I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more
Company replied
First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more
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I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more
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Company details
- #42 of 256 best companies in Ladies' clothes shop
- #60 of 286 best companies in Fashion accessories shop
- #12 of 44 best companies in Handbags Shop
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service experience
Very good customer service experience! Very quick to respond, personable, and professional. I purchased the City Duo Bag in black for upcoming trips and it is a great size.
22 May 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you had a great customer service experience and that you're happy with your City Duo Bag. We hope it accompanies you on many wonderful trips!
Pom Pom London Team x
Love my first London Pom Pom Bag!
Love my first London Pom Pom Bag!
Order came quickly & packaged beautifully-
Bought City Plus bright Line Green bag- it’s beautiful! Love the straps! Great quality and took to Europe with lots of flights along with a back pack and it was perfect!
May try smaller City bag for travel and use City Plus for everyday!
Looking forward to shopping for another color/style and such a great variety of strap choices too!
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love your City Plus bag and that it was the perfect travel companion for your trip to Europe. We hope you enjoy adding more colours and styles to your collection soon!
Pom Pom London Team x
I've waited a year to write this…
I've waited a year to write this review. You get a new bag and, of course, it looks great when you first get it, the retail parcel adrenaline rush hits and it’s five stars AHOY!
But it’s how a bag wears after day to day use that makes all the difference and my Pom Pom bag still looks magnificent. The hardware is robust, the lining intact and the leather still looks great.
Buy with total confidence - cracking British brand.
13 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear your bag has held up beautifully with everyday use and that you're still loving it after a year. We really appreciate your support of our brand.
Pom Pom London Team x
High quality stylish bag
I have the black city bag . It is my go - to daily bag . Communication with the team is excellent . I plan to buy more Highly recommend
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear your City Bag has become your go-to daily bag and that you've had a great experience with our team. We really appreciate your recommendation and look forward to welcoming you back again soon!
Pom Pom London Team x
Absloloutley fabulous bags
Absloloutley fabulous bags, lovely quality and do many gorgeous colours and styles to choose from. Highly recommend!!
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love the quality, colours and styles of our bags. We really appreciate your recommendation!
Pom Pom London Team x
I can’t believe I didn’t know about…
I can’t believe I didn’t know about these bags. They are fantastic , fantastic price , fantastic quality. I bought my first one last year and now have 25 bags beautiful designs and beautiful colours. The company are brilliant and there’s always a freebie with every order weather it be straps or even sometimes a coin purse. FABULOUS.
17 April 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your amazing review! We're delighted to hear how much you love your collection and that you've found so many styles and colours you enjoy. We really appreciate your support and kind words about the team and products!
Pom Pom London Team x
I probably own around 100 Pom Pom bags…
I probably own around 100 Pom Pom bags now. I love the colours, the quality leather, the different straps. Their Customer Service is excellent if you ever have an issue. I have never returned a bag yet & hope to continue to buy, might need a bigger house!
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your incredible review! We're delighted to hear how much you love your Pom Pom London collection. It’s great to know you’ve had such positive experiences with our customer service too. We truly appreciate your continued support!
Pom Pom London Team x
Love Pom Pom London
Love Pom Pom London, I have a vast growing collection of these bags and I’ve had a positive experience with all my purchases. On the odd occasion I have had to contact customer services they have been extremely helpful and sorted out my problem asap. I recommend this company and in my experience the bags are outstanding and of a high quality. They also have introduced a very generous reward incentive, perfect!
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you've had such a positive experience with your growing collection and with our customer service team. We really appreciate your recommendation and your support.
Pom Pom London Team x
Fabulous quality
Fabulous quality, being able to change straps and accessories allows me to completely customise my bag.
12 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you’re enjoying your bag!
Pom Pom London Team x
It was a sucessful transaction but…
It was a sucessful transaction but because your customer service dept got involved. It took over a month for the package to be received partially. The order was not complete since one of the straps was not in the package. You have a great tasteful product, classy and with superb raw material. However your shipping/traffic and control are areas that need improvement. I am still waiting for the missing strap. My intention is for you to succeed. No need to post it. The purse is beautiful.
11 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your feedback. We're delighted to hear you love the purse!
We're sorry for the delay and the missing strap, and we will ensure you receive the missing item as soon as possible. We truly appreciate your comments as they help us improve, and thank you for your support and kind wishes for our success.
Pom Pom London Team x
Beautiful handbags
Great company with beautiful handbags. Dispatch was fast and the bag was packaged securely. Will be buying again for sure.
8 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love your handbag and that it arrived quickly. We really appreciate your support and look forward to welcoming you back again soon.
Pom Pom London Team x
Beautiful bag
Beautiful bag, great for everyday and travel. on time delivery. Great products!
1 July 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying your beautiful bag and that it's perfect for both everyday use and travel!
Pom Pom London Team x
Best purse I have bought
The website was easy to manage, the features of the bags were clearly listed. All the straps and materials are very high quality. and overall it is a very cute bag and a functional website.
8 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! It's great to hear you found our website easy to use and that you're enjoying the quality and design of your bag and straps.
Pom Pom London Team x
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you were happy with the fast shipping and your beautiful bag.
Pom Pom London Team x
Timeless
Timeless products a bag for every occasion!!!
I have so many pom pom bags collected over the last few years in varying sizes, colours and styles. I have now converted my family and friends who now love them too!!
11 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review!
We're delighted to hear you've built such a lovely Pom Pom London collection and even introduced your family and friends to our bags. Your support means so much to us!
Pom Pom London Team x
Love the pom pom slim profile…
Love the pom pom slim profile purse...going to order in red when it gets in stock
3 May 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you love the slim profile design!
Pom Pom London Team x
I absolutely love my growing collection…
I absolutely love my growing collection of Pom Pom London bags. Quality is gorgeous, at a reasonable cost. Super fast delivery. Only problem is choosing what next!
10 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying your growing Pom Pom London collection. We agree - the hardest part is deciding which one to choose next!
Pom Pom London Team x
Excellent Quality and Great Value
I have 3 Pom Pom bags, two Original Plus ones - these are the perfect size for a daily bag. You can get everything you need in it and the front zip pocket is great for your keys, lippy etc. I also bought a quilted London City Plus bag as I wanted a slightly bigger one for days out (carry extra). The quality is great, a British Company, great service received each time. Excellent value.
7 March 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your collection and that the Original Plus and London City Plus bags are perfect for your everyday needs.
Pom Pom London Team x
Very easy ordering process and fast…
Very easy ordering process and fast shipping. Hoping I love my purse as much.
8 June 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you found the ordering process easy and that your bag arrived quickly. We hope you love your new purse just as much when it arrives!
Pom Pom London Team x
Pom Pom London bags are my favourite
Pom Pom London bags are my favourite. Real leather. Superb quality and a great selection of choice. I have bought 4 handbags so far and wear them regularly.
3 November 2025
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear that Pom Pom London bags are your favourite. We hope you continue to love all four of your bags for many years to come!
Pom Pom London Team x
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