PomaBrush 

Simply Perfect. Bought one last year, so good I recently bought one for my wife and she loves it too. Brilliant delivery- I received my brush in just under 2 weeks

Ordered mine on June 2020, and haven’t received it yet. No response from their customer service. Avoid it at all costs.

Absolute car crash of a company and product. Mine took four months to arrive. Excuse after excuse after excuse for shipping delays. Oh, and the toothbrush broke within a year. Worth it. What do you think? If they sorted shipping and had better customer service (it's only ONE person, unless they are all called Martha?) they might sell more. My guess is they only make them when they have enough orders. And with reviews like this they won't sell more so they really only have themselves to blame

Total SCAM.
Ordered Pomabursh in late June 2021. It is now February 2022 and I still haven't received the brush. Paid top dollar for it through a promotion with "Sweatcoin" (also a shady outfit). Excuses ranged from "shipping issues" to COVID. "Martha" (if that's a real person!) apologized and said each month that it would be shipped soon. The original shipper DHL never heard of the package or the bogus shipping number. Kept sending emails of inquiry and still no brush. They've changed their origin a few times from Latvia to Hong Kong to now London. This stinks. They now have ceased contacting me other than sending annoying emails trying to sell me even more of their goods. DON'T DO IT.
Order from a legitimate outfit.

Poor service. Order my toothbrush back in December and my order has yet to be delivered to me. I'm only had one correspondence from them. I want my money back at this stage and they are ignoring my messages.

The toothbrushes do exist from the early days and their crowdfunding campaigns (I have one - it’s a very poor clean to be honest as it doesn’t vibrate like a proper toothbrush)

However you will not get what you order now, and you absolutely will not get a refund when you ask and give up months later

They’re hoping you delay long enough so that you are too late to file a claim (120 days) with your card company. They even send you a fake refund confirmation

A common scam for dodgy online companies

They know exactly what they’re doing too

Please don’t give these guys money

If I could put zero stars I would.

I waited 5 months for it to be delivered and then within the guarantee period it stopped working.i have been chasing the company to send out replacement as promised and it’s frankly like pulling teeth (excuse the pun)

If you want a quality product with matching customer service don’t buy this product.

I placed an order 3 months ago, it's stuck somewhere overseas and they won't contact their courier or refund me the money. In fact, they only started replying to my emails when I got in touch with Amex to get a refund. Appalling experience.

Have had a brush for a while and ordered refills at the beginning of December.

Nothing received. No response to emails. Will have to go to my credit card provider and do a chargeback.

Complete scam. Don’t waste your money.

Then they come on here and tell you to contact their support department - which is exactly what I’ve been trying to do and yet they ignore all correspondence!

Incompetence entirely.

2 months to be delivered.

3 months to break.

Replacement has still not been sent after 1 month of waiting.

Do not buy, the toothbrush has not been properly waterproofed, warranty process and customer care is none existent.

Like many reviews on PomaBrush, my order shipment was consistently delayed. After two months and many emails I asked them to cancel my order and refund. I was then told that a refund would take up to 30 days.
When I pushed back on this I was told they are having issues with the "payment processing company". Doesn't sound legitimate at all. Pretty confident I will never see the refund so plan to take it up with my credit card company directly.

Avoid the hassle and admin of having to deal with their useless customer service rep Martha. The whole thing just screams SCAM.

Absolute sham of a company. Bought 2 toothbrushes as part of their indiegogo campaign as on paper the brushes look great. Received both of them (after 6 months of waiting) and they were working great. After 3 months one of them broke. Made contact with customer service in September 2021 who agreed that they would send me out another one. We are now at the end of January and I'm still without my replacement brush. Have emailed multiple times and get responses back from Martha citing that COVID is causing them issue etc etc - funny how 99% of the worlds companies are back to normal and shipping fine but this company is having issues. Same rubbish excuses of 'it's almost being shipped' - how can it 'almost' be shipped - it's either shipped or it isn't! I would avoid this company like the plague!

UPDATE - still no replacement toothbrush which is now being blamed on the ‘geopolitical situation’, absolute scammers!! Have asked for my replacement to be cancelled and demanded a refund which I now have to wait at least 30 days for due to the ‘geopolitical situation’. Advised original card used to purchase is no longer in use and asked how my refund would be processed and guess what - NO ANSWER!!

AVOID THIS COMPANY LIKE THE PLAQUE!!

!!!TOTAL SCAM!!!!
!!!DON‘T BUY FROM THIS COMPANY!!!
ordered in sept and still no delivery!!!
(should be shipped within 2 weeks)
since then only automated replies by „Martha“ telling lies about the order to be shipped shortly …
also sending stupid promotional emails every day, trying to scam new customers …

BEWARE! they‘re operating now under a new name on fb: „Healthy Habits“

i guess this is the fyre festival of tooth brushes, so will pass the case to my lawyer now …

Edit Jan 12:
They changed their name on fb once again!!! it‘s now: „Oral Care Products“

Edit Jan 26:
They changed their name again (!!!),
as got only negative comments under the ads of their previous company names …
the new name is: „Smart Home Gadgets“
(i guess they will change it again, as they‘re reading the comments here)

BEWARE!!!

I have purchased poma brush trough an indiegogo campagin. The process of postponing deliveries was tiersom. Unfortunatelly, after one year of waiting, I haven't recieve my product. And after 4 months of demanding refund, I didn't recieve my money either, just execusses and false promisses. My advice is to avoid this company at any cost.

I got my brush broken. Received approval for a new one from the support on September 2021. Still waiting. The last time I've tried to receive any updates by email, I got a notification that my ticket was closed without any answer.

Such a poor quality product only matched by the worst customer service I have ever had.
Ordered my product and waited about 4 months to get it which at the time I was ok with due to the product just coming into production.
It arrived and lasted me 2 months before it broke down, got into contact with the customer service team in August and since then I have been led on month after month. Every single month the answer is you’ll get it at the end of the month and every single time they blame covid which makes no sense.
I can’t advise you strong enough to just go buy yourself a respectable brand toothbrush because PomaBrush is a scam.

Just want to point out that their reply to these identical complaints is the same. I keep getting told this answer on all channels. Please stop wasting your time with this scam. I am sure the company is real but what they are probably doing is waiting until they have a large number of orders so that their delivery cost is low but seeing as the general consensus is that this product is not worth the spend I doubt they are getting orders. So I’m sure I’ll see my product again at the end of January but not this year probably 🙃. So please take your apologies and securely place them up your rectum.

More times brushing without battery life than any brush I've had previously!

Fatal design flaw, when the brush does run out of battery it just stops. Flat. No warning that it needs to be recharged. Stupid design.

I've had the brush nearly a year and it definitely needs charging more than 3x too.

This company is a complete scam.

My brush stopped working . I contacted Poma who asked for a short video of the issue.
A replacement will be on its way.
Thanks Martha.

This website and company is a scam. DO NOT BUY!!!! I have contacted them on many different media forms and “Martha” replied early on but no longer responds when all of the promises are broken. The same “person” answers sales enquiries directly and promises full stock and 7-10 day shipping. Then when I then ask for my product that hasn’t come in 8 weeks they stop responding. I have registered this with the police as a scam company and hopefully no more people lose their money.

IT IS A SCAM!