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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting they are well-made and often easier to fit than alternatives, significantly improving vehicle handling and ride comfort. The service is frequently highlighted as excellent, with many appreciating the helpful staff and efficient ordering process. Reviewers also commend the fast delivery service, with many orders arriving quickly and well-packaged. The website is generally found to be user-friendly, making it easy to find and order the correct parts. However, some people were dissatisfied with the delivery communication, mentioning a lack of tracking information or unexpected issues with international shipping and associated costs.

What people talk about most

Product

Consumers find the product to be of high quality and effective. Many reviewers praise the products for their... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and swift... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast delivery... See more

Order

Customers had positive experiences with order. Many reviewers praised the simple ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with there sales team who were extremely informative and very helpful. My jaguar xf bushes arrived next day. Since fitted they have totally transformed the handling of the car were cheaper than... See more

Company replied

Rated 5 out of 5 stars

Fantastic service - my enquiry email was replied to swiftly by Greg who confirmed the bushes would fit. I found the installation videos very useful and the delivery time was fast too. Will definite... See more

Company replied

Rated 5 out of 5 stars

Easy to order, web site a little confusing as to amount you are ordering, best thing about these is you dont need a special tool to insert them they just push in with a little tap with a rubber hamm... See more

Company replied

Rated 5 out of 5 stars

I phoned to check stock and ask a couple of question and the guy at the other end of the phone was amazing, sorry I have forgotten his name. The service from start to finish was absolutely spot on.

Company replied


Company details

  1. #14 of 31 best companies in Car Parts Manufacturer
  2. #76 of 122 best companies in Manufacturer

Written by the company

British Made for over 40 years, Polybush Polyurethane suspension bushings, last 4-5 times longer than rubber alternatives. Polyurethane doesn't have to be just for race cars, our best-selling bushes are for the humble Ford Fiesta! Increase ride quality, reduce tyre wear and MOT costs with Polybush.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

very prompt service

i went on the website found the items i wanted done the order by 11.30am and it arrived by 13.30 the next day awesome service ! i will be using again definitely !!

10 March 2025
Polybush logo

Reply from Polybush

Thanks for your review. We're happy it was a smooth service.

Rated 5 out of 5 stars

all good

all good, fits well. handling is far better.

17 February 2025
Polybush logo

Reply from Polybush

Brilliant, thank you!

Rated 5 out of 5 stars

Much better than OEM

Much easier to fit than OEM bushes, handling feels better in general but especially on the motorway, and my daily now feels more stable when towing. Only drawback is they are a bit squeaky, only at slower speeds, mainly over speed bumps or on rough ground.

10 February 2025
Polybush logo

Reply from Polybush

Thanks for your review.
If the squeaking doesn't go away over time (due to containment when installing) please give us a call & we can run through a solution specific to your needs.

Rated 4 out of 5 stars

Ordering parts

The chat line was very useful when ordering parts for a classic car. Shame not all the parts were available.

3 February 2025
Polybush logo

Reply from Polybush

Thank you for the review.

Rated 3 out of 5 stars

I got the new bushes quickly but the…

I got the new bushes quickly but the real problem was that the bushes I fitted about two years ago had worn out and failed the MOT after less than 6000 miles!! Hardly what polybush claims in the advertisement.

13 January 2025
Polybush logo

Reply from Polybush

Hi John, We'll email you directly to resolve your problem.

Rated 4 out of 5 stars

Great ride, hard install

The bushes have resulted in a great ride, firmer than OEM but still keeping the comfort.
Only complaint is the main bushes are just a bit oversized meaning they’re a nightmare to put in. The arms need heating rather than loads of washing liquids and a push as suggested. The garages have commented this has been the case with all the sets received recently

8 January 2025
Polybush logo

Reply from Polybush

Hi Mike, some of the bushes are oversized as they have a bonded tube. These bushes are designed to be pressed in (you can use a vice). We do this so that the material twists as the arm moves rather than the tube twisting in the material.

This gives you a longer service life and reduces excess squeaking etc.

We do not advise heating as this could well burn the bushing, leading to increased bushing wear & alignment changes.

Rated 5 out of 5 stars

Great Company

Staff really helpful when trying to find the correct item. And facilitating me collecting the items rather than posting. Bought for numerous vehicles of mine. And will continue to.

4 December 2024
Polybush logo

Reply from Polybush

Thank you Robert!

Rated 5 out of 5 stars

The product arrived quickly and most…

The product arrived quickly and most importantly fixed my issue. The rattle from the rear springs has disappeared. I am so happy as it was very annoying.

7 November 2024
Polybush logo

Reply from Polybush

Brilliant! Thanks for the review.

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