Polychannel Reviews 

78
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

All my dealings were with Gillian who was superb. It was critical my delivery arrived on time and Gillian personally kept track of my order and me informed. Arrived right on time. Prices competitiv... See more

Rated 5 out of 5 stars

Ordered just one channel and an end stop, placed the order then realised I needed two end stops, I phoned the company who rang me back and send they would ammend the order and they sent an link for me... See more

Rated 5 out of 5 stars

Gail Cosgrave was absolutely brilliant ! It was great to deal with someone who really wanted to help with choosing the correct product to do the job right the way through to ordering online and c... See more

Rated 5 out of 5 stars

The service from Polychannel was excellent. I initially rang with a query and spoke to Gillian. from there on in Gillian was brilliant. I requested an early delivery which Gillian requested from the c... See more

Company details

  1. Building materials market
  2. also in
  3. DIY Store
  4. Home improvement shop

Written by the company

No1 Online supplier of Channel Drainage in the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

78 reviews

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No recent history of asking for reviews

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4.8

All reviews

(78)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. We realised a couple of days after placing our order that we had under ordered and called to amend this. Unfortunately the order had already shipped but Gillian was extremely helpful in ensuring the additional items were processed as a priority and we received them less than 24 hours later. We have no hesitation in recommending this company.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Gillian responded quickly to my email when only 1 of 2 parcels had been delivered. She tracked the 2nd parcel down and kept me informed. Fabulous customer service, hopefully the product is as good!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Couldn’t find what I needed on the website so gave them a call. Gillian was amazing and had me sorted in five minutes.
Kit arrived within 48 hours and job fixed with no fuss.
Service excellent - very pleased.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service only rang…

Absolutely fantastic service only rang yesterday and got them delivered before 12 today. Gillian was brilliant she even rang today to make sure everything had arrived. 100% I would recommend this company.
Thanks for a great service.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

thankyou

Gillian was extremely helpful and enable us to get what we wanted within the tight timeframes that we required. Having now received the product it was exactly what we required.
Thankyou to Polychannel and especially Gillian.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

10 out of 10

My experience was absolutely 10 out of 10. Around 20 minutes after placing the order, Gillian called me to confirm all items were correct, advise on additional items that were needed for installation and also to give me preliminary delivery advice. Next day I got a second call to tell me order had been picked up and gave me the delivery time window and to ensure someone was going to be in. Order arrived well packaged as advertised at a great price. It is very refreshing to have direct contact and such excellent telephone support. Thanks to Gillian at Polychannel!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Awesome service

Awesome service. Very helpful when I forgot to put the end plates in the original order. Got them in the same order and delivered next day. Great quality product too.

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery and service great

Quick delivery and service great. I needed to know a bit more details of timing of the delivery as I was going to a funeral. The Lady I spoke to on the phone said she would find monitor the delivery company updates for a time slot and get back to me which she did. Most people that say they will do this, you never hear from them again so was very pleased with the customer service. Thank you Gillian the telephone service representative.

5 August 2024
Unprompted review

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