Polly.co.uk Reviews 

9,105
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing advisors as genuinely kind, humorous, and incredibly supportive when discussing sensitive medical history topics. Consumers note that staff members take ample time to explain every policy detail clearly, ensuring complete understanding without ever making anyone feel rushed or pressured into a purchase. Some reviewers were happy with the reasonable pricing structures and how advisors actively worked to match their specific personal financial budgets. People also mentioned that the entire sign-up procedure was remarkably straightforward, quick, and entirely stress-free from beginning to final completion.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that advisors are friendly, professional, and create... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Clients share positive opinions on service, highlighting incredible support, helpful and friendly staff, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the process as stress-free,... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the reasonable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan from polly was absolutely brilliant helping me set up our life/critical illness cover for the first time. Everything ran smoothly and he explained things brilliantly. Thank you and made su... See more

Company replied

Rated 5 out of 5 stars

Omg, the service I was just provided was absolutely incredible. Martyn Gavin was absolutely brilliant, very clear in the details being provided, went through everything with me, didn’t make me feel un... See more

Company replied

Rated 5 out of 5 stars

I was recommended by a family member to speak to polly about life insurance. I had the pleasure of speaking to Lewis which made my whole experience easy, stress free and made sure I understood everyt... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away after the first call I was told it be about 48hours after for a call back got the call back the same day to get my life i... See more

Company replied


Company details

  1. Insurance broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(9,105)

1,286 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently got cover with Lewis R

Recently got cover with Lewis R. Breath of fresh air after a bad experience with a different insurance company. Really informative and great customer service !

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There

Thanks so much for the feedback! We are delighted that Lewis provided a good service and a true breath of fresh air. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike helped make my experience easy…

Mike helped make my experience easy understanding, I got exactly what I needed, and peace of mind for my cover that has been put in place.

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thanks so much for the feedback! We are delighted that Mike made everything easy to understand and brought you complete peace of mind with your cover. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Today I spoke to Lewis Routley and he…

Today I spoke to Lewis Routley and he has been such a joy to speak to and take me through the process step by step he made it so easy and he constantly reassured me and made sure I understand to what Im agreeing too. He is honestly amazing!!

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emija,

Thanks so much for the feedback! We are very happy to hear that Lewis made the process so easy and clear from start to finish. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mitchell was really helpful

Mitchell was really helpful! Gave great advice and was really patience when I had to sort my toddler out during our call

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Amy,

Thank you for your review. It's fantastic to hear how patient and helpful Mitchell was during your call. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike made the full process so easy

Mike made the full process so easy. He was friendly & explained everything so clearly. Lovely speaking to him

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Julie,

Thanks so much for the feedback! We are delighted that Mike made the process so easy and explained everything clearly for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike Mcarthy has been absolutely…

Mike Mcarthy has been absolutely fantastic! Getting the policy proved a little difficult due to past medical history however, Mike made the whole process easy and was really great to speak with, nothing was too much! Thanks so much

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emma,

Thanks so much for the feedback! It's great to hear that Mike made the whole process so easy for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Life insurance

Simon was a great help with getting me life insurance I can relax now knowing I have it

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Emma,

Thanks so much for the feedback! We are thrilled that Simon was a great help and that you can now relax knowing your life insurance is sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Really helpful and friendly service

Really helpful and friendly service! James Green was incredibly helpful and patient throughout the whole process of setting up my insurance. He made everything really easy and straightforward. Highly recommend!

30 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Demi,

Thanks so much for the feedback and recommendation! We are delighted that James was so helpful throughout setting up your cover. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

100% would recommend

Lewis Routley explained everything perfectly, it didn’t feel like a consultation at all. He was thorough and helpful with any questions I had. I will be recommending Polly to all my mum friends 😁

29 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Jade,

Thank you for the wonderful feedback! We're very happy to hear that Lewis took great care of you and made everything so easy to understand. We really appreciate your recommendation! Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Would recommend

Had a lovely experience with Thomas Way about life insurance, amazing customer service i would recommend polly to people :)

29 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ammie,

Thank you for the great review! We are thrilled that you had a lovely experience with Thomas and would recommend Polly to others. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great service from Lewis Routley

I saw an advert for Polly on Instagram and decided to look through the website for more information. After filling in my details, I received a call from Lewis Routley within 20 minutes.

I have to say, his telephone manner was impeccable. I genuinely have no complaints. He provided me with all the information I needed, explained everything thoroughly, and made the whole conversation feel so comfortable and relaxed.

It honestly felt like I was talking to a friend, while at the same time, Lewis was able to gather everything he needed to make the sign-up process smooth and straightforward.

Thank you so much, Lewis! If I had known how easy the whole process would be, I would have done it ages ago. I really appreciate all your help and guidance!

29 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Divine,

Thank you for your feedback! It's fantastic to hear that Lewis was in touch promptly and delivered such an impeccable, clear service. We're happy to know how straightforward your experience was. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I spoke with Tommy

I spoke with Tommy miles and had an amazing experience speaking with him made me feel relaxed knowing my life insurance will go to my son when the time comes for me really happy.
Thank you

29 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Bernadette,

Thank you for the great review! We're delighted that Tommy helped secure your life insurance. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Advisor Simon S

Advisor Simon S
Lovely guy, very patient and informative when handling all my questions. Friendly and helpful. Highly recommend.

28 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gillian,

Thanks so much for the recommendation! We're thrilled to hear Simon provided such a patient, friendly, and informative service while answering your questions.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent experience

Spoke with Jonathan Cartlidge who sorted my insurance for me today. I am a single working mum of 2 and this has been on my mind for a while. Jonathan is very friendly and professional. The topic of conversation could easily become overwhelming but it was all kept as light as possible whilst ensuring everything was discussed. I feel a huge weight lifted. Thank you again

28 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Faye,

Thank you for sharing your feedback with us. We're delighted to hear that Jonathan was so friendly and professional today. Ensuring everything is thoroughly covered while keeping the process clear and approachable is exactly what we aim for.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Scott Williams - Fab!!

Scott Williams - Scott was funny and nice to talk to. I didn’t feel pressured into getting the largest most premium cover as Scott understood my lifestyle. I’ve had call backs from life insurance before and just out the phone down as the call felt draining to me but Scott made me laugh throughout the call whilst also being informative, professional and putting me on the life insurance train. 10/10

26 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Shannon,

Thank you for the fantastic 10/10 review! We are thrilled that Scott kept your call light and informative while helping you get sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Emily Lewis was super friendly and made…

Emily Lewis was super friendly and made finding the policy I needed, at the price I was looking for, easy. Thanks so much for your help.

25 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Elle,

Thank you for the great review! We are delighted that Emily made finding the right policy at the right price so quick, easy, and friendly. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Spoken with Lewis who was literally so…

Spoken with Lewis who was literally so helpful, he made me feel comfortable and explained every detail and made me confident on what I was getting covered for. I can say the call ended and i felt like I had done something great not only for myself but for my son too thanks to Lewis :)

25 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Zaneekia,

Thank you for the wonderful feedback! We are delighted that Lewis made everything clear while helping you get cover sorted. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Had an amazing and easy talk with Lewis…

Had an amazing and easy talk with Lewis Routley. He made the conversation very easy even during hard questions. I’m very glad he was the one to call. Thank you

25 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kirstie,

Thank you for the great feedback! We are delighted that Lewis made your call so straightforward and helped navigate those hard questions. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Really good

Really good, I requested a quotation and got a call back shortly after. James Green was really helpful. He talked me through everything clearly and helped me understand everything. I previously got quoted a ridiculous amount from elsewhere, but I got a really good quote with Polly that covers everything I need. I felt no pressure to go through with anything if I didn’t want to and James was not pushy, he offered me different quotes to work within budget and made me feel comfortable. Would recommend.

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emmaleise,

Thank you for the great review and recommendation! We are thrilled that James talked you through your options clearly and found full cover to fit your budget. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I spoke with Adam Grinter and he was…

I spoke with Adam Grinter and he was honestly so wonderful, his customer service was fantastic, spoke to me calmly and explained everything very well to me and was so amazing when my little boy was crying and he allowed me to calm him down before continuing, definitely recommend him as he’s very lovely to talk to.

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Skye,

Thank you for the fantastic review and recommendation! We are delighted that Adam was so helpful throughout your call. Welcome to Polly!

Kind regards
The Polly team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look