Pool Supply Unlimited Reviews 359

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing and the prompt, efficient delivery service, often noting that products arrive quicker than anticipated and in perfect condition. Many consumers appreciate the ease of ordering and the availability of specific parts, even for older equipment, highlighting the quality of the products received. However, some customers also noted issues with shipping costs, finding them disproportionately high for small items, and a few experienced delays or confusion regarding rush shipping fees. Additionally, a small number of people were dissatisfied with product discrepancies, where the received item did not match the website's image, or encountered problems with order cancellations and price changes.

What people talk about most

Product

Users describe positive interactions with products, often highlighting good prices, quick delivery, and the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick shipping and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive pricing,... See more

Order

People report positive experiences with order. Customers frequently mention easy ordering processes, prompt... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt, concise, and insightful... See more

Based on these reviews

Rated 4 out of 5 stars

Good price, OEM parts as advertised. 1st shipment got lost, replacement order shipped promptly and no hassle. Will definetly buy from you again, my pool is not going anywhere!

Company replied

Rated 5 out of 5 stars

The delivery of the spa heater took less time than we originally thought. So grateful for that! Headed into an opening weekend with the pool and no heater for the spa! Instead of disappointed guest... See more

Company replied

Rated 5 out of 5 stars

CompuPool is a replacement for Autopilot salt cells. This is 2nd time using this company. Note though: their pins to connect the Autopilot cable are not sturdy. I had issues with them the first tim... See more

Company replied

Rated 5 out of 5 stars

I'm so impressed with my experience! My order was shipped to US without a single issue. The processing was perfect, the communication was top-notch, and everything was handled correctly. Thank you—I c... See more

Company replied

Rated 5 out of 5 stars

I ordered tile to replace broken ones on my pool. The order was delivered quickly, and all of the tile were in great condition and exactly as pictured. This was a lifesaver because I could not find ti... See more

Company replied

Rated 5 out of 5 stars

I placed a small order of tiles for a repair and was promptly shipped a well protected package containing the 3 sheets of pool tile I requested. Perfect.

Company replied

Rated 3 out of 5 stars

The equipment was destroyed in transit. The Glacier pool cooler had an extra pump inside the cooler that was not listed in the installation instructions. We did not need to order the pump that we... See more

Company replied

Rated 5 out of 5 stars

We ordered a water slide because it was cheaper here than anywhere else. It got here faster than anticipated and was perfect! Will order again from here if I need to, for sure!

Company replied

Rated 1 out of 5 stars

My $155 purchase of light bulbs were shipped in a 9 X 12 envelope with very little cushioning. That envelope cost you $3, yet I was charged $39 for shipping. You could have a least bubble wrapped the... See more

Company replied

Rated 5 out of 5 stars

The Skimlite CarbonLite Pole with Lever Lock | 6' - 12' | CL612L is an excellent lite pool pole. Received in a timely manner and in excellent condition.

Company replied

Rated 3 out of 5 stars

The item offered rush shipping line 3-4 days for an additional cost of over $100 which I paid and then was told the item wouldn’t ship for 7-10 days and would then be rushed, which wasn’t what I was l... See more

Company replied

Rated 5 out of 5 stars

They double checked with me that I had chosen the proper voltage light fixture before sending. Product arrived quickly

Company replied

Rated 5 out of 5 stars

Sorry for the delay for a review, too many life changes going on, but the product I’ve received is perfect.

Company replied

Rated 5 out of 5 stars

Able to source replacement equipment compatible with my 20 year old hot tub at a reasonable price.

Company replied

Rated 3 out of 5 stars

I places the order and the No-more Muratic was out of stock. So you canceled it and gave me a refund. I called and confirmed that you had 2 bottles and your agent put in the order. I got another email... See more

Company replied

Rated 5 out of 5 stars

Prior to executing my purchase, I had several questions regarding the correct in-ground pool heater to purchase based upon my failing existing heater, and Pool Supply Unlimited's customer service wa... See more

Company replied

Rated 5 out of 5 stars

Good price and it arrived quicker than expected. Pulled the old pump out and the new one was in and working in 15 minutes.

Company replied

Rated 5 out of 5 stars

nice people, received a call to confirm the order was correctly placed. items arrived quickly.

Company replied

Rated 1 out of 5 stars

They gouge on shipping. I ordered a UV FIlter connector. (2 plastic pieces.) They charged me $24 for shipping. It showed up 2 weeks late shipped first class mail, which cost less than $5.00 postag... See more

Company replied

Rated 5 out of 5 stars

The person helping me with my order was knowledgeable about products he suggested a replacement pump, a different brand than what i had been using and it fit perfectly and is working better than the o... See more

Company replied

Rated 4 out of 5 stars

It would have been five stars if the product shipped right away. It would be been nice if during the placing of the order I knew that it would be delayed. Instead of waiting a few days after. But ulti... See more

Company replied

Rated 1 out of 5 stars

I would advise anyone looking to purchase from this site to look elsewhere. I placed an order with them for just under $5,000. After I placed the order, I received an email that my order was flagged a... See more

Company replied

Rated 1 out of 5 stars

I ordered a replacement part I needed from them. The picture on the website did not match what they sent me at all. I've already reached out to that email and I've heard nothing back. Update: De... See more

Company replied

Rated 5 out of 5 stars

Order arrived in excellent condition as expected and was delivered in a timely manner.

Company replied

Rated 1 out of 5 stars

They tried to bait and switch us with the price already. Check their BBB rating. Pretty obvious they've bought their rating here.

Company replied

Rated 1 out of 5 stars

If I could give this company a Zero I would. On 11/22 I called the company about a slide I wanted to order. Was given the advice from their customer service to wait till black friday as the shippi... See more

Company replied


Company details

  1. Swimming pool supply shop

Information provided by various external sources

Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

359 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service & communication.

Excellent service & communication.

18 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the wonderful review! We’re thrilled you found our service and communication excellent, it means a lot to our team.

Rated 5 out of 5 stars

Great service and price.

Great service and price.

24 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re happy to hear you had a great experience with both our service and pricing. Thank you for the 5 stars!

Rated 5 out of 5 stars

Satisfied Customer

Product, cost, and delivery time met my expectations.

16 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your feedback! We’re so glad the product, cost, and delivery time met your expectations. We appreciate you choosing Pool Supply Unlimited!

Rated 5 out of 5 stars

No issues. Everything worked as advertised

No issues with shipping or the product. Worked great.

13 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the 5-star review! We’re so glad to hear your order arrived smoothly and the product worked as expected. We appreciate your support and look forward to helping you again in the future!

Rated 4 out of 5 stars

Good price good service

11 September 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your review! We’re happy to hear you were pleased with both the pricing and service. We’ll keep striving to earn that fifth star next time!

Rated 4 out of 5 stars

It would have been five stars if the…

It would have been five stars if the product shipped right away. It would be been nice if during the placing of the order I knew that it would be delayed. Instead of waiting a few days after. But ultimate it was a good experience the part was exactly what I expected and for a good price.

25 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for sharing your experience and for your honest feedback. We’re glad to know the part met your expectations and was a good value, but we’re sorry for the delay and lack of upfront communication about it. We’ll continue working on improving our order updates so your next experience with us is even better.

Rated 5 out of 5 stars

Pool tile

I ordered tile to replace broken ones on my pool. The order was delivered quickly, and all of the tile were in great condition and exactly as pictured. This was a lifesaver because I could not find tile to exactly match my pattern but these gave me an option that blended well with what we had.

25 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re so glad your pool tile order arrived quickly and in great condition! It’s great to hear the tiles worked perfectly to blend with your existing pattern and gave you the solution you were looking for. Thank you for your kind words and for choosing Pool Supply Unlimited!

Rated 5 out of 5 stars

Customer Service Exceeded My Expectation

Prior to executing my purchase, I had several questions regarding the correct in-ground pool heater to purchase based upon my failing existing heater, and Pool Supply Unlimited's customer service was prompt, concise and insightful with their information. Secondly, their pricing was exceedingly competitive and better than their competitors. Lastly, the delivery was prompt, track-able and our product(s) arrived intact.

I will definitely purchase my pool supplies and/or equipment from Pool Supply Unlimited in the future!

5 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re thrilled to hear that our customer service team could help guide you to the right in-ground pool heater and that your experience exceeded expectations. It’s wonderful to know you found our pricing competitive, and your order arrived promptly and in perfect condition. Thank you for trusting Pool Supply Unlimited, we look forward to serving you again in the future!

Rated 5 out of 5 stars

Thanks you!

27 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the 5-star review! We’re so glad you had a positive experience with us and appreciate you choosing Pool Supply Unlimited.

Rated 5 out of 5 stars

VERY GOOD QUALITY

PLACING AN ORDER WAS EASY AND EXPEDIENT!

6 June 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re thrilled to hear your order process was smooth and that you’re pleased with the quality! Thank you for the wonderful feedback and five-star rating. We’re grateful for your trust in Pool Supply Unlimited and can’t wait to serve you again.

Rated 5 out of 5 stars

Great service and quick shipping

27 May 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the five-star review! We’re so glad you were happy with our service and quick shipping. We truly appreciate your support and look forward to helping with your pool needs again!

Rated 5 out of 5 stars

Spa heater came quickly to the rescue

The delivery of the spa heater took less time than we originally thought. So grateful for that! Headed into an opening weekend with the pool and no heater for the spa! Instead of disappointed guests, we ordered from PoolSupply Unlimited, and within days, we received the new heater, had it installed, and up and running for a full house of guests!!!!

25 May 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you so much for sharing your experience! We’re thrilled to hear your spa heater arrived quickly and helped save the day for your opening weekend. Nothing’s better than having everything up and running just in time for guests, and we’re glad we could play a part in that. We appreciate your trust in Pool Supply Unlimited and look forward to serving you again whenever you need us!

Rated 5 out of 5 stars

Grate Product grate service.

13 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your wonderful review! We’re happy you’re pleased with both the product and our service. We appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Exactly what we needed

9 August 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

We’re so glad to hear you found exactly what you needed! Thank you for choosing Pool Supply Unlimited, we appreciate your trust in us.

Rated 5 out of 5 stars

Timely communication

Timely communication, followup and product pricing.

18 May 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your kind words! We’re glad our communication, follow-up, and pricing met your expectations. We look forward to helping you with your pool needs again soon!

Rated 5 out of 5 stars

Pool light was exactly as expected

Pool light was exactly as expected, delivered quickly.

1 July 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the great review! We’re glad to hear the pool light met your expectations and arrived quickly. We appreciate your support and look forward to helping with your next pool project!

Rated 5 out of 5 stars

You guys rock

You guys rock. Superfast packed well and fab pricing!

28 May 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you so much! We’re thrilled to hear everything arrived quickly, safely, and at a great price. We truly appreciate your support, you rock too!

Rated 5 out of 5 stars

Good pump for a good price

Good price, quick shipping, good product

22 April 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for the great review! We're so glad to hear you were happy with the price, shipping, and the pump itself. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

nice people

nice people, received a call to confirm the order was correctly placed. items arrived quickly.

30 April 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thank you for your kind words and 5-star rating! We're so glad our team could help ensure your order was correct and delivered quickly. We appreciate your trust in us and look forward to helping you again!

Rated 5 out of 5 stars

Good

Good. Easy.

25 April 2025
Unprompted review
Pool Supply Unlimited logo

Reply from Pool Supply Unlimited

Thanks for the 5 stars! We’re happy to hear everything went smoothly and easily for you—that’s exactly what we aim for. Come back anytime!

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