Ponsford LTD Reviews 

348
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making every interaction pleasant and informative. People frequently highlight the excellent service, from expert advice in selecting products to the meticulous care taken during delivery and fitting, ensuring a smooth and enjoyable process. The delivery and fitting teams are often noted for their punctuality, efficiency, and respect for customers' homes, going above and beyond to ensure satisfaction. Reviewers appreciate the high-quality products and extensive selections available, often describing the finished results as perfect and transformative. The overall service is consistently described as world-class, reflecting old-fashioned values and attention to detail.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and professional... See more

Service

Customers consistently note positive experiences with service, often highlighting the excellent advice,... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting the excellent and seamless... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ponsford were our first choice when buying new carpet for three rooms. From the initial contact with Karl and his detailed measurement and fitting plan to minimise waste and give us good value, throu... See more

Rated 5 out of 5 stars

We ordered marble coffee tables. When they arrived at the distribution centre it was noticed that there was a very small chip out of one of them. The lady at the centre informed us and said they would... See more

Rated 5 out of 5 stars

Stuart, Will and Graeme did an excellent job fitting our hall, landing and stair carpets. The arrived punctually and after swiftly assessing what needed to be done set to immediately removing all the... See more

Rated 5 out of 5 stars

Ponsfords delivered and fitted carpet for stairs, landing, master bedroom and dressing room. Lifted old floor coverings, moved furniture, cleaned up and removed all waste. Graeme and Will worked tirel... See more


Company details

  1. Home Furniture Shop

Written by the company

Yorkshire's BIGGEST premium furniture showroom.


Contact info

4.9

Excellent

TrustScore 5 out of 5

348 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(348)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Another great experience.

Another great experience with the Ponsford carpet fitters Graeme and Will. After my last carpet fitting in the hall and lounge, I booked them again to do my two bedrooms with the same brand of carpet and again it was fitted to perfection. Only one more room to go before I've replaced all the rubbish the builders put down in my new build bungalow and guess where I'm going for that!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Marino and Rob - fantastico…

Marino and Rob delivered our huge sofas, rugs and tables today.
Really friendly guys - a pleasure to interact with.
They phoned before arrival. Were exactly on time. Clarified several times the configuration of the furniture. Even took the legs off the sofas so as not to damage any paintwork.
They gave me lots of advice too to prevent damage to the furniture and flooring.
They took all the packaging away.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

From Sarah in store to Craig and Bob who delivered today what splendid service and customer care. Nothing was too much trouble.
BTW mince pies this Christmas were yummy

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Great range of choice and highest quality customer service

After refurbishing our home we were in need of some new furniture. We spent a lot of time in Ponsfords assessing the wide range of options. The range of choice is excellent and all the staff are friendly, helpful and informative. We initially bought a sofa after receiving a great deal of information and support from Mary and Carl. We are very happy with it.
Then we moved onto exploring tv consoles and sideboards and as a result spent a great deal of time with Jonathon. Nothing was too much trouble for him and he produced a number of designs for us to consider. We bought two low boards that have proved to perfectly meet our needs and now have a sideboard and new dining chairs on order. Jonathon guided us through all this activity and his patience and knowledge has been very much appreciated.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Both Jonathan and Bilal gave us great service when enquiring about and then ordering our furniture.
They made it an easy and pleasurable experience and I wouldn’t have any hesitation in using Ponsford again.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

New attic room carpet

Graeme and Paul did a speedy, efficient and tidy job fitting a new carpet in an attic room earlier today. They even helped us vacuum the room before fitting, a task made necessary due to some last minute plumbing adjustments that occurred in the same room this morning. Thanks again.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

New carpet on stairs and landing

We had a carpet fitted on our stairs and landing by Paul (with assistance from Graeme, Will and Callum). Paul worked a very long day and completed the job to a very high standard. In order to complete the job within the day he was joined by his colleagues Graeme and Will in the afternoon. We are delighted with the result and would have no hesitation in recommending Ponsford for carpets. Karl who came to measure up and advise us was also a big help as well.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Bedroom carpet

Thank you to Graeme and Wil for fitting our new carpet today and to Ponsfords for keeping it in storage for so long. Graham and Will made a really good job of the fitting and they were both lovely so very pleased

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Super sofa delivery

Just taken delivery of a 3 and 2 seat sofa, with the old one taken away. Marino and Craig were fab - ensuring everything was carried out safely and easily. They even put up with my very chatty 3 year old's distractions! Thanks, Ponsford, for a smooth process from the showroom to our living room. Everyone is so friendly and helpful. I was particularly grateful for the accurate 2 hour delivery window.

24 February 2025
Unprompted review

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