Pool Supply Unlimited Reviews 359

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing and the prompt, efficient delivery service, often noting that products arrive quicker than anticipated and in perfect condition. Many consumers appreciate the ease of ordering and the availability of specific parts, even for older equipment, highlighting the quality of the products received. However, some customers also noted issues with shipping costs, finding them disproportionately high for small items, and a few experienced delays or confusion regarding rush shipping fees. Additionally, a small number of people were dissatisfied with product discrepancies, where the received item did not match the website's image, or encountered problems with order cancellations and price changes.

What people talk about most

Product

Users describe positive interactions with products, often highlighting good prices, quick delivery, and the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick shipping and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive pricing,... See more

Order

People report positive experiences with order. Customers frequently mention easy ordering processes, prompt... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt, concise, and insightful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price, OEM parts as advertised. 1st shipment got lost, replacement order shipped promptly and no hassle. Will definetly buy from you again, my pool is not going anywhere!

Company replied

Rated 5 out of 5 stars

The delivery of the spa heater took less time than we originally thought. So grateful for that! Headed into an opening weekend with the pool and no heater for the spa! Instead of disappointed guest... See more

Company replied

Rated 5 out of 5 stars

CompuPool is a replacement for Autopilot salt cells. This is 2nd time using this company. Note though: their pins to connect the Autopilot cable are not sturdy. I had issues with them the first tim... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed with my experience! My order was shipped to US without a single issue. The processing was perfect, the communication was top-notch, and everything was handled correctly. Thank you—I c... See more

Company replied

Rated 5 out of 5 stars

I ordered tile to replace broken ones on my pool. The order was delivered quickly, and all of the tile were in great condition and exactly as pictured. This was a lifesaver because I could not find ti... See more

Company replied

Rated 5 out of 5 stars

I placed a small order of tiles for a repair and was promptly shipped a well protected package containing the 3 sheets of pool tile I requested. Perfect.

Company replied

Rated 3 out of 5 stars

The equipment was destroyed in transit. The Glacier pool cooler had an extra pump inside the cooler that was not listed in the installation instructions. We did not need to order the pump that we... See more

Company replied

Rated 5 out of 5 stars

We ordered a water slide because it was cheaper here than anywhere else. It got here faster than anticipated and was perfect! Will order again from here if I need to, for sure!

Company replied

Rated 1 out of 5 stars

My $155 purchase of light bulbs were shipped in a 9 X 12 envelope with very little cushioning. That envelope cost you $3, yet I was charged $39 for shipping. You could have a least bubble wrapped the... See more

Company replied

Rated 5 out of 5 stars

The Skimlite CarbonLite Pole with Lever Lock | 6' - 12' | CL612L is an excellent lite pool pole. Received in a timely manner and in excellent condition.

Company replied

Rated 3 out of 5 stars

The item offered rush shipping line 3-4 days for an additional cost of over $100 which I paid and then was told the item wouldn’t ship for 7-10 days and would then be rushed, which wasn’t what I was l... See more

Company replied

Rated 5 out of 5 stars

They double checked with me that I had chosen the proper voltage light fixture before sending. Product arrived quickly

Company replied

Rated 5 out of 5 stars

Sorry for the delay for a review, too many life changes going on, but the product I’ve received is perfect.

Company replied

Rated 5 out of 5 stars

Able to source replacement equipment compatible with my 20 year old hot tub at a reasonable price.

Company replied

Rated 3 out of 5 stars

I places the order and the No-more Muratic was out of stock. So you canceled it and gave me a refund. I called and confirmed that you had 2 bottles and your agent put in the order. I got another email... See more

Company replied

Rated 5 out of 5 stars

Prior to executing my purchase, I had several questions regarding the correct in-ground pool heater to purchase based upon my failing existing heater, and Pool Supply Unlimited's customer service wa... See more

Company replied

Rated 5 out of 5 stars

Good price and it arrived quicker than expected. Pulled the old pump out and the new one was in and working in 15 minutes.

Company replied

Rated 5 out of 5 stars

nice people, received a call to confirm the order was correctly placed. items arrived quickly.

Company replied

Rated 1 out of 5 stars

They gouge on shipping. I ordered a UV FIlter connector. (2 plastic pieces.) They charged me $24 for shipping. It showed up 2 weeks late shipped first class mail, which cost less than $5.00 postag... See more

Company replied

Rated 5 out of 5 stars

The person helping me with my order was knowledgeable about products he suggested a replacement pump, a different brand than what i had been using and it fit perfectly and is working better than the o... See more

Company replied

Rated 4 out of 5 stars

It would have been five stars if the product shipped right away. It would be been nice if during the placing of the order I knew that it would be delayed. Instead of waiting a few days after. But ulti... See more

Company replied

Rated 1 out of 5 stars

I would advise anyone looking to purchase from this site to look elsewhere. I placed an order with them for just under $5,000. After I placed the order, I received an email that my order was flagged a... See more

Company replied

Rated 1 out of 5 stars

I ordered a replacement part I needed from them. The picture on the website did not match what they sent me at all. I've already reached out to that email and I've heard nothing back. Update: De... See more

Company replied

Rated 5 out of 5 stars

Order arrived in excellent condition as expected and was delivered in a timely manner.

Company replied

Rated 1 out of 5 stars

They tried to bait and switch us with the price already. Check their BBB rating. Pretty obvious they've bought their rating here.

Company replied

Rated 1 out of 5 stars

If I could give this company a Zero I would. On 11/22 I called the company about a slide I wanted to order. Was given the advice from their customer service to wait till black friday as the shippi... See more

Company replied


Company details

  1. Swimming pool supply shop

Information provided by various external sources

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product, great price, quick delivery, good work!

1 November 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the five stars. We are glad to hear the product, price, and delivery all met your expectations. We appreciate you choosing Pool Supply Unlimited.

Rated 5 out of 5 stars

I have received the material I ordered!

25 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the five star review. We are glad to hear your order arrived just as expected. We appreciate you choosing Pool Supply Unlimited and are here if you need anything else.

Rated 5 out of 5 stars

Good price and it arrived quicker than…

Good price and it arrived quicker than expected. Pulled the old pump out and the new one was in and working in 15 minutes.

23 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the wonderful review. We are happy to hear you received a good price and fast delivery and that your new pump was installed and working right away. We appreciate your trust in Pool Supply Unlimited.

Rated 5 out of 5 stars

Product came within the timeframe…

Product came within the timeframe given, just what I needed

15 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the five star review. We are glad the product arrived on time and was exactly what you needed. Thank you for choosing Pool Supply Unlimited.

Rated 5 out of 5 stars

Items shipped quickly

Items shipped quickly. Fair price. No damage on arrival.

4 November 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the five star review. We are glad to hear your order shipped quickly, arrived safely, and was priced fairly. We appreciate you choosing Pool Supply Unlimited.

Rated 5 out of 5 stars

The Skimlite CarbonLite Pole with Lever…

The Skimlite CarbonLite Pole with Lever Lock | 6' - 12' | CL612L is an excellent lite pool pole. Received in a timely manner and in excellent condition.

31 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you so much! The Skimlite CarbonLite poles are awesome and we are thrilled to hear yours arrived quickly and in perfect condition. We hope it makes pool care a whole lot easier. Thanks again for shopping with Pool Supply Unlimited!

Rated 5 out of 5 stars

The part was correct and shipping was…

The part was correct and shipping was fast.

2 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the great review! We are glad to hear your part arrived quickly and was exactly what you needed. We appreciate you choosing Pool Supply Unlimited!

Rated 3 out of 5 stars

The item offered rush shipping line 3-4…

The item offered rush shipping line 3-4 days for an additional cost of over $100 which I paid and then was told the item wouldn’t ship for 7-10 days and would then be rushed, which wasn’t what I was led to believe when I paid the extra rush fee.. when I complained they only refunded a portion of the rush shipping fee and the person I spoke with was rude

25 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for taking the time to share your feedback. That experience was understandably frustrating, especially when you paid for rush shipping and expected a quicker timeline. We are very sorry the item had to be special ordered from the manufacturer and that this was not clearly communicated up front. We tried to let you know as soon as the order was placed, but we understand how disappointing that delay must have been.

We are also sorry to hear that the customer service interaction did not feel respectful or helpful. That is not the standard we strive for. We are looking into this further to make sure our team communicates with clarity and care going forward.

We truly appreciate you giving us the opportunity to improve and would love the chance to provide a smoother experience next time.

Rated 5 out of 5 stars

Good price prompt delivery

Good price prompt delivery

18 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your review! We're so glad you were pleased with our pricing and speedy delivery. We appreciate your business and hope to serve you again soon!

Rated 5 out of 5 stars

Easy knowledgeable salesperson.wish was…

Easy knowledgeable salesperson.wish was not as thick is 18 ml .
But doing fine.

18 October 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thanks for the great review! We're happy to hear our team was able to assist you and that your product is working well. We appreciate your feedback about the thickness and will keep it in mind as we continue improving our product selection.

Rated 5 out of 5 stars

Chiller

The item arrived on time and in good condition.
Ordering was easy.

17 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re glad to hear your order arrived quickly and in great shape! Thanks for sharing your experience, we’re happy to know ordering was simple and hassle-free.

Rated 5 out of 5 stars

The person helping me with my order was…

The person helping me with my order was knowledgeable about products he suggested a replacement pump, a different brand than what i had been using and it fit perfectly and is working better than the original pentair pump and much less expensive.

14 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you so much for the thoughtful review! We're thrilled our team could help you find the perfect replacement pump and that it’s performing even better than your previous one. We appreciate your trust in us and are always here to help with future pool needs!

Rated 5 out of 5 stars

Perfect match to my original

Sorry for the delay for a review, too many life changes going on, but the product I’ve received is perfect.

10 October 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you so much for taking the time to share your experience, especially with everything you have going on! We’re so glad to hear your product arrived in perfect condition and that you’re happy with your order. Wishing you all the best with the life changes ahead and thank you for choosing Pool Supply Unlimited!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

15 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We really appreciate your 5-star review! Our team works hard to provide excellent service, and it’s great to know we delivered. Thanks for choosing Pool Supply Unlimited!

Rated 5 out of 5 stars

good communication regarding status of…

good communication regarding status of order

6 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your review! We’re glad our communication kept you updated throughout your order. We appreciate your trust in us and look forward to helping with your pool needs again.

Rated 5 out of 5 stars

Easily found parts I needed and…

Easily found parts I needed and received it quick.

1 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re so happy to hear you found the parts you needed quickly and that your order arrived fast! Thanks for choosing Pool Supply Unlimited, we’re always here when you need us.

Rated 5 out of 5 stars

Order arrived in excellent condition as…

Order arrived in excellent condition as expected and was delivered in a timely manner.

4 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the kind words! We’re glad your order arrived on time and in great condition. We appreciate your support and look forward to serving you again soon.

Rated 3 out of 5 stars

The equipment was destroyed in transit.

The equipment was destroyed in transit.
The Glacier pool cooler had an extra pump inside the cooler that was not listed in the installation instructions.
We did not need to order the pump that we ordered from you because the second pump inside the cooler was large enough to move the water to the pool.

None of this was your fault except, you should know the product better to tell us not to order another pump.

24 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for sharing your experience. We're very sorry to hear about the condition of your order upon arrival and the confusion regarding the additional pump in the Glacier pool cooler. While shipping damage is unfortunately out of our control, we completely understand your frustration and appreciate your feedback about the product details. We’ll review this information with the manufacturer to help ensure our product listings and recommendations are as accurate and helpful as possible. Our customer service team would also be happy to assist you directly to make this right.

Rated 5 out of 5 stars

Fast and professional.

19 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re happy to hear you had a fast and professional experience with us! Thank you for your kind words and 5-star rating.

Rated 5 out of 5 stars

Had a leaky cell and replacement was…

Had a leaky cell and replacement was sent out quickly . Working perfect . Thank you

26 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for sharing your experience! We’re glad we could get your replacement cell out quickly and that it’s working perfectly for you. We appreciate your trust in us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look