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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Many customers are delighted with the product quality, describing items as stunning, beautiful, and well-made, often exceeding expectations. The custom-made option is frequently praised for providing a perfect fit, with many appreciating the attention to detail in measurements and craftsmanship. Reviewers also highlight the efficient delivery, with orders often arriving quickly or even sooner than expected, contributing to a positive overall experience. However, some customers also noted issues with product quality, mentioning problems like mold, loose threads, uneven hems, and poor material. A few other people also felt that the fit was incorrect despite providing measurements, leading to disappointment and the need for alterations. Additionally, some reviewers experienced unexpected delivery delays or issues with packaging, resulting in creased or wrinkled items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with many customers expressing... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the craftsmanship, material... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices very reasonable for the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

STUNNING BALL GOWN ordered this dress to attend a ball. stunning, beautiful fabric, hangs lovely. great value for money. perfect measurements, fits great. only negative point would be packaging - was... See more

Company replied

Rated 5 out of 5 stars

The company took their time to confirm my son’s measurements. They asked when the event was to take place for scheduling. The suit was custom made to his precise measurements. The material quality a... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. The quality of their product was amazing. Vibrant colors, great stich work. Every emailed answered very quickly, requested details so they could make my dress perfect. Ve... See more

Company replied

Rated 5 out of 5 stars

I ordered a suit for my son, i was not sure about the order because i did not know if it is a geniune company, though it took more than 3 weeks before my order got delivered which i was disappointed h... See more

Company replied


Company details

  1. Bridal shop

Written by the company

Pomuyoo is a growing brand specializing in stylish bridesmaid dresses. We offer over 100 styles to meet your expectations and are dedicated to providing you with the perfect dress for your special day.


Contact info

3.8

Great

TrustScore 4 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love the customer service

I love the customer service. Whenever I want to reach them they always available. I can’t wait to wear my dress❤️✨ thank you so much for the great service and good quality dresses.

12 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Cagla, thanks for your feedback, we do appreciate it.

Rated 5 out of 5 stars

Can’t find enough words how I liked my…

Can’t find enough words how I liked my evening dress✌🏻 It is made to fit my body and fabric and workmanship is amazing. Shipment was also super fast. Color is just like I have chosen. Thank youuu Pomuyoo.

4 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello nazike, thanks for your feedback. We do appreciate it.

Rated 5 out of 5 stars

Stunning and great quality!

The dress I ordered for a black tie charity event is beautiful. I was so impressed that the company emailed me to ask if I would like to alter any of the measurements from a standard size. Will be ordering again!

3 February 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello lovely, thanks for your feedback. Best regards.

Rated 5 out of 5 stars

So Beautiful!

The Aliana Stylish Strapless Tiered Long Wedding Guest Dress is pure elegance✨ I love the flattering strapless design and the beautiful tiered layers that flow so gracefully. The fabric feels luxurious and lightweight, making it super comfortable to wear all day. It's the perfect choice for weddings, formal events, or any occasion where you want to stand out. Highly recommend it for anyone looking for a chic and timeless dress ♥️

29 January 2025
Unprompted review
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Reply from Pomuyoo

Hello Priyanka, thanks for these kind words, we do appreciate it.

Rated 5 out of 5 stars

Fantastic service.

Fantastic service.. very helpful.
My Dress is fantastic it fits my curves brilliantly. Made to measure so fit perfect. Nice quality material. I will definitely be useing you again.
5 star service.

29 January 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello michelle, thanks for your review, we do appreciate it.

Rated 1 out of 5 stars

Poor customer service and shipping tracking

I ordered a dress on Jan 2, 2025 and it was shipped out on 1/5/25 and I have yet to receive the dress. I also have been emailing the customer service email. with 1 response regarding how to track the shipment. They stated they would reach out to the shipping carrier, and I have not heard anything back from them. I have emailed them twice after that email with no response. The only information regarding the shipping that I get from JS Express is 1/14/25
Your shipment is in transit. Thanks for your waiting. Totally dissatisfied with this company.

2 January 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Julie, We sincerely apologize for the inconvenience regarding your order. Due to an extended holiday break, we were unable to respond to your email in a timely manner. After investigating with the carrier, we regret to inform you that your package appears to have been lost. As a result, we have issued a full refund on February 5th. We truly appreciate your understanding in this matter. And we will surely make improvements in the future, please do not hesitate to contact with us if we can be of further assistance.

Rated 5 out of 5 stars

beautiful,amazing

beautiful,amazing, unique dress, great quality, nice service

12 January 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Jola, thanks for your review, we are sooo glad to hear that.

Rated 5 out of 5 stars

Beautiful Dress!!

Love my new dress from Pomuyoo. I customized my sizing, and it fits me amazingly well. I was also able to add zipper on the back of the dress. I got so many compliments!!

6 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Anamika, thanks for your review, we do appreciate it.

Rated 5 out of 5 stars

Outfit is amazing

Outfit is amazing. Great fabric. Excellent customer service. Can’t wait to shop from them again!

7 January 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Dear Marina, thanks for your review. :)

Rated 5 out of 5 stars

I love the dresses

I love the dresses. So glamorous. Fast delivery. The dress fits perfectly because it is adjusted to your own figure. Great service.

23 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Simone, thanks for your review. We are so glad you like our dress. :)

Rated 5 out of 5 stars

I have selected a wonderful dress

I have selected a wonderful dress, the fabric is very fine and good quality. There are more and more options to select the measurement and the colours. I love this brand!

6 January 2025
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Enza, thanks for your review. Wish you a lovely day.

Rated 1 out of 5 stars

Buyer Beware…

I ordeted a dress and took my measurements just to be sure. The dress that arrived was not proportioned to any woman. I can't believe these reviews are true. I immediately let them know. They offered a refund after I sent the dress back at my cost. Shipping back would cost more than the dress and they know that. This is why I pay everything with credit card or PayPal. The dispute is in PayPal hands now.

23 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Kristina, we do apologize for the inconvenience in your order. We clearly declare the return shipping fee in our return policy page, customer should be responsible for the return shipping fee for customer remorse reason. (does not fit or does not like for customer's reason). And we suggest you choose the cheap shipping method to return it back. We are sorry again for the unhappy shopping experience.

Rated 5 out of 5 stars

I absolutely love Pomuyoo brand

I absolutely love Pomuyoo brand! The quality of the dresses is outstanding – the fabric and craftsmanship are top-notch, and each piece is incredibly pretty. The entire process, from ordering to delivery, was smooth and hassle-free. I especially appreciate the option for custom sizing through their support team, which was exceptional. The team was incredibly helpful and made sure my dress fit perfectly. I can’t recommend them enough for anyone looking for beautiful, high-quality clothing and fantastic customer service!

25 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hi Lovely, thank you so much for your review! We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Merry Christmas!

Rated 5 out of 5 stars

Incredible Custom Dress

As someone who's 5ft 2 I struggle to get long dresses to fit me so I opted for the custom sizing.
I've done this before with other companies and it's never gone well but with pomuyoo it was INCREDIBLE!!!!
They helped me get the perfect fit! Super friendly and helpful with my sizing questions to! I've never had a dress fit me so well (even my very expensive Custom made wedding dress!)
The colour I chose is burgundy and it's a true burgundy, beautiful!!
The quality is amazing, especially for the price!
The adjustable straps and corset back make it even better!
I'm so excited to be a bridesmaid in this gorgeous dress!

23 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Heidi, thanks for your review. We are thrilled to hear your feedback and are committed to providing the best products and services to all our customers. Merry Christmas in advance.

Rated 5 out of 5 stars

Their clothing is amazing

Their clothing is amazing, and their customer service is excellent—quick and efficient!

20 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Haniye, thanks for your review. Wish you all the best.

Rated 5 out of 5 stars

I found the most beautiful dresses that…

I found the most beautiful dresses that fit my style here, it's really great. They make dresses that fit my own size you are absolutely gorgeous I love you

19 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Dear customer, thanks for your review. We do appreciate it.

Rated 5 out of 5 stars

Great customer service

So easy to work with. So many dresses and colors to choose also with customized sizing!

9 December 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hello Lorena, thanks for your review.

Rated 1 out of 5 stars

Good customer service, but cheap material

Customer service was good! But the dress itself was not true to the measurements I sent (was about 6 inches too short!) and the material looked and felt cheap. By the time it arrived we were too short of time to find something else yellow, which would fit a really tall bridesmaid and a very pregnant bridesmaid, so I had to wear it. But I didn’t feel nice in it at all. Could have just been unlucky with the style of dress though because the rest of the reviews are so positive.

3 August 2024
Unprompted review
Pomuyoo logo

Reply from Pomuyoo

Hi Rhoda, we apologize for the inconvenience caused by your order. We provide free customization service and the most competitive price. Regarding the complaints in your order, we have received them and will improve the product quality in the future and increase the confirmation of customer order size information to avoid such problems. Apologies again.

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