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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made and often easier to fit than alternatives, significantly improving vehicle handling and ride comfort. The service is frequently highlighted as excellent, with many appreciating the helpful staff and efficient ordering process. Reviewers also commend the fast delivery service, with many orders arriving quickly and well-packaged. The website is generally found to be user-friendly, making it easy to find and order the correct parts. However, some people were dissatisfied with the delivery communication, mentioning a lack of tracking information or unexpected issues with international shipping and associated costs.

What people talk about most

Product

Consumers find the product to be of high quality and effective. Many reviewers praise the products for their... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and swift... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the simple ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with there sales team who were extremely informative and very helpful. My jaguar xf bushes arrived next day. Since fitted they have totally transformed the handling of the car were cheaper than... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - my enquiry email was replied to swiftly by Greg who confirmed the bushes would fit. I found the installation videos very useful and the delivery time was fast too. Will definite... See more

Company replied

Rated 5 out of 5 stars

Easy to order, web site a little confusing as to amount you are ordering, best thing about these is you dont need a special tool to insert them they just push in with a little tap with a rubber hamm... See more

Company replied

Rated 5 out of 5 stars

I phoned to check stock and ask a couple of question and the guy at the other end of the phone was amazing, sorry I have forgotten his name. The service from start to finish was absolutely spot on.

Company replied


Company details

  1. #14 of 31 best companies in Car Parts Manufacturer
  2. #76 of 122 best companies in Manufacturer

Written by the company

British Made for over 40 years, Polybush Polyurethane suspension bushings, last 4-5 times longer than rubber alternatives. Polyurethane doesn't have to be just for race cars, our best-selling bushes are for the humble Ford Fiesta! Increase ride quality, reduce tyre wear and MOT costs with Polybush.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great choice

Arrived quickly, well packaged, good fitting instructions. Working well.

9 June 2025
Polybush logo

Reply from Polybush

Amazing, thank you very much.

Rated 5 out of 5 stars

Fantastic

Fantastic service and the product is far superior than I expected. Thankyou

3 June 2025
Polybush logo

Reply from Polybush

We're happy you're happy!

Rated 5 out of 5 stars

Banana arm bushes for jag xf

I ordered a set of bushes for the lower front (banana) arms on my Jaguar XF. Very straightforward to fit. Could feel the difference immediately compared to the worn OEM bushes. Steering is tighter but no increase in noise or vibration at all. Very happy.

28 April 2025
Polybush logo

Reply from Polybush

BRILLIANT review. This is exactly what we want to hear!

Thanks John.

Rated 5 out of 5 stars

A great company !

A great company, having watched a video by LR Parts, I realised Polybush were based on North Wales and only a 10 min drive from me. I found Ellis to be really helpful, offering really helpful advice. They now do a click and collect service, which I find very useful. I will be back for more bushes.

28 April 2025
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Reply from Polybush

Wow what a great review, we'll be sure to let him know!

Rated 5 out of 5 stars

Arrived quickly and all was good.

Arrived quickly and all was good.
I think a drawing of bush washer tube fitting and which way round would be handy for some kits.otherwise you can not go wrong.to add having contacted seller diagram and instructions will now be sent with bushes or access to fitting orientation of bush kit will be accessible to buyer.

11 March 2025
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Reply from Polybush

Thanks for the feedback; we're glad you're happy!

I have passed this information on to our design department, who are looking to create some fitting instructions for this part. **UPDATE 10/04/25** We've now created these fitting instructions and uploaded them to both the product & vehicle page.

Thanks again.

Rated 5 out of 5 stars

Alfa 916 rear kit

Nice kit, clearly marked parts and good fit. Rear suspension rebuild is going to look awesome. Only wish you did the inner wish bone bushes too.

17 March 2025
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Reply from Polybush

Great! We're glad you like it.
We always try wherever possible to make it as easy as possible for our customers.

If you'd like, email us a nice picture of your car, and we'll put it on the website.

Rated 1 out of 5 stars

Front poly bushes move about

Front bushes move about on the arms and it has knackered 2 tyres at about £250 each and they are supposed to help keep the tyres good under 4 months old so now I have to put new arms on and pokybush don't care as they said its because it may not be original arms

8 January 2025
Unprompted review
Polybush logo

Reply from Polybush

Hi Aaron.
We’re disappointed to see this review, especially as we've tried to understand and resolve the issue with you and have received little to no cooperation in return.

To be absolutely clear: our bushes are manufactured to fit OEM suspension arms. They are engineered to tight tolerances and extensively tested in original Ford arms, where there is no movement whatsoever. If you're using aftermarket arms — these can have difference sizing and tolerancing, therefore we cannot guarantee fitment or performance, and that has been clearly communicated.

We’ve asked for markings, measurements or any evidence to verify what arms you’re using, so that we may better understand the problem and attempt to resolve. However, you’ve either avoided the questions or not responded at all. Without that information, we cannot investigate the problem properly, let alone take responsibility for it.

We’re still willing to help — but we need accurate information to do so. We care about getting this right, but we can’t do that if you won’t work with us.

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