PolygonCloud.net 

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See what reviewers are saying

Rated 5 out of 5 stars

Great servers, no down time or anything but the support is just.. well it doesn't exist almost. If you need a complex task done such as installing a dock container, good luck you're quite literally... See more

Company replied

Rated 5 out of 5 stars

Excellent host! I tested a VPS offer, and everything is impeccable. Support is responsive, whether by ticket or on Discord, and rates are very competitive. Server quality is top-notch, with exempla... See more

Rated 5 out of 5 stars

I've been hosting my server on PolygenCloud for about 3 months now, and it's been a great experience. I've rarely encountered any problems, support is fast, and everything runs smoothly. I highly reco... See more

Rated 1 out of 5 stars

I'm leaving this host with an honest review. The uptime is misrepresented, with outages occurring more than four times a month. When I checked the panel during these outages, it was painfully slow, bu... See more

Company details

  1. Cloud Computing Service
  2. Cloud storage service
  3. Gaming services
  4. Web hosting company

Written by the company

What is PolygonCloud ? PolygonCloud was founded in 2023 as the result of a merger between two hosting companies. We provide game servers as well as Linux and Windows VPS. Still have questions? Contact our 24/7 support service here, and we'll be happy to help.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unreliable, No Warnings, Not on time.

When i became a Customer, everything worked for a Week, after that, constant issues with either Uptime or straight up issues, that were not fixable without support.

Many times, servers were misconfigured which makes it really frustrating when you have to wait multiple days to get a Support answer. Servers were touched without any warnings at all which made them stop working.

But the worst for the end: Letting people Pay for January, not answer Support ticktes which renders the Server pretty much useless for the month and then Announcing to shut down. Practically Scammed a whole month worth of money.

Also, giving people only a few days to back up their data. Things like this should be announced at least a month in Advance.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately price talks to the quality

I'm leaving this host with an honest review. The uptime is misrepresented, with outages occurring more than four times a month. When I checked the panel during these outages, it was painfully slow, but after a few minutes, everything seemed to come back online as if nothing had happened. However, one of these outages corrupted my data, and when I reached out to support, I was told I'd need to pay extra for automatic backups. They don't maintain backups of their machines, which shows a lack of care for their customers. Their claimed 99.98% Uptime Guarantee is simply not accurate. On top of that, the Discord server is mostly inactive and offers little to no help.

26 January 2025
Unprompted review
Rated 5 out of 5 stars

I've been hosting my server on…

I've been hosting my server on PolygenCloud for about 3 months now, and it's been a great experience. I've rarely encountered any problems, support is fast, and everything runs smoothly. I highly recommend PolygonCloud!

9 October 2024
Unprompted review
Rated 4 out of 5 stars

PolygonCloud Experience

My experience with PolygonCloud has been quite a journey. As a returning customer who has purchased multiple servers over time, I have finally decided to stick with one server long-term for my backend infrastructure. I experienced a brief downtime during their network migration, but everything returned to normal fairly quickly but still suffered to certain amount from the downtime.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent host

Excellent host! I tested a VPS offer, and everything is impeccable. Support is responsive, whether by ticket or on Discord, and rates are very competitive. Server quality is top-notch, with exemplary uptime.
The interfaces are clear and easy to learn, and delivery takes less than 5 minutes.
Keep up the good work!
I really recommend it!

5 November 2024
Unprompted review
Rated 5 out of 5 stars

The machine I currently have is fast

The machine I currently have is fast, powerful and the connection is really too good. Very good uptime of the services offered, which is really very interesting, and I find the site really nice. I really recommend it!

1 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

After intruding my server and deleting ssh keys and sniffed through my server (ILLEGAL BTW!) I made a ticket within business hours. The next day i wrote on their discord about it. They promtly deleted my Customer account and all server data without notice. They didn't even refund the full amount.

2 November 2024
Unprompted review
PolygonCloud.net logo

Reply from PolygonCloud.net

Hello, Alexander R
We're sorry your experience didn't live up to your expectations.

The service was not to your liking and you requested a cancellation, which was made. On the refund you are not reimbursed for the transaction costs, which is stipulated in the conditions of sale.

We can always help you by contacting us at the following e-mail address: contact@polygoncloud.net

Best regards,
The PolygonCloud.net team

Rated 1 out of 5 stars

Stay Away, cheap trash

no support available. Contacted via ticket, email and discord, no response for days. the price is cheap, but nothing else is working. Stay a mile away! cheap Hetzner reseller...

25 October 2024
Unprompted review
PolygonCloud.net logo

Reply from PolygonCloud.net

Hello, Felix J.
We're sorry your experience didn't live up to your expectations.

Our support is not open 24 hours a day, but we do our utmost to respond to customers as quickly as possible.

We can always help you by contacting us at the following e-mail address: contact@polygoncloud.net

Best regards,
The PolygonCloud.net team

Rated 5 out of 5 stars

PolygonCloud is a real nugget

PolygonCloud is a real nugget! Speed, expertise and exceptional customer service. I'm delighted to have chosen PolygonCloud to host my game server and website. The rates are competitive, the installation goes off without a hitch, and the team is always ready to help if needed.

20 October 2024
Unprompted review
Rated 1 out of 5 stars

slow respon customer service

23 October 2024
Unprompted review
PolygonCloud.net logo

Reply from PolygonCloud.net

Hello, nkertajaya sakti
We're sorry your experience didn't live up to your expectations.

We can always help you by contacting us at the following e-mail address: contact@polygoncloud.net

Best regards,
The PolygonCloud.net team

Rated 5 out of 5 stars

The customer service is really…

The customer service is really excellent and always friendly, which makes the experience even more enjoyable. You can count on their availability and efficiency to meet your needs. As far as prices are concerned RAM and CPU prices are very competitive, offering excellent value for money🙂.

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Great servers

Great servers, no down time or anything but the support is just.. well it doesn't exist almost. If you need a complex task done such as installing a dock container, good luck you're quite literally on your own. You will be ghosted by the team of one person, which is the owner himself. The other guy rathers to play Rocket League, not sure what the hell he is doing within the support team.

Edit: Flavio did help out and gave additional 5 days for the issues. Great service, recommended.

12 September 2024
PolygonCloud.net logo

Reply from PolygonCloud.net

Hello, Sagex
We are sorry that your experience did not live up to your expectations.

As indicated in the ticket, we do not provide any software support for the VPS. This would take up too much of our time and we focus exclusively on the physical support of the machine and any hardware problems you may encounter.

We can always help you by contacting us at this e-mail address: contact@polygoncloud.net

Best regards,
The PolygonCloud.net team

Rated 5 out of 5 stars

Best experience i ever had

Best experience i ever had!
They solved my issue and helped me to install a linux vps.

I'll continue for sure to suggest and use their services!

Ps. Thank you Flavio

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, this is the best server hosting platform available. The few times I encountered issues. the support team was attentive and helpful. Plus, I've rarely had any problems, and when I did, they were easy to resolve.

1 September 2024
Unprompted review

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