I had been putting off life insurance for months until I heard Policygenius advertised on a podcast and decided to go for it. I got connected with Courtney who was consistently helpful, patient, and p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you are in the military, don’t waste your time with Policygenius. My husband serves in the U.S. Navy and was denied life insurance coverage solely because he could potentially see combat. In... See more
Company replied
It was a pleasure talking to Jonathan Duong! He took his time and explained to me in-detail about different kinds of life insurances. He answered all my questions and explained to me in a way that... See more
Working with Courtney Roy was so refreshing. No sales pressure, relatable, funny, and genuine. This man deserves a raise and promotion. I can now sleep better at night knowing my family is taken ca... See more
Company details
Written by the company
Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.
Contact info
32 Old Slip, 30th fl, 10005, New York, NY, United States
- (855) 695-2255
- team@policygenius.com
- policygenius.com
4.5
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was done online!
Everything was done online.I did not have to go in to an insurance agent or a doctor.
30 October 2024
Great experience in replacing term life insurance
My prior term life insurance policy was coming to the end of its term. Policygenius made it very easy to obtain a replacement policy with a reputable insurance provider. I will happily use them again!
29 October 2024
The staff is full of knowledge
The staff is full of knowledge, very help you throughout the process. Guide me in the right direction based on my wants, needs and current situation.
Thank you for a wonderful experience.
27 October 2024
Lots of options to choose from
Lots of options to choose from. Great customer service.
26 October 2024
Great experience
28 October 2024
It was nice to have a guide throughout…
It was nice to have a guide throughout the process.
27 October 2024
Great customer service and constant…
Great customer service and constant communication
27 October 2024
Beyond easy
Getting a life insurance policy was beyond easy. After nearly 3 months of struggling with my prior insurer to upgrade an old policy, Policy genius made this very simple.
23 October 2024
Great Results
I was in desperate need of insurance and help with making decisions and I received excellent and honest assistance. I was relieved when I was finished with the agent and I can't thank them enough for their professionalism in solving my issues.
21 October 2024
Ease of use.
24 October 2024
Helpful and responsive
Policy Genius was quick to address questions we had during the initial application process.
26 September 2024
Easy to work with and great communication!…
Policygenius worked diligently with multiple insurance carriers to secure a suitable coverage and quote for me. I successfully closed on a quality policy, thanks to their efforts. Their phone support was prompt and friendly, and they kept me updated through email at every step. They also provided a secure site for submitting any necessary information. If you don’t have a reliable local broker, I highly recommend using Policygenius.
23 October 2024
Great Customer Service
Great Customer Service, always willing to clarify any doubts, straight to the point and most important there was no push but rather support during the whole process.
18 October 2024
Edwin was awesome
Edwin was awesome. Walked me thru all and answered every question
21 October 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.