Pom Pom London  Reviews 16,834

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,849 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, beautiful craftsmanship, and stylish yet functional designs. Many appreciate the soft leather and the versatility offered by the interchangeable straps, which allow for various looks and customization. The ordering process is frequently described as easy and efficient, with quick delivery times, often arriving within a few days, even for international shipments. Reviewers also commend the customer service for being responsive, helpful, and effective in resolving any issues. However, some customers also noted issues with product quality, such as leather peeling after gentle use, or receiving items that did not match the color displayed online. A few people experienced problems with customer service regarding credits for returns or unaddressed order issues, with some reporting difficulties reaching representatives. There were also occasional delays in delivery or tracking updates, though the products themselves were generally well-received.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the high-quality leather,... See more

Quality

Users describe positive interactions with quality, frequently praising the high-quality leather, robust... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and fast delivery... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and efficient with quick... See more

Customer service

Customers had positive experiences with customer service, often describing it as great, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought two of Pom Pom London's best selling bags - the black quilted original bag and maple original bag. They are made with the softest leather and easy to match with any outfit you are wearin... See more

Company replied

Rated 5 out of 5 stars

Orders are fast and easy to place via the website which is equally easy to navigate. The bags I have received look exactly like the photos, are of excellent quality, and always receive compliments whe... See more

Company replied

Rated 5 out of 5 stars

First time buying from Pom Pom London I was recommended by a friend. Such a wonderful selection of colours and stylish yet functional designs . I have ordered 3 bags now and ordering and delivery is... See more

Company replied

Rated 5 out of 5 stars

I have purchased several bags from PPL and they are all of exceptional quality. On the few occasions I’ve had to contact Customer Service, each representative has been very helpful and supportive. Fur... See more

Company replied


Company details

  1. #42 of 256 best companies in Ladies' clothes shop
  2. #60 of 286 best companies in Fashion accessories shop
  3. #12 of 44 best companies in Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17k reviews

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Asks customers to review

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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Pom Pom London bags are my favourite

Pom Pom London bags are my favourite. Real leather. Superb quality and a great selection of choice. I have bought 4 handbags so far and wear them regularly.

3 November 2025
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear that Pom Pom London bags are your favourite. We hope you continue to love all four of your bags for many years to come!

Pom Pom London Team x

Rated 5 out of 5 stars

Just received my underground bag it…

Just received my underground bag it excellent such good value 3 straps two additional key rings, colour fabulous I have travelled on the underground since the 60’s so to have fabric straps from the seat covers adds to it Well done PomPom ❤️

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you love your TFL bag. Lovely to know the seat fabric straps bring back such special memories for you. Enjoy your new bag, and thank you for your support!

Pom Pom London Team x

Rated 5 out of 5 stars

I have over 20 PPL bags and my…

I have over 20 PPL bags and my collection continues, 2 more in the post on the way. Beautiful leather, great customer service, stunning bags and great interaction on fb about new collection

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your amazing review! We're thrilled to hear your Pom Pom London collection continues to grow and that you're enjoying our leather, customer service, and Facebook community. We can't wait for your two new bags to arrive and hope you love them just as much!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love the bags from Pom Pom London

I am absolutely in love with my Pom Pom London bag. The quality of the leather is exceptional, and the overall craftsmanship feels truly premium. The bags have such an elegant, luxurious look while still being practical for everyday use.

I also love the wide choice of sizes and colours, which makes it easy to find the perfect style. The fact that you receive two straps is a brilliant detail — it makes it so easy to style the bag differently depending on the outfit or occasion.

On top of that, the customer service has been outstanding. Whenever I had a question or problem, the team was always helpful, friendly, and quick to find a great solution. I have been nothing but impressed and would highly recommend Pom Pom London.

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear how much you love your bag! It's especially lovely to know that our customer service team has made such a positive impression.

Thank you for being part of the Pom Pom London community!

Pom Pom London Team x

Rated 5 out of 5 stars

Amazing company

I have over a dozen of these bags & they're incredible. So spacious, an array of colours & beautiful soft leather.
Customer service are fantastic. Any problem & they're available.
Really can't recommend these enough.

1 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your amazing review! We're delighted to hear how much you love your collection and that you've had such a positive experience with our team. Your support and recommendation mean a great deal to us.

Pom Pom London Team x

Rated 5 out of 5 stars

These bags are one of a kind

These bags are one of a kind, they are just the most beautiful leather , soft and the colours are fabulous !
Great choice of styles and sizes for everyone
And value for money is importaimt, so with a bag you get a free Keyring, and two additional straps, not including the one that already comes with the bag !
Pom Pom London becomes an obsession! 😊

7 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're thrilled to hear how much you love the quality, colours, and versatility of our bags. It means a lot to know you're enjoying the extras that come with each piece too.

We really appreciate your support and are so glad to have you as part of the Pom Pom London community!

Pom Pom London Team x

Rated 5 out of 5 stars

My mum gifted me a slate blue city slim…

My mum gifted me a slate blue city slim and I’m in love. The quality of the leather is second to none and the colour is beautiful 🤩 I can’t wait to buy myself one in a lovely summer colour.

8 March 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're in love with your Slate Blue City Slim! We hope you find the perfect summer shade to add to your collection!

Pom Pom London Team x

Rated 5 out of 5 stars

I have several Pom Pom London products…

I have several Pom Pom London products and all of them are of the highest quality - the love, care and thought that goes into the designs, the details and the packaging really shines through. The customer service team have always been brilliant and extremely quick to respond and answer my queries on the few occasions I’ve had a question about their products or my order. This is a small, British brand who seriously care about their products and their customer base and they constantly prove it. Can’t recommend them highly enough.

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our products and customer service. Your support and recommendation mean the world to our team, and we're so grateful to have you as part of the Pom Pom London community.

Pom Pom London Team x

Rated 5 out of 5 stars

Cute and organized bags

Cute and organized bags, fast shipping, love them.

1 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your bags and that they arrived quickly. We really appreciate your support!

Pom Pom London Team x

Rated 5 out of 5 stars

beautiful bags and accessories

Efficient sending of beautiful bags and accessories- one bag and many different ways to dress it up - many glorious colours and styles of bags for every occasion from small evening bag to large smart overnight leather holdalls - highly recommended this brand

8 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your wonderful review!

We're delighted to hear you love the versatility of our bags and accessories, as well as the range of colours and styles we offer. Your recommendation means a great deal to us.

Pom Pom London Team x

Rated 5 out of 5 stars

I first heard about Pom Pom London…

I first heard about Pom Pom London through my daughter-in-law who has a London City bag.

Now I've had a good look at their website and I'm spoilt for choice. Can't make up my mind.

Very good UX ... logically structured, quick and easy.

Also, very generous loyalty/rewards programme before your even buy something.

Thought I'd buy just one bag, might even go for two ;-)
City London regular and mini. Can't decide which free straps and which keyring ... they are all brilliant.

Looking forward to finally ordering and even more to getting the product ... FREE WORLDWIDE SHIPPING for GBP70+ orders - and I thought they wouldn't even ship to Europe with all the Brexit hassle.

9 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted you discovered Pom Pom London through your daughter-in-law and you've enjoyed exploring our website and rewards programme. Choosing just one bag can definitely be the hardest part!

We can't wait for you to place your order and hope you love your new bag when it arrives.

Pom Pom London Team x

Rated 5 out of 5 stars

My favorite purses

My favorite purses. I haven’t carried another brand in years. Well made, beautiful colors.

9 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear that Pom Pom London has become your go-to brand. It means so much to us that you love the quality and beautiful colours of our bags.

Pom Pom London Team x

Rated 5 out of 5 stars

Pom Pom London has exceptional bags

Pom Pom London has exceptional bags. An abundance of bright colours and styles and it’s so hard to resist buying more. My last order was a black Wilmington (aka Wilma) style bag and it’s well-made and I’m so excited to use it tomorrow.

9 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review!

We're thrilled to hear you're enjoying your new Wilmington and that you're excited to use it. We hope Wilma accompanies you on many wonderful adventures!

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bag

Ordered another bag the Lambeth plus on Sunday was delivered to me early Tuesday morning. The chestnut colour is gorgeous a bigger bag than I usually buy but the size is perfect for a day out or general use . It has a little bag inside you can fasten to main bag and it came with two leather straps long one and short .

7 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your Lambeth Plus and love the chestnut colour.

Pom Pom London Team x

Rated 5 out of 5 stars

Couldn't be happier

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online!
Couldn't be happier - absolutely beautiful quality bag, perfect for our weekend away, small but fitted-in everything I needed and kept passport, phone and wallet feeling secure.
I love the straps to suit different moods along with the substantial, but soft leather, they create a stylish look. And they arrived quickly, all packaged together in a lovely dust bag too!

22 January 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear that you took a chance on us and couldn't be happier with your purchase! We hope you enjoy your bag for many more adventures to come.

Pom Pom London Team x

Rated 5 out of 5 stars

Quality leather bags

These are quality leather bags! I have two Original Plus bags and an Original bag. I love being able to change out the straps and I’ve received so many compliments on my bags. I’ve taken them on several trips and they’re so convenient, I feel like my bag is safe when I carry it crossbody style. I can fit all my essentials in it. I wish the Original Plus were just a wee bit bigger, maybe the same size as the City Plus. I love them!!!

21 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear how much you love your Original Plus and Original bags! It's great to know you're receiving compliments and finding them so practical for your travels. We also appreciate your feedback on the size of the Original Plus and will be sure to pass it on to our team.

Pom Pom London Team x

Rated 5 out of 5 stars

Love the bumbags ❤️

1 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your lovely review!

We're so pleased to hear you love our bum bags ❤️ We hope you continue to enjoy them!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love my new Elizabeth line…

I absolutely love my new Elizabeth line bag, the quality feels amazing, the little TFL details on the lining and the bag are lovely. The purple colour is fantastic, I've not left the house without since it arrived, very quickly. The choice of straps are endless and I can change the look of the bag, just by adding a different strap.

8 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear how much you love your Elizabeth Line bag! It's fantastic to know you're enjoying the quality, the TFL details, and the beautiful purple colour.

Pom Pom London Team x

Rated 5 out of 5 stars

Bought 2 bags for my wife.....

Bought 2 bags for my wife. Great quality, quick delivery and lots of options

11 June 2025
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your wonderful review.

We're so pleased to hear your wife is enjoying her two bags and that you were happy with the quality and quick delivery. We hope to welcome you back again soon!

Pom Pom London Team x

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