Product now discolored , washing off in patch’s.Some areas good. Bird droppings washing of easily but generally poor visually Product has deteriorated in appearance to patchy off white and grey, comp... See more
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Great products and super fast delivery. We used Cretex Rapid and found it perfect for the repair we needed. Thanks
Company replied
We were looking for quotes for the refurbishment of our workshop floor. Polycote stood out straight away as their communication was excellent and their sales rep who visited our site was extremely kno... See more
Company replied
I bought their rust killer to prevent further deterioration of metal work surrounding an above ground swimming pool. The 1litre size was quite adequate and did the job as described. I'm hoping the pol... See more
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Company details
Written by the company
Polycote UK LLP was established in 1991 from the belief that quality maintenance products and services should be available to all at competitive prices. Our extensive industry experience has lead to the development of a range of technically advanced products to meet our ideal of “Maintenance Made Easy”. Our commitment to, and achievement of this principle has built Polycote into a financially stable, profitable, growing company that is the choice for thousands of individuals and companies. We supply an entire range of specialist building maintenance products, many of which are totally unique. Our practical knowledge of the building maintenance market has enabled us to engineer a range of products designed to make maintenance easier for you. Polycote UK LLP is a dedicated, active and supportive company that raises the bar in resin flooring installation. We have multiple approved installation teams that cover the whole of the United Kingdom for almost every type of installation. With full technical back-up on all products, you can rest assured that we will do everything we can before, during and after your installation to ensure everything runs smoothly, with as little downtime and aggravation as possible, and in the most competitive way.
Contact info
Centre Point, Wolseley Road, Woburn Road Industrial Estate Kempston, MK42 7EF, Bedford, United Kingdom
- 0800 9800852
- uksales@polycote.com
- polycote.com
4.5
Excellent
254 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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A COMPANY THAT WANTS THE BUSINESS
A COMPANY THAT WANTS THE BUSINESS
PROMT ORDERING AND DELIVERY
DONT GO PAST THIS BUSINESS - 1ST CLASS OUTFIT
9 December 2024
Reply from Polycote
Thank you for your glowing review!
We’re thrilled to hear that you found our service prompt and delivery efficient. Your kind words mean a lot to us, and we’re delighted to know you see us as a first-class outfit.
We truly value your business and look forward to serving you again in the future!
Best regards,
The Polycote Team
Reply from Polycote
Thank you for your great feedback!
We’re so pleased to hear you appreciated our quick delivery and customer service. Providing a smooth and reliable experience is always our top priority.
We look forward to assisting you again soon!
Best regards,
The Polycote Team
Bought it to use on a sandstone wall
Bought it to use on a sandstone wall. We are very pleased with the coverage and the ease of using. Fab firm to deal with, excellent service.
14 December 2024
Unprompted review
Reply from Polycote
Thank you for your wonderful review!
We’re delighted to hear that our product worked so well on your sandstone wall and that you were pleased with the coverage and ease of use. Your kind words about our service mean a lot to us, and we’re thrilled you found us fab to deal with!
We’re here whenever you need us and look forward to helping you with your next project.
Best regards,
The Polycote Team
eriks
was very fast dispatch even with the courrier messing the order up they where fast to correct it and dispatch the missing item the next day
13 December 2024
Unprompted review
Reply from Polycote
Thank you for your feedback!
We’re so glad we could resolve the issue quickly and ensure you received everything you needed. While courier issues can sometimes arise, we always aim to make things right as swiftly as possible.
Your understanding and kind words mean a lot to us, and we look forward to serving you again in the future!
Best regards,
The Polycote Team
Very poor customer service and job…
Very poor customer service and job given to them November 2023 job completed August 2024 and few weeks later job they done on my large balcony but there is a lots of long cracks on the floor I asked them to come to check it they won’t even bother to send anyone 😡Please check google reviews you can see all the pictures about disgusting job completed by Polycote company 😤They saying they contacted me to sort this out but lying again they wouldn’t even bother to reply my email 🤔 Also they saying their builder visited the property and agreed to repair the area is damaged another lie he visited my property on 6th of December 2024 I wasn’t there when I called him to discuss about what is going to happen he didn’t answer my call then I received text messages””””” Give me 10 min and I will call”””””” it’s been week since no call or reply to my messages 😡
5 July 2024
Unprompted review
Reply from Polycote
Hello Ibrahim,
We’re genuinely unsure why you’ve left a third 1-star review, especially as we’ve been in continuous communication and are actively resolving the issue. As discussed, our approved installer visited your site last week, explained the situation, and agreed to repair the small area that has failed.
We have made every effort to handle this matter professionally and promptly. If there’s anything more you feel we should do, please let us know directly so we can address it.
Kind regards,
The Polycote Team
Reply from Polycote
Thank you for your fantastic feedback! We're thrilled to hear that you found our service efficient and our product easy to use. Your satisfaction means the world to us, and we look forward to supporting you on future projects. If there’s anything else we can help with, don’t hesitate to reach out!
Reply from Polycote
Thank you for your fantastic feedback! We're thrilled to hear you had such a positive experience with our customer service from start to finish. Your satisfaction means everything to us, and we look forward to assisting you again in the future.
Customer service was an Appalling !!!!!!!
I bought products from this company November 2023 and their own “specialist” to compete the job took 9 months then the job completed July 2024 when I visit my property September 2024 all I could see lots of thin and long cracks like 60cm long most of them call the company asked them to send someone to check it they said nothing to worry about it’s normal month later most of them paint start to bubble up and water leaking inside the property I called to company to resolve this problem they told me to remove my reviews before they can discuss about the problem but I refuse to remove the reviews till this sort it out looks like it we will sort this out in the court !!!!!!! I wish I can upload the pictures here but no option to upload photos here but any one interested to have product from this company please check all the pictures I uploaded on Polycote google page reviews I recently uploaded over 40 pictures which people can see it before involving with this company!!!!!
3 July 2024
Unprompted review
Reply from Polycote
Thank you for your feedback and providing your full details allowing us to respond more accurately and give a representation of what has been discussed and agreed. We are sorry to hear about your dissatisfaction with the service you received and appreciate the opportunity to clarify the situation.
We understand your concerns regarding the issues you reported and want to assure you that we have been in communication with you throughout the process. As we explained previously, we did not make a site visit because the detailed photos you provided gave us sufficient information to assess the situation remotely.
The approved installer is still happy to visit your property to carry out any necessary repairs as we previously agreed. Our request for you to remove the reviews was not an attempt to avoid resolving the problem but to ensure that any public feedback reflects an accurate account of the situation. Your Google review included personal images, and we felt it was important to address the matter constructively without the distraction of ongoing reviews.
We believe in resolving issues fairly and collaboratively. Using multiple names to post similar reviews across different platforms makes it challenging for us to address your concerns effectively.
We hope you will continue to work with us to resolve this matter so we can achieve a satisfactory outcome for you.
Five stars for the Haribo!!!
Forget the waterproofer - five stars for the Haribo Giant Strawberries alone!!!
Good efficient service - very good communication (I had an e mail from the sales department to say they had done their best to get it despatched same day but that unfortunately the courier had been and gone when I ordered) Arrived on time, well packed and with aforementioned sweeties as a bonus. I can't vouch for the waterproofer as I only sprayed it onto the stonework on Friday, but fingers crossed it is as good as other reviews say it is.
11 November 2024
Reply from Polycote
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the Haribo Giant Strawberries – we’ll definitely pass on your sweet feedback to the team! 😊 We're also glad to know that you had a positive experience with our communication and delivery. While we hope the waterproofer lives up to expectations, it’s great to know everything else arrived to your satisfaction. If you need any assistance or have further questions about the product, feel free to reach out. Thanks again for your support, and enjoy those treats! 🍓
Packaging & Delivery was very good.
Packaging & Delivery was very good.
However, the advisors/robot kept leaving their desks, so questions were not answered fully. It took them a long time to answer.
8 November 2024
Reply from Polycote
Thank you for sharing your feedback. We’re glad to hear that you were satisfied with our packaging and delivery service. We sincerely apologise for the delays in getting your questions answered. Our team strives to provide timely and thorough support, and we understand how frustrating it can be when responses take longer than expected. We'll take your comments onboard to ensure we improve our response times and customer service going forward. If you have any further questions or concerns, please don’t hesitate to reach out directly—we’re here to help!
Reply from Polycote
Thank you so much for your fantastic review! We're thrilled to hear that you're pleased with our products and service. Your recommendation means a lot to us, and we're here anytime you need assistance. Looking forward to working with you again!
excellant advice
Having had many trades men come in to repair industrial guttering leak. Each time the leak got worse.
Polycote was recommended by another sealant supplier. Polycote recommend wetterflex. We have now applied it in the wet weather and for the first time in years we have a dry factory floor
24 October 2024
Unprompted review
Reply from Polycote
Thank you so much for sharing your experience! We’re thrilled to hear that Wetterflex solved the persistent leak issues after so many attempts with other solutions. Knowing that your factory floor is finally dry and protected, even with application in wet weather, is exactly the result we strive for. Thanks again for choosing Polycote and for taking the time to leave such a positive review – it means a lot to us!
Always Great and Fast Service
Always Great and Fast Service, All products we have bought over the years from patch kits to floor paints internally and Externally have proved excellent, long lasting products. Very impressed with the non slip ramp paint. Would not hesitate to recommend
18 October 2024
Unprompted review
Reply from Polycote
Thank you so much for your 5-star review! We’re thrilled to hear that our products, from patch kits to floor paints, have consistently met your expectations over the years. It's fantastic that you're impressed with the non-slip ramp paint as well! Your satisfaction and recommendation mean the world to us, and we look forward to continuing to provide you with excellent service and long-lasting products.
If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
Excellent Service
Very helpful and knowledgeable staff. Always very friendly and willing to help with my orders and queries.
26 September 2024
Unprompted review
Reply from Polycote
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our team has been helpful and friendly with your orders and queries. Providing knowledgeable and attentive service is what we strive for, and it's great to know that we've met your expectations. If you need anything in the future, don’t hesitate to reach out—we're always here to help!
What a great service from polycote
What a great service from polycote. Easy advice and guidance from their website enabling me to make the right choice to seal a flat roof on our nursery building. The product was easy to apply after making sure it was well stirred.
I’ll be back for more as there is another roof that needs attention.
8 October 2024
Unprompted review
Reply from Polycote
Thank you so much for your 5-star review! We're thrilled to hear that our website provided helpful advice and guidance for sealing your nursery's flat roof. It’s great to know that the product was easy to apply and met your expectations. We appreciate your trust in Polycote and look forward to helping you with your next roof project. If you ever need any further assistance, feel free to reach out—we're always here to help!
Cretex EP mortar used to level a 3 sq…
Cretex EP mortar used to level a 3 sq metre depression in a balcony.
I have got the balcony level with the Cretex EP but haven’t yet coated it with the Aquadec. With the change in weather pattern it might be while before I can coat it. However the Cretex EP has done a great job. It was harder to spread and level than I expected. I am used to plastering but this was a different game altogether. In the end I spread the EP Mortar with a 7inch trowel and that worked well, and I was able to feather the mortar off at the edges. The EP mortar had good adhesion so I am not expecting any problems with it lifting around the edges.
It would have been impossible to get a good smooth finish without the solvent so I am pleased that I added that to my order. I am not able to say any more than that at this stage as I am not yet able to finish the job with the Aquadec because of bad weather.
When I deciding how best to tackle this job I contacted Polycote and was very impressed with the quality of the advice given.
22 September 2024
Unprompted review
Reply from Polycote
Thank you for your detailed review! We’re glad to hear that the Cretex EP Mortar worked well for leveling your balcony, even though it was a bit more challenging to spread than expected. It’s great to know that the solvent addition helped achieve a smooth finish, and we appreciate your feedback on that aspect. We’re also pleased that our team’s advice was helpful in guiding you through the project.
We understand how weather can impact the next steps, but we’re confident that once you finish with Aquadec, you’ll have a solid, long-lasting result. We look forward to hearing your thoughts once the job is complete! If you need any further assistance, don't hesitate to reach out.
Not Recommended
Appreciate it that they accepted the job according to my dates but recommend installer (Penthouse Flooring) let me down very badly. Flooring was not done professionally and still waiting for installer to do coving and fix the flooring.
11 April 2024
Unprompted review
Superb product & service
Superb product & service, the floor repair resin is exactly what our client needs for their industrial environment ,
29 August 2024
Unprompted review
Reply from Polycote
Thank you so much for the fantastic review! We're thrilled to hear that our floor repair resin was the perfect solution for your client's industrial environment. It's great to know that both the product and service met your expectations. If you ever need any assistance in the future, we're here to help!
Very Helpful & Great Product.
My customer was looking to revive an old tarmac driveway, as usual great advice was givenover the phone on the product needed. The drive coat product was great to use and in my opinion its more than just a paint, its a coating. Drive look brand new and customer is happy!!
4 September 2024
Unprompted review
Reply from Polycote
Thank you so much for the fantastic 5-star review! We're thrilled to hear that the advice and Drive Coat product helped you achieve such impressive results, and even more excited that your customer is happy with their revitalised driveway. We always aim to go beyond expectations, so it’s great to hear you felt the product was more than just a paint, but a true coating!
If you have any before and after photos of the project, we'd love to see them! It’s always amazing to witness the transformations our products help create. Thanks again for your support, and we look forward to assisting you on future projects!
Placing an order online is easy
Placing an order online is easy and with the confirmation and updates arriving so efficiently this is a very quick and seamless process. Delivery from my experience is usually within 24hrs it can even be sameday and you do receive delivery confirmation which is very handy. A great company to purchase from.
28 August 2024
Unprompted review
Reply from Polycote
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found the online ordering process smooth and efficient, and that our quick delivery met your expectations. We always strive to make things as seamless as possible for our customers, so it’s wonderful to know we’re hitting the mark!
If you have any before and after photos of your project, we'd love to see them! Many of our customers find it helpful and inspiring to see the transformations, and it’s always great to share. Thanks again for your kind words and continued support!
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