Polti UK Reviews 

The iron itself is the best iron i have ever had (its a dream to use and takes half the time to do the ironing now) but their customer service is second to none. The iron had a fault at 18 months old, and after two emails, sending copy of receipt and model number, they sent a brand new replacement out to be delivered two days later. No delays or increasing ironing pile. Would not hesitate to buy another iron from them

I did not see the Polti vaporetto before buying online, which was a mistake. It arrived with a dozen dinky-doll attachments, very cute but not very plausible--can you imagine scrubbing baked-on grease off a barbecue (for which one attachment is recommended) with a brush the size of a 50 p piece?
The main thing I wanted it for was carpet, but its power was so feeble as to be practically non-existent. Almost no steam emerged and the carpet was barely moist to the touch and the heat no more than tepid. Yet the water level (de-mineralised water, which they don't tell you in the product description you have to keep buying) kept getting lower and lower.
The instructions said to put your foot on the lever (helpfully marked with a footprint) to release the brush on the mop. Every time I did this, the brush remained in its plastic casing and did not come into contact with the floor.
The "customer service" was even better. A telephone call got a recording telling me that they were too busy, and I should send an e-mail. I did and was told I would get a reply "in due course." Well, la di da! In other words, when they could be bothered to reply. Three days later I get a reply signed only "customer service", nobody's name, that asks me how I am using the machine (well, I am putting it on the floor and pushing it back and forth--is there another way to use a mop?) AND says it will help me IF I send evidence of purchase! I had sent the serial number of the machine when I registered it for the guarantee. So that was good enough for registration, but now they doubt that the machine is lawfully mine? And what if it had been a gift? So it seems that I am guaranteed only lousy service.
How nice for some people here that they were helped by the wonderful Charlotte. How come some people got a great person and I don't even get a person with a name?
Has anyone noticed that the Italian arm of Polti has a trustpilot rating LESS THAN HALF the UK one? Could the Polti people be keen on making a good impression in this country, and so organising people to leave favourable reviews here? The discrepancy is very suspicious.

My Polti vacuum and steam cleaner arrived a few days ago! Superb on my kitchen porcelain tiles. Powerful steamer and vacuum. Made quick work of cleaning my oven too with the steam attachments in hand held mode. I’ve steam cleaned upholstery / visible difference. Best buy.

I recently contacted Polti to advise that my upright vacuum had developed a fault and was not picking up as it should be. Within no time I received a reply from Charlotte, Customer Services Executive, asking for proof of purchase and a photo of damaged part. I forwarded the requested documents and again within a flash Charlotte replied to state she had ordered a new part which would be with me in around 5 days. I was astonished that I had been positively responded to so quickly. No drama, no crisis! Charlotte had dealt with my query in a courteous and efficient manner. Well done Polti and especially well done to Charlotte. What an asset to your company she is.

I have never known a company so constantly available and helpful to its customers to which I am grateful. Thank you to Charlotte for her speedy replies with advise via email. Thank you

Great product and customer support were very helpful and understanding 😊

I have been using my Polti valporetto steam mop since September 2022. It has been great for my needs, I love it. It is easy to use and does a brilliant job. Sadly, last week before my family arrived, it stopped working. I managed one room, disconnected it to take it upstairs but it wouldn't switch on. It had been working perfectly up until then. I did the usual checks, plugged in (yes), switch on at the wall (yes), fuse (fine) so not operator error! I checked to see how long the warranty was, for the steam mop, it is 2 years. I then submitted a claim to Polti. It was straight forward. I contacted them on the 13th May, Charlotte replied, I submitted the evidence of my purchase. I am now the delighted owner of a new steam mop which I received on the 17th May.

Had a problem with my Steam generator iron .Sent an email explaining the problem had an email to tell me how to solve it wasn’t sure it would work but it did .Excellent service and outcome. Highly recommended

I had an issue with my floor mop. The deodorising dispenser was leaking. I contacted the company and within one hour Charlotte had contacted me back and resolved my issue by sending out a new part. Absolutely excellent service.

Thank you

Rob

New Polti vacuum stopped working after 2 months called the Polti UK office spoke to Dan Birch who was extremely helpful and dealt with problem. New part being sent out.

I have been trying to contact customer services for 3 hours. Recorded message states lines open at 9am ...its now 12.15 pm still playing recorded message.

I regret to inform you that the Polti iron I purchased from eBay, which was advertised as "New other" but arrived scratched, dirty, and leaking, has caused significant dissatisfaction. Despite my attempts to resolve the issue with Dan from Polti, he remained indifferent and insisted on returning the product. My request for a replacement and a phone call to discuss a resolution was met with refusal. It is disheartening that a simple replacement could not be provided. I have exhausted all avenues to rectify this situation, and it is concerning that the company's listing was misleading. As a professional, I strongly advise against purchasing Polti products. Without customers, their business will cease to exist.

Friendly,professional and practical help.

I have a Polti Forzaspira stick vacuum and can honestly say that it was one of the best purchases I have made. I struggled with my old upright due to arthritis and asthma so when I bought this it was a dream come true being able to continue doing my own vacuuming without too much of a problem. I have now had it approx 2 years and still love it. It is so easy to clean the filter and also empty it after every use. I think I may soon need a new battery because it now needs charging more often than it did but after 2 years use that isn't something to grumble about. I would certainly buy another one if it ever becomes necessary.

I have a liking for polti steam products and have used them for years. When my very old steamer gave up the ghost I bought a new different model from polti uk. The service and communications from a young lady called Charlotte when I had a small issue was beyond modern day expectations. I could not thank her enough but do know polti uk would not survive without her. So I give a full five star commendation to Charlotte and polti uk. Definitely on my recommendations list.

The service was second to none .Charlotte could not have done more to help me get the part I needed.

My Vaporetto leaked from new. I contacted Customer Relations and Charlotte sent me a new safety cap (arrived in 2 days) hoping that would solve the problem. It didn't so I sent photos & video of the leaks and Dan immediately came back to me offering to replace the machine which arrived in 3 days. Excellent, efficient service!

My complaint was handled by Dan in an efficient and customer minded way.
A replacement was sent out promptly.

Great customer service ! I am a very happy customer and cannot rate Polti UK high enough

Perfect. First class help from Charlotte. A credit to you.

Polti’s superb customer care was like a breath of fresh air. Olivia was excellent - efficient, empathetic, and a pleasure to liaise with on each occasion.
Yes, Polti products are great, plus I am delighted to find that they also value their customers. Not customer service per se, more a demonstrated care for the individual customer.
Certainly. Olivia demonstrated this. And I like that!