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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Many customers are delighted with the product quality, describing items as stunning, beautiful, and well-made, often exceeding expectations. The custom-made option is frequently praised for providing a perfect fit, with many appreciating the attention to detail in measurements and craftsmanship. Reviewers also highlight the efficient delivery, with orders often arriving quickly or even sooner than expected, contributing to a positive overall experience. However, some customers also noted issues with product quality, mentioning problems like mold, loose threads, uneven hems, and poor material. A few other people also felt that the fit was incorrect despite providing measurements, leading to disappointment and the need for alterations. Additionally, some reviewers experienced unexpected delivery delays or issues with packaging, resulting in creased or wrinkled items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with many customers expressing... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the craftsmanship, material... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices very reasonable for the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

STUNNING BALL GOWN ordered this dress to attend a ball. stunning, beautiful fabric, hangs lovely. great value for money. perfect measurements, fits great. only negative point would be packaging - was... See more

Company replied

Rated 5 out of 5 stars

The company took their time to confirm my son’s measurements. They asked when the event was to take place for scheduling. The suit was custom made to his precise measurements. The material quality a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. The quality of their product was amazing. Vibrant colors, great stich work. Every emailed answered very quickly, requested details so they could make my dress perfect. Ve... See more

Company replied

Rated 5 out of 5 stars

I ordered a suit for my son, i was not sure about the order because i did not know if it is a geniune company, though it took more than 3 weeks before my order got delivered which i was disappointed h... See more

Company replied


Company details

  1. Bridal shop

Written by the company

Pomuyoo is a growing brand specializing in stylish bridesmaid dresses. We offer over 100 styles to meet your expectations and are dedicated to providing you with the perfect dress for your special day.


Contact info

3.8

Great

TrustScore 4 out of 5

245 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good dress as described if you are…

Very good dress as described if you are accurate with the measurements you get a good fit.

7 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

The dresses are beautifully made

The dresses are beautifully made, great fabric. Very classy love them. Easy to order on website.

22 March 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 1 out of 5 stars

A very unhappy grandmother

I recently purchased a grandmother of the bride dress from this company. The dress was nice but the dress I received was a larger size than what I ordered. I sent an email and asked for the address of where to return the dress. They offered me $50 and keep the dress. Why would I want $50 for a dress that cost me $100 and is too big for me. I have sent numerous emails regarding a refund to date, have only received 1 return email with their $50 offer. PLEASE do not order from this company unless you are absolutely sure you will not have to return it. They are really crooked.

5 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Thank you for your feedback and we sincerely apologize. We support the option of full return and refund or partial refund to keep the item. If you are not satisfied with the current plan, please reply to our email directly and we will do our best to solve it for you.

Rated 1 out of 5 stars

The dress I ordered does not look like…

The dress I ordered does not look like the picture. Because I sent in my measurements the company does not offer a refund.

4 May 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, We are sorry to hear about your experience with the dress you ordered. We aim to ensure customer satisfaction with our products. But we can't find your order, could you contact us with your order ID number, please? (Email: service@pomuyoo.com)

As per our policy, standard size dresses are eligible for returns in 15 days, while custom size dresses are non-returnable. However, we do understand the importance of a perfect fit and offer a limited alteration reimbursement of up to 40% of the dress price for all dresses, including custom size dresses. Simply send an email to service@pomuyoo.com for more details.

We apologize for any inconvenience this may have caused and appreciate your understanding. Your satisfaction is important to us, and we are here to assist you further with any concerns you may have.

Thank you for your feedback, and we look forward to resolving this issue promptly for you.

Best regards

Rated 5 out of 5 stars

Amazing experience with great dresses

I ordered 2 dresses. I was contacted by email to ensure that I wanted both dresses and then offered the custom tailor for no charge. Both dresses are ABSOLUTELY beautiful and fit perfectly. I ordered 1 for my son’s wedding and another for a cruise. The material is high quality. I highly recommend. Wonderful experience with exceptional customer service.

23 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Have a lovely day! :)

Rated 5 out of 5 stars

Loved the dress

Loved the dress. I got so many compliments wearing it . Totally worth buying it ❤️❤️

15 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 1 out of 5 stars

Don’t order !!!!

They don’t measure correctly or take returns.

17 March 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Thank you for sharing your feedback about your recent custom order experience. We sincerely apologize for any disappointment caused.

As each custom garment is made specifically to the provided measurements, we're unable to accept returns as stated in our policies. However, we'd like to personally review your case to ensure complete satisfaction.

Our customer service team has reached out to you via email. Please check your inbox or contact us directly at service@pomuyoo.com so we can assist you further.

We value your business and hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

I ordered a custom dress and it fits…

I ordered a custom dress and it fits perfectly!

2 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Beautiful bridesmaid dress

Beautiful bridesmaid dress and to my daughters delight has pockets. Fit and length perfect. Customer service was excellent. I would definitely recommend this company.

11 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Beautiful

Beautiful
I ordered 4 of these dresses for my bridesmaids.I chose burgundy . From the point of ordering , the company emailed me to check sizes ordered . I ordered on 10th March and received them last week,so took just over 2 weeks.What can i say they are stunning,the pics don't show the delicate sequins very well,but they are beautiful , the sizing is spot on,the dresses are very well made and definitely worth the money, they are very flattering on a larger lady too,would happily recommend and have done so. All my
bridesmaids are really happy. The only slight negative I would say is that the tracking could be better.

2 April 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Absolutely stunning

Absolutely stunning! From the fit to the color to the texture ! Wow thank you!

19 March 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 4 out of 5 stars

Ordered multiple dresses

Ordered my girls dresses from here 4 different styles but same colour! Also a flower girls dress which was also beautiful would definitely recommend

10 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

I ordered a red color gown

I ordered a red color gown. I totally loving it. So so gorgeous. Perfect fitting. Quality also very good. Yes highly recommend this website.

10 March 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

I ordered a custom fit gown and it…

I ordered a custom fit gown and it arrived exactly like the picture.the fit was absolutely perfect and the quality and material were so so good.highly recommend buying from here for your next best bridesmaid gown

20 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Beautiful dress & great customer service

I ordered a beautiful mid length party dress from this company with customized size. And I am absolutely satisfied with my purchase ❤️😊 highly recommend

4 March 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Dress made to my exact size

Dress made to my exact size! Absolutely love the dress and couldn’t recommend this brand enough

23 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Perfect and great dress

Perfect and great dress. I LOVE IT!! I recommend you this store 😊

28 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Would highly recommend this company…

Would highly recommend this company what I ordered came exactly what I ordered came before the date excepted. Quick response.

1 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

I absolutely love the dress

I absolutely love the dress! The quality is amazing, and the fit is just perfect. The design is elegant and stylish, exactly my taste. I received so many compliments when wearing it. Thank you for such a beautiful piece and great service!

19 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

Rated 5 out of 5 stars

Nia Tulle Long Mother of Bride Dress

This dress was custom made for me. It is absolutely gorgeous! It is well made and I received many compliments on it. It looked even better in person. I would definitely recommend Pomuyoo for your wedding party or any other event that you want a beautiful dress for! I can't say enough about this beautiful dress !

2 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Neicey, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers.

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