Absolutely terrible I have waited a month for my order. Emailed twice phoned and fb messaged and nothing. I’m shocked as this pad wasn’t cheap and customised. Also very upset little girl who was waiti... See more
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See what reviewers are saying
Excellent product. Bought to replace previous PolyPads travel boots which lasted four years! New boots have four thinner Velcro straps than the three previous ones so more secure fitting. Sadly... See more
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers... See more
Company replied
Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that,... See more
Company details
Written by the company
British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.
Contact info
Unit 4, Premier Court, Kings Mill Way, NG18 5GU, Mansfield, United Kingdom
- 01623 662181
- sales@polypads.co.uk
- polypads.co.uk
3.5
Average
233 reviews
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Hasn’t replied to negative reviews
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Personalised stable guard
The service was excellent and the product was top quality and done to perfection
4 September 2023
Ordered a classic polypad
Ordered a classic polypad , simple and easy to decide colour combinations and made to order in the uk!
Great quality
Great service
1 September 2023
Good product
6 September 2023
Horrible customer service
Horrible customer service. No one ever replies to my emails and when they do it’s always a different person or it takes weeks to get an answer. I live in USA and ordered a pad and paid for it over a month ago and I still have not received it! As far as I’m concerned I will never order again and I will report this business as fraud.
8 September 2023
Beautiful quality!
4 September 2023
Great quality
Great quality, so well made and timeless! A must for your saddle pad collection. I thought I would have 'PolyPads' embroidered on my pad as standard, as I didn't tick the box saying I didnt want that, but I think it meant the brand label being included on it not the brand embroidery. Cheaper postage/delivery would be nice but apart from that I'm happy with my purchase.
22 August 2023
Fabulous !
Fabulous !! You made a Pony Poly Pad to order and you dispatched it so that I could receive it on Saturday, ready for my daughter’s show on Sunday ! Thank-you very, very much 🤩
17 August 2023
I wanted a made to measure numnah for…
I wanted a made to measure numnah for working hunter shows as my horses back was very sensitive and wanted something to help with the impact. We already had a polypad numnah which was perfect and helped with impact and sensitivity of his back, but was to big to use when showing. I spoke to Polypads, and no problem whatsoever to make me a made to measure numnah. Nothing was to much for them. Absolutely delighted with the finish product. Thank you so much
6 June 2023
Reply from PolyPads
Hi Jacqui, thank you so much for your review. I am so glad that our team was able to help you out and make the PolyPad fit to your saddle! Many thanks - Emily
Great range and lots to like about Polypad
Great service and fast delivery I love Polypad saddle pads, they are well made and the new Perform ones have lots of choices for personalisation to make them unique to me and my horses.
I also like that they are locally made and a much better impact on environment and economy than the popular ones made in thousands of miles away in China.
2 August 2023
Reply from PolyPads
Hello, thank you very much for your review! So pleased that you enjoy our products and thank you for supporting us and our values. Wishing you many happy rides in your new PolyPad! - Emily
Over 30 years of customer satisfaction
Ordered over the weekend and here by Wednesday . I’ve used Polypads for over 30 years - I’ve tried all the fashionable alternatives but always go back to Polypads. My present horse definitely prefers them to anything else - not sure how she tells me but she does and I just know she’s more comfortable 🥰
31 July 2023
Reply from PolyPads
Hi Carolyn, thank you so very much for taking the time to write this review. I am so glad to hear that your horse loves her PolyPads so much, it really is lovely to hear. Wishing you many happy rides! - Emily
Reply from PolyPads
So glad you like your PolyPad and that it arrived in good time! - Emily
Great customer service and great…
Great customer service and great quality saddlecloth. The embroidery is perfect too .
17 July 2023
Reply from PolyPads
Hi Pauline, thank you for your lovely review! So glad that you are pleased with your PolyPad. - Emily
Reply from PolyPads
Hi Lisa, many thanks for your review. Glad your PolyPad reached you in good time. - Emily
Absolutely love poly pads
Absolutely love poly pads, they are super soft, very well made ,they don’t slip & they are a great company to deal with.This purchase was made even better because I had a discount code.
12 July 2023
Reply from PolyPads
We all love a discount code! Thanks for your review, Lorraine. - Emily
Reply from PolyPads
Thank you for your review! - Emily
Reply from PolyPads
Hello, thank you very much for your review! Glad you like your PolyPad 😀 - Emily
Reply from PolyPads
Hi Chris, thank you very much for your review! Glad you are happy with your PolyPad - Emily
The poly pads are beautifully made and…
The poly pads are beautifully made and arrived as stated
27 June 2023
Reply from PolyPads
Hi Paula, thank you very much for your review! So glad you are happy with your PolyPad. - Emily
High quality products - very good customer service
First time I order. Very good customer service. Very good Quality products.
11 June 2023
Reply from PolyPads
Thank you for your review, glad to hear you've had such a positive experience 😁 - Emily
Great Quality
The items are great quality and the personalization was spot on. Great communication and not long to wait for something made to order.
Thankyou
18 June 2023
Reply from PolyPads
Hi Sarah, thank you for your review! Glad you are pleased with your PolyPad 😀 - Emily
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