Polly.co.uk Reviews 

9,105
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being extremely helpful, friendly, and approachable, making interactions feel like talking to a trusted friend. Reviewers often highlight the exceptional customer service, noting that representatives explain policy details thoroughly and ensure clients feel fully supported throughout. Some reviewers were happy with the pricing, mentioning that the company provides affordable options tailored to individual budgets. Consumers also noted that the overall user experience is exceptionally smooth, straightforward, and stress-free, providing genuine peace of mind for families. People appreciate the flexible approach and patient communication, which completely removes any feeling of pressure during sign-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing advisors as friendly, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

Service

People report positive experiences with service, frequently highlighting friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how support representatives make... See more

Price

Consumers express great satisfaction regarding the pricing, consistently highlighting affordable options and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely experience getting life insurance and critical cover. Emily Lewis explained everything perfectly, the quote was made quickly and I was happy with the outcome. She seemed like a very nice lady a... See more

Company replied

Rated 5 out of 5 stars

I had a call this morning with Mike McCarthy, and the whole experience was seamless from start to finish. The communication was excellent, and Mike made the process of getting signed up really str... See more

Company replied

Rated 5 out of 5 stars

Lewis R was really helpful and informative, it was very clear he knew exactly what he was talking about and helped me where I was stuck. I can genuinely say I had a brilliant experience setting up my... See more

Company replied

Rated 5 out of 5 stars

Excellent! I requested a quotation and had a call back almost straight away. Martyn Gavin was fantastic! He took me through everything, helped me understand and gave me a great price, cannot recomm... See more

Company replied


Company details

  1. Insurance broker
  2. also in
  3. Life Insurance Agency

Written by the company

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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4.8

All reviews

(9,105)

1,286 reviews in the last 12 months

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Rated 5 out of 5 stars

Lewis R - thank you!

Spoke to Lewis R today and got my insurance all sorted! He couldn’t have been more helpful and made the whole process so easy. Thank you so much for everything! 😊

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Megan,

Thank you for the great review! We are thrilled to hear that Lewis was so helpful and made getting your insurance sorted such an easy task.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis Routley made me feel truly heard…

Lewis Routley made me feel truly heard and understood throughout the whole process. Taking the big step of setting up life insurance felt quite daunting, but Lewis made everything feel so much easier and far less overwhelming. His professionalism, patience and excellent customer service made such a difference. I’m incredibly grateful for his support and would highly recommend him to anyone looking for guidance with life insurance.

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Kira,

Thank you for leaving us such a great review. It is great to hear how much of a difference Lewis' guidance made. We appreciate your high recommendation.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Highly recommend

Very easy to set up! Asked for a quotation and got a call back straight away. Spoke with Lewis R and he was very helpful and lovely to take to! He was informative and polite when going through sensitive topics. Got me a good price for life insurance, really recommend :) thank you Lewis for your help!

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Victoria,

Thank you for the recommendation! We are happy to hear that Lewis got back to you right away and made securing your life insurance straightforward and at a good price .

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Great service quick and simple with…

Great service quick and simple with nothing to confusing. Can’t fault & would highly recommend polly.

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ellise,

Thank you for the great recommendation! We are thrilled to hear that you found our service simple, and straightforward.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Excellent service Mike McCarty made me…

Excellent service Mike McCarty made me feel at ease and talked me through everything.

24 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Chloe,

Thank you for the great review! We are thrilled that Mike made you feel so at ease and talked you through everything clearly.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Linda from Polly has been incredible!

PLEASE go with this company to sort your life insurance out. I have various health conditions and after being led to various loose/dead ends with other insurance brokers or being automatically rejected from the insurance companies themselves, I turned to Polly for help, having seen various social media advertisements about them.

I was lucky enough to get through to Linda Anstey, who has consistently took her time with me over the past few months, through multiple calls to carefully guide and explain to me the process of applying for life insurance. Not only did she help me navigate insurance, she fought my corner and advocated for me every step of the way and even in the background, keeping me updated when I needed to be, and it’s meant more than she’ll ever know!

Because of Linda, I am now relieved and relaxed knowing I have a life insurance plan in place when I purchase my property on Friday and I can’t thank her enough😊

23 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Emily,

Thank you for the wonderful recommendation! We are delighted that Linda Anstey could fight your corner, guide you through the process, and get your life insurance plan sorted. Huge congratulations on purchasing your property this Friday!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lovely experience

Lovely experience getting life insurance and critical cover. Emily Lewis explained everything perfectly, the quote was made quickly and I was happy with the outcome. She seemed like a very nice lady and I felt reassured I was choosing the right company, thank you very much x

23 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Cody,

Thank you for the lovely review! We are delighted that Emily made getting your life insurance and critical cover so clear and reassuring.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Positive experience with Polly life insurance

I had a really positive experience with Polly Life Insurance advisor. I spoke with Lewis, who was friendly, professional and very helpful throughout the whole process. He explained everything clearly, answered all my questions and made sure I understood my options without making me feel pressured.
Lewis made the whole experience simple and stress-free, and I really appreciated the time and patience he gave me. I’m very happy with the service I received and would definitely recommend Polly, especially if you’re lucky enough to speak with Lewis!

23 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

HI Tifaine,

Thank you for the great review! We are so glad Lewis provided a simple, stress-free experience and gave you the time and patience you needed.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Mike McCarthy very friendly chap

Mike McCarthy very friendly chap

23 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Aimee,

Thank you for the 5 star review, we really appreciate you taking the time to share your experience.

Kind regards
The Polly team

Rated 5 out of 5 stars

Gary whom I spoke to was so kind and…

Gary whom I spoke to was so kind and caring, helped me understand a few things, so will hopefully be applying soon after I’ve had everything reviewed on my end 🙂

23 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sian,

Thank you for the great review! We are delighted that Gary was so kind and helpful in explaining how everything works. Good luck reviewing your options, and we are here whenever you need us!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Polly Life Insurance

I really wanted life insurance for my kids and partner but for a while wasnt sure which company to go with, after speaking with Louis Matthias I felt very reassured and relaxed considering how daunting this can be to put into place. He treated me like a friend instead of a customer which made the overall situation alot easier to set up. He explained everything to me and I didnt once feel like I had to ask any questions as he literally covered everything I needed to know.
Louis was outstanding and so glad he dealt with my insurance policy he made this experience the best it could be and it was so easy to sort!
He has been brilliant and cant thank him enough!! 🫶
Lovely lad honestly and because of him I now have everything in place for my loved ones when I am no longer here which makes me so happy and relieved 😊

22 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sophia,

Thank you for the wonderful recommendation! We are thrilled that Louis made setting up your life insurance so simple, friendly, and reassuring. We are glad we could help you get everything sorted for your family!

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Hassle Free Life Insurance Review

I recently dealt with Lewis, who set up my life insurance policy, and I couldn’t be happier with the service. He was very personable, helpful, and made the whole process easy and straightforward. The prices were also very good. I would highly recommend Lewis to anyone looking for a friendly, professional, and hassle-free service.

22 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Rhea,

Thank you for the great feedback! We are thrilled that Lewis made getting covered easy and affordable.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis was amazing he helped me out so…

Lewis was amazing he helped me out so much! Being a single parent he made me feel so reassured and helped me to get the right cover. Was a pleasure to talk too

22 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Ciara,

Thank you for the great review! We are happy to hear that Lewis helped you find the right cover and made it a good experience.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Martyn G was amazing

Martyn G was amazing! His customer services skills are fantastic. Singed up immediately after speaking to him. He adjusted the quote to fit our family perfectly to make sure my family would be protected in the event of anything happening. Immediately told my family about the company!

22 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Bethany,

Thank you for the great feedback! It's great to hear that Martyn provided fantastic service and helped you find the cover that works for you. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Lewis Routley was an absolute gem 💎…

Lewis Routley was an absolute gem 💎 made me feel very at ease considering ive tried many times over the years to start life insurance but been too anxious.
I now feel a big weight off of my shoulders for doing it.

He was great to talk to, very funny and made me feel comfortable with doing something whats naturally scary!! Keep doing what you're doing!

22 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi There,

Thank you for the wonderful feedback! We're happy that Lewis made you feel so comfortable and helped lift that weight off your shoulders. Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Opened a policy today had Thomas and he…

Opened a policy today had Thomas and he talked me through everything was so so so helpful and explained everything. Thankyou so much for making the process easy and stress free. Amazing customer service, amazing prices I would 100% recommend, me and my partner both have policies.

21 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Gabriella,

Thank you so much for the recommendation! We are thrilled that Thomas made securing protection for both you and your partner clear and affordable.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I’ve been meaning to set up life…

I’ve been meaning to set up life insurance for a while, I just hadn’t got around to it. I asked Polly.co.uk for a quote and I had a call today from Lewis Routley, he helped me set up my life insurance after having my 3rd child recently. He was very friendly and lovely to talk to which made the experience a lot easier and he made my day just that little bit better. I got a fairly low price too which was a relief. I would Highly recommend Polly.co.uk if you’re looking for life insurance for your children.

21 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Millie,

Thank you for sharing your feedback with us! We know that taking the step to arrange life insurance can take time to get around to, so we are happy to hear that Lewis provided such a friendly and seamless experience.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Tommy miles was very helpful with…

Tommy miles was very helpful with updating and changing my life insurance

21 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Sarah,

Thank you for sharing your experience! Making adjustments to an existing policy should always be clear and straightforward, so we are pleased to know Tommy provided such helpful guidance throughout the process.

Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

I had the pleasure of speaking to Mike…

I had the pleasure of speaking to Mike today, he was fantastic explained everything and made it so easy, I’m so glad I’m now finally covered

21 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi Molly,

Thank you so much for the review! It's good to hear that Mike made the setup process easy and helped get you covered today.
Welcome to Polly!

Kind regards
The Polly team

Rated 5 out of 5 stars

Martyn Gavin was amazing he was very…

Martyn Gavin was amazing he was very easy to talk to explained it all to me and answered my questions. So glad I finally got it sorted thanks to martyn

21 September 2026
Unprompted review
Polly.co.uk logo

Reply from Polly.co.uk

Hi there,

Thank you for taking the time to leave us a review! We are delighted to hear that Martyn was so easy to talk to and took the time to explain everything and answer all your questions. Welcome to Polly!

Kind regards
The Polly team

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