PoolStore UK Ltd Reviews 207

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting prompt and efficient order processing. Many people appreciate the quick and reliable delivery service, often noting next-day arrivals and competitive pricing on products. The staff is frequently commended for being friendly, helpful, and providing detailed, expert advice. However, some customers were dissatisfied with the company's delivery system, finding it inflexible and leading to unexpected high postage costs for small items. A few other people also felt that the website's description of "Gold Service" for liner installation was misleading, as the company primarily provides products and not installation services, despite claims of expert fitters.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting it as outstanding, efficient,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and... See more

Product

Consumers find products to be positive. Many reviewers praise the good quality of products, with some... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process very easy and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... See more

Company replied

Rated 5 out of 5 stars

I was extremely impressed with this company when purchasing a replacement pool cover a couple of years back so when it was time to consider a new pool liner, I knew where to try first. From initial c... See more

Company replied

Rated 5 out of 5 stars

I'm a regular customer of Poolstore and i always receive great service and their prices are always very competitive. A special mention to the sales team who are always generous with their time and giv... See more

Company replied

Rated 5 out of 5 stars

My order was dealt with straight away. Delivery was on time. I have had items from this company before and they are very efficient . They kept in touch regarding when it would arrive. I would not... See more

Company replied


Company details

  1. #3 of 6 best companies in Outdoor Swimming Pool
  2. #33 of 69 best companies in Heating equipment supplier
  3. #2 of 3 best companies in Indoor Swimming Pool
  4. #25 of 74 best companies in Online Food Ordering Service
  5. #6 of 9 best companies in Patio enclosure supplier
  6. #8 of 11 best companies in Water Pump Supplier

Written by the company

PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick delivery

Quick delivery, website easy to navigate

24 June 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Sta Rite evo Booster 1HP

Received day after order, good price, pump up and running, Polaris 280 cleaner no wizzing round collecting leaves, everyone’s happy 😊.

24 June 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Always perfect advice

Always perfect advice, service and next day delivery. Can't recommend highly enough...

28 May 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

It was easy to order

It was easy to order, and arrived quickly, have only fitted heater but should work ok as last one was made by same firm Elecro and lasted 16 years

25 April 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

They get it right all the time.....

They get it right all the time.....

I've been using this company for many years for Pool Chemicals - A Nirvana Pool Heater (2014), new pumps and a cover plus many other bits and bobs. Yes there are cheaper places out there to get your stuff, but these guys are really good at what they do and the advice is first class. If they can help you out they will, and that's what makes me keep coming back. Jason is also a bit of a legend with his advice and assistance. I wish them all the best as they are a very spectacular internet company in a sea of mediocre ones in the same internet space...... Steve Dalloway - Byretech Ltd.

31 March 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you, Steve, for taking the time to write a review. We appreciate you being a long-standing loyal customer, and we will continue to do all we can to offer you the best products and customer service.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, good products and prompt delivery

2 April 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery as always, good products at competitive price

2 April 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Great service

Great service, although the website can sometimes be a bit complicated to use.

1 April 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated. If you have any further suggestions on how we can improve the navigation around our website, then please drop us some more feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service, always arrives on time and competitive prices

31 March 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

Rated 5 out of 5 stars

Most reliable company

There are never any problems when dealing with poolstore UK Ltd. Products good and delivery either on due date or usually before

30 March 2025
PoolStore UK Ltd logo

Reply from PoolStore UK Ltd

Thank you for taking the time to write a review. It is much appreciated.

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