Polti UK Reviews 

We have a Polti Forzaspira Slim SR110, we have been reasonably happy with the product, but trying to get a replacement LED motorised brush head is a nightmare, there is obviously a design fault with this item, no one has this in stock, item code M0006803, this is the third head we have ordered in 4 years, I have tried several times to contact the UK service, but still no call back, it states the office is open 9-5 mon-Fri, called numerous times again this morning, only voicemail. I don't think we have much choice but to dump the Polti we have, and buy a brand name such as VAX, very disappointed. The problem is the hose within the brush head splits, eliminating any suction, this would be a very low cost part to replace, but instead you have to purchase a complete head which is ridiculous, no one has stock.. Polti needs to get there act together..

My Polti forzaspira 110 Slim Blue is not quite 4 years old. It's a second cleaner so it's not been abused. The battery has lasted well but I've since found replacements cost about £90. Using the cleaner yesterday the main clip snapped on the bin, stopping the cleaner from working as its come apart. Holding it together now with duct tape isn't a good look but it will do till it gives up altogether. Replacement bins are available on ebay but at £30 it's not worth it. I can't expect an item to live forever but I don't consider 3 years that durable. Disappointed, as from a performance perspective it does clean really well (especially car seats) but it seems it's built to just become more landfill. ***Update*** thanks for your reply. As mentioned in my email ebay sell bins for £30.00. ESpares are selling the battery for £90 and as for a battery being £70 from Polti that's still expensive. The sum of the replacement parts would be more than I can get a new (basic) cleaner for (circa £50).

Bought the steam cleaner all looked good. Only on its 2nd use no steam. Been offered a refund last month and told to recycle it. They told me the refund is put in place . Pay pal have assured me it’s not in place even though they confirmed it was. Emailed this company and tv Chanel. Left running round in circles. Called pay pal twice thankfully they have now told me to take it to Action Fraud.

The floorhead on my Polti forzaspira 110 slim green failed 3 months ago,I have phoned several times and been told by a very pleasant lady that there were no stocks of this item available,I have obviously not been able to use the vacuum since then,I have tried other spares companies and they also have no stocks of this item,when will it be available???or is it a rouse to get me to buy a new vacuum!A very annoyed Polti customer!

After contacting Polti UK about a problem with my new smart 100b steamer, they decided to replace it. Really quick decision and no fuss. Absolutely fabulous customer service from Daniel and we love our new steam cleaner. Just what we’d hoped for.

My clients bought a vaporetti to use for their floors..which continues to get caught on the flooring and now is damaged on the bottom of the cleaner to the point that all the purple plastic is cracked and broken and breaking off in bits..can't say I'm that impressed really..sorry

My Polti iron unfortunately stopped working. I called Polti bracing myself for the usual obstacles you get in these instances. However, I was very pleasantly surprised that not only was the phone answered promptly (without the usual press 1 for this 2 for that, etc and assurances that my call is important), but Charlotte couldn't have been more helpful. The upshot being that within 48 hours of my call, I had a relplacement machine. If only all companies were this helpful and efficient.

A1 customer service regarding Polti xt120c .Olivia was fantastic and problem was completely solved within 24hours would highly recommend. You only find out how good a company is when something goes wrong.

I have a forzaspring vacuum that has stopped working filled in the online form no response tried to phone 4 times ansaphone every time left message still no reply what is going on???

Customer service is a joke, products are ordered, and delivered without any tracking information, and no one in to accept delivery, on trying to contact Polti via their phone number, no one is ever available to take a call, beware, products might be ok, customer service is a disgrace

I did read a few reviews before deciding on having one of theses more light weight steamers .and two did warn people about the handle where water dripped and the steam steamer came through the crack.and burns Ur hand .but I thought surly this can't be a fault and polti have not looked in to this .but I was wrong once you AV registered Ur steamer then if there's a problem u AV to find a polti shop and take it there .which isn't right as it's under one years warranty.has I read this is happening to customers who have bought this all I can say is polti. get this sorted it's just not good enough ..I've photos of the leaking of hot water on the handle if they would like to get in touch with me .but I doubt it .it's a shame because other wise this go steamer is brilliant and is worth it .polti AV got in touch with me today in fact I was very surprised 😯 I emailed pictures and my details serial number that sort of thing .and with in a few hours got back to me stating that a new hose would be delivered to me as has possible .so thank you Charlotte I'm very impressed polti have such a good name .that's why I was so shocked 😲 about the quality of this particular steamer fingers crossed because it is a super little steamer v t go it has a strap so u can carry it has you steam great for cleaning my kitchen

l bought Polti cordless just over two years ago. DO NOT BUY, ive had no end of issues, within my warantee, been sent back twice and third time, they say its my battery, i need a new battery at £69, so if your happy to keep paying for new parts every year, go ahead and buy.
First issue was my filter, even though i cleaned my hoover every week, cost £39.
Second time , they couldnt find anything wrong but gave me a new motor.
Now its not under any Warantee, two years of having issues, its now my Batttery, at another £69.
Where does it stop ( NOT) , clearly didnt pay again
DO NOT BUY

Worst vacuum ever. Doesnt pick up. Roll bar stopped working couple of months ago. Rang customer service and they sent me the new part so no problem with customer service. Had for just over 12mths now so it's out of warranty and now doesnt pick up and charge only last about 15mins at best. It is so light and flimsy, it is like a kids vacuum. Wont buy one again. Will go back to my original vacuum brand. Only chose this one as it seemed a good offer at the time. Wish I hadn't bothered

Daniel was 1st class at Polti and kept me updated on the progress of my order and sent me the tracking info when posted.A1 for Daniel at Polti and a brilliant customer service

Great customer service when my vacuum cleaner developed a fault. Sent a replacement part very quickly and now it’s working perfectly.

I ordered a Polti steam iron from Polti on EBay the service I got was second to non, the customer service lady called Charlotte was fantastic with me, Charlotte talked me through a lot about the iron I would certainly recommend anyone to buy from Polti.

Excellent Customer Service post sales. I was super-impressed. Dan, Customer Service Team Leader responded to my email query within less than 5 minutes and the issue was resolved promptly in under an hour. Hugely appreciated and based on this experience, highly recommend.

I can't praise Dan enough for the professional way he dealt with our problem. He arranged for a new iron to be delivered quickly and arranged for our faulty iron to be collected. Many thanks

Excellent customer service, a rare thing these days. Our Polti steamer was replaced under warranty, no fuss, just done and the replacement arrived in 5 gays.

Well done Polti.

I had a problem with a Polti vacuum cleaner that wasn't working properly and the customer service were incredibly helpful. I contacted them by phone originally and then via email and they arranged for me to send the cleaner back. They sorted everything out with respect to the collection, fixing the problem and then sending it back to me. This level of service is so unusual these days and left me with a very good impression of the company.