I have ordered many items from Polomano and they have shipped to me everytime. My last order was a repeat order for my favourite shorts in August of 2023 for $112.15 US funds. I have contacted cust... See more
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Fool me once you don’t fool me twice. Over two months waiting for a bloody jacket, how hard is it to fullfil your obligations as a vendor? Gave me a crap excuse after a mont, then promised me that it... See more
Company replied
It is the 8th April, and i am still waiting for delivery information. I am in Australia and purchased a jacket on the 1st of April. Reading online reviews, i am now worried that i won't receive my jac... See more
Company replied
I ordered over $100 worth of shirts on 26/7/23 and after 6 months of waiting, many emails, being put off/lied to x times, and never being given any sort of delivery date, I wanted my money back. But t... See more
Company replied
1.9
Poor
2K reviews
Hasn’t replied to negative reviews
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Polomano scam alert
4 months so far waiting. Just excuses. Not to mention soooooooo many bad reviews. If its not a scam then they need to reimburse everyone and start the business again.
21 August 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
I ordered a pair of shoes to wear at my…
I ordered a pair of shoes to wear at my Aunts memorial service. That was beginning of August 2023. Paid for shoes and shipping. It is now November 2023. No shoes have been delivered and Customer service is always just the same return email from Mary, stating delays etc etc and they will offer me 10% discount.
This is definitely not a real Company. Not sure how I first found Polomano, but I believe on Facebook.
STAY AWAY PEOPLE.
3 August 2023
Unprompted review
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
FAKE REFUND
One week ago I received confirmation for a refund for an 2x items I ordered back in July.
A week later, no money has been returned despite multiple, multiple emails and complaints. POLOMANO in my opinion has simply stolen $105.98 USD from me. ($163.86 AUD)
I've allowed 7days for the refund to turn up, still nothing. According to my bank an international transfer should take 72hours at most to show up.
Everyone please be aware this business appears to be a sham. AVOID AT ALL COSTS.
10 November 2023
Reply from Polomano
Hi,
we appreciate your feedback on your experience with our product/service. We apologize for any issues you may have encountered, and we want to ensure your satisfaction. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to address your concerns.
Borderline criminal
I have faithfully ordered and paid (via Instagram) a Jacket almost a year ago. The communication is a disaster (dozens of messages, emails, etc.).
The jacked has never been delivered
and my money has not been refunded. There is nothing to add: it is the most tragic, borderline criminal and disastrous experience i ever had with any brand in my life.
I have asked my Lawyer to contact Instagram to make sure they are aware. And we collect thousands of other customer feedbacks as well to make this company feels the reaction.
Something of this sort is unacceptable at best, Borderline criminal at worst.
Just stay away from this whenever you see an advert and we work on to be pulled down anywhere.
15 December 2022
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Never received oprder
Ordered in July, still haven't received in November.
15 November 2023
Unprompted review
Reply from Polomano
Hi,
we apologize for any issues you may have encountered with our product/service. Our team is dedicated to providing exceptional customer service, and we want to ensure your satisfaction. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Highly Unsatisfactory Services
I ordered a jacket in August and it's now November and the order is still "unfulfilled". Much back and forth with what seems to be an automated customer service bot. Extremely terrible experience and I'm reporting to my bank for fraud. Also Instagram/Meta needs to know to stop running these ads and protect their users from companies like this.
23 August 2023
Unprompted review
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
Not honest
I bought a t-shirts from this company over 2 months ago up i have not get my oder
5 October 2023
Reply from Polomano
Hello,
Thank you for your positive review. We are delighted to hear that you enjoyed our products and services and appreciate your kind words. We take pride in providing a great customer experience and are pleased that we met your expectations. Thank you for your support, and we look forward to serving you again soon.
Terrible.
Terrible.
After 2 months I’m still waiting for my parcel.
All I get is emails with excuses and promised refunds but nothing happens.
Not recommended at all.
Update!
3 weeks has gone and still no parcel. Just empty promises by email. Catastrophy.
12 November 2023
Unprompted review
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
Delivery status don’t show out
2 November 2023
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product and service. We apologize for any inconvenience caused and would like to offer our assistance in resolving any issues you may be having. Our team is dedicated to ensuring our customers are satisfied, and we will be reaching out to you shortly to discuss how we can help. Thank you for giving us the opportunity to address your concerns.
Still no products
Still no products. Still no tracking number. Ordered in July. I'm now letting my credit card company know that you're a scam and have reported you to Facebook where I saw the ads. Shame on you for being one of the people who make this world a worse place for us all to live. You don't know what people are going through.
3 July 2023
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
never received order
3 October 2023
Reply from Polomano
Hi,
we are sorry to hear that your experience with our product/service was not satisfactory. Our team is committed to providing exceptional customer service, and we want to assist you in any way we can. We will be contacting you soon to discuss how we can help. Thank you for your feedback.
I haven’t received my order status…
I haven’t received my order status still waiting for weeks
2 November 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that you had a negative experience with our product and service. Our team is dedicated to ensuring customer satisfaction, and we want to make things right. We will be reaching out to you soon to discuss how we can assist you. Thank you for your feedback.
Ordered items 3 months ago
Ordered items 3 months ago. There is no sign of them Similar to the comments below. They fob you off with feeble excuses. eg Offer discounts on next order eg 15% off. That is nothing special as that offer is advertised on their website. Never again
5 August 2023
Unprompted review
Reply from Polomano
Hi,
thank you for taking the time to provide feedback on your experience with our product/service. We are sorry to hear that it did not meet your expectations. Our team is committed to providing excellent customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
I have yet to receive the items that I…
I have yet to receive the items that I ordered by the ordering expericence itself was good.
1 November 2023
Reply from Polomano
Hello,
We appreciate your positive feedback and thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our products and services and that we met your expectations. We value your business and are committed to providing you with the best possible experience. Thank you for your support.
Ease of browsing products
Ease of browsing products. User friendly. Sufficient information on the products to make informed decision.
2 November 2023
Reply from Polomano
Hello,
Thank you for leaving a positive review. Your kind words are highly appreciated, and we are grateful for your support. We take pride in providing exceptional service and are pleased to hear that we exceeded your expectations. We thank you for your business and look forward to serving you again soon.
I ordered my product 2 months ago and…
I ordered my product 2 months ago and have not heard anything from you guys. I have reached out multiple times to track my order, and have been given run around answers. Do not buy from this company. They will take your money and then ask for a review. Go spend your money on drugs or something
1 September 2023
Reply from Polomano
Hi,
thank you for sharing your feedback with us. We regret that you had a negative experience with our product/service, and we want to make things right. Our team will be contacting you shortly to discuss how we can assist you. Thank you for giving us the opportunity to resolve any issues you may be having.
Polomano is a scam
I placed an order 56 days ago and still not tracking info has been sent. 4 weeks ago I was told I would get a tracking code “soon”. A week later I asked “can you define soon”? They took days to respond to that question and the response was a non-answer. “We’ll work to expedite your shipment!”… that was 10 days ago and now I’m crossing my fingers that I can get a refund since there’s no way they actually have any intention of fulfilling my order.
1 September 2023
Reply from Polomano
Hi,
we appreciate you taking the time to share your feedback with us. We apologize for any negative experience you may have had with our product/service. Our team will be contacting you soon to address any concerns you may have and offer assistance. Thank you for giving us the chance to make it right.
Polomano is a Scam Company
It’s has been almost 4 weeks and my order still has not shipped. I check in each week and Customer service continues tell me it’s being processed with no real info on what’s going on with shipping. I have asked for a refund the last two weeks and despite them still not shipping my items they stated they cannot refund me either. This company is a total scam, would not recommend to anyone.
4 October 2023
Reply from Polomano
Hi,
thank you for your review. We are sorry to hear that your experience with our product/service was not satisfactory. Please know that we take customer satisfaction seriously, and we will be reaching out to you shortly to discuss how we can help. We value your feedback and appreciate the opportunity to make things right.
Ordered a jacket 2 months ago….still…
Ordered a jacket 2 months ago….still haven’t received it. I sent emails inquiring….no response
However, they charged my credit card immediately of course!
3 October 2023
Reply from Polomano
Hi,
thank you for your review. We apologize for any issues you may have experienced with our product/service. Our team is committed to providing exceptional customer service, and we would like to assist you in any way we can. We will be contacting you soon to address your concerns. Thank you for your patience.
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