helpedmea lot.this policy was very helpful you should get one too good policybazzaar good

10 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Sathish, thank you so much for the kind words. We're thrilled to hear that you're happy with our services.

Aastha
PW58077

Rated 5 out of 5 stars

Kumar Shanu jaiswal

Kumar Shanu jaiswal
Code pb71399
Was very good

Keep it up

Thanks so much for your help

10 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi, thank you so much for the kind words. We're thrilled to hear that you're happy with our services.

Aastha
PW58077

Rated 5 out of 5 stars

It was nice talking to Miss Kashish…

It was nice talking to Miss Kashish Gupta Emp. Code PW51147

10 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Neeraj, your appreciation made our day! Thanks a bunch for your kind words. We're here for you anytime!

Aastha
PW58077

Rated 5 out of 5 stars

conversation was satisfactory

I had small quary regarding my policy ,I messaged to Relationship Manager Mr Shev Khan PW56224. He gave quick response n made me satisfied.
Thanks a lot

8 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Glad we could assist you! Your satisfaction is our priority.
Drishti
PW52339

Rated 5 out of 5 stars

# Riya #

# Riya #
PW67922

Riya help me policy issuance journey very effortlessly , good service provide by policy bazaar.

8 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Glad we could assist you! Your satisfaction is our priority.
Drishti
PW52339

Rated 5 out of 5 stars

Good advisor

ShwetaPw44659 good behaviour

8 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Glad we could assist you! Your satisfaction is our priority.
Drishti
PW52339

Rated 5 out of 5 stars

Very nice service from the claim team

Very nice service from the claim team. They helped me in the claim processing. All should take term plans.

1 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for your kind feedback. We’re truly happy to know that you had a positive experience with our services.
Drishti
PW52339

Rated 5 out of 5 stars

Truely happy with the services… Bittu…

Truely happy with the services… Bittu sir really helped me with overall procedure… commendable job.. appreciate efforts..

6 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Thank you for your kind feedback. We’re truly happy to know that you had a positive experience with our services.
Drishti
PW52339

Rated 5 out of 5 stars

car insurance support

Shani Jaiswal ( PW71399 ) is very co operative & helpful in getting me put of stuck situation.

5 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Shani, thank you so much for the kind words. We're thrilled to hear that you're happy with our services.

Aastha
PW58077

Rated 5 out of 5 stars

The advisor

The advisor: pw55472: Irfan was very helpful, explained all the requirements and documents required, the process was smooth

5 January 2026
Unprompted review
Policybazaar logo

Reply from Policybazaar

Hi Salman, we're truly touched by your kind words! Thank you for taking the time to share your positive experience with us. Your feedback helps us boost our passion for excellence, and we're honored to have you as a valued customer.

Aastha
PW58077

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