We ordered a 12 foot Bestway above ground pool from this company finding them to be circa £100 cheaper than other suppliers. We were a bit nervous but though it was worth a shot. Ordering was simple a... See more
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See what reviewers are saying
I emailed re my 10 month old pool blaster cleaner not working. They immediately sent a replacement. No quibbling at all and next day delivery. As I couldn’t find a phone number I was a bit sceptical,... See more
Their claims regarding performance of the cover are absolutely true. I was absolutely astounded by the reduction in heating consumption, originally I was heating the pool for 7 hours a day to attai... See more
Excellent service. Ordered round pool cover for koi pond on Monday morning. Requested dispatch as soon as convenient and arrived Wednesday. Good quality cover, does not get any better than this. Th... See more
Company details
Information provided by various external sources
Swimming Pool Cover and Solar Covers manufacturer, and suppliers of a complete range of high quality swimming pool products.
Contact info
Aston Down Aerodrome 101, GL6 8HX, Stroud, United Kingdom
- poolwarehouse.uk.com
4.6
Excellent
28 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I had a really good experience
I had a really good experience, my pool people’s supplier was unable to guarantee the delivery of a pool bubble cover, but I went online and found Avon Scientific (the pool warehouse) and it was all so simple. Less than a week later I have the cover we so desperately needed. They could not have been more helpful and friendly.
11 June 2021
Unprompted review
Reply from Avon Scientific Limited
Hi, thank you for your review. We are doing our very best to manufacture our covers and despatch in 5- 7 working days despite all the restrictions still in place!!
We have plenty of material in stock so hope to help as many people as possible.
Regards, Alison
Rating them a 1 and yet to buy
Rating them a 1 and haven't even bought from them! I messaged twice asking if they could explain their '3 year Pro-Rata Warranty' and haven't received a reply.
I also note that some of their solar covers are labelled Geo Bubble rather than GeoBubble™ and the image shows standard circular bubble wrap type covers. Simple typos over a range of covers or something a little more creative?
I've gone elsewhere after this experience and the other reviews on here.
26 May 2021
Unprompted review
Reply from Avon Scientific Limited
Hi,
I am not aware of missing an email about warrant, however, it is on line here :-
https://www.poolwarehouse.uk.com/index.php/solar-cover-pro-rata-warranty/
I can see there are some typos - but easily rectified.
all our pool covers are made by the supplier of geobubble -( I don't know how to do the TM trademark sign on this page!) Plastipack who will verify this.
We would also like to point out that we are NOT poolwarehouse.com but poolwarehouse.uk.com. If you want any more information or wish to know more about us then please do contact me. sales@poolwarehouse.uk.com.
Bad organisation and worse customer service
Ordered a number of items. After a week with no dispatch notice I attempted to call, to receive an answer message advising I email. I did. Turns out they had shipped my items to the billing address, not the shipping address.
Customer service response boiled down to "Shrug, life is hard because covid"
22 March 2021
Unprompted review
Reply from Avon Scientific Limited
Hi,
Unfortunately during the Covid lockdown whilst we continued to work it was with very limited staff and restricted working conditions. Yes, some mistakes were made but all we can do in those instances is try and put it right. There is nothing to be gained by being negative in these circumstances. I do hope however, that we arranged to have the goods collected and re delivered. The couriers in the meantime have had an even harder time over the last 12 months or so and are still struggling to cope with all the online ordering.
Worst customer service
If i could rate this company zero I would. I purchased a 12ft debris cover in error thinking I was buying a solar cover, as their website purchasing page is confusing. I contacted their customer service team to explain and dealt with Alison. She is trying to dismiss my right to return the product and has been dismissive in her communications. I am going to pursue this matter even if I have to go to court. What they are dismissing consumer rights and deserve to face the consequences. Appalling customer service DO NOT BUY FROM THEM.
7 August 2020
Unprompted review
Reply from Avon Scientific Limited
Hi, I have only just been made aware of this review. I gave this customer our address for returning his order on the 7th August 2020 which he did and he was refunded accordingly.
Very happy with the item received from…
Very happy with the items received from this company. Fast delivery, great solar cover and super customer service. Highly recommended
19 June 2020
Unprompted review
Reply from Avon Scientific Limited
Hi,
thank you for your review, I have only just been made aware that this existed !
Beware of buying ‘Bespoke Pool Covers’ from this company
Beware buying bespoke pool covers from this company!!! Ordered a new solar cover for our pool and it arrived with parts missing from the order and most importantly the ridge where the two pieces of cover are fused together is not central on the cover and instead is a third of the way across the cover and pool. It looks really cheap and as though the cover has been made from off-cuts. Certainly not how I would define a bespoke fit!! When I called to complain and request they do something about it, my remarks were completely dismissed by Alison and she said what do I expect as it is the width of the material on the roll!! What I expect is the centre line to run up the centre and be symmetrical and bespoke to my pool - As per the ‘bespoke’ cover that I ordered!! Her attitude was appalling and she refused to remedy this. Absolutely zero customer service. So now we are left with a cover that looks cheap and as though it was tacked together by two pieces of offcuts and is not what I wanted or expected from a bespoke cover!!
I would definitely not recommend this company. Go somewhere else and buy from a company who actually cares about the service and products they provide!!!
15 May 2020
Unprompted review
Reply from Avon Scientific Limited
Hi,
Again I have only just been made aware of this review and I just need to reiterate that there are only certain sizes material that the material is supplied in and therefore there are very few occasions when a cover will have a central seam. This is an Industry standard. If all covers were made with a central seam we would be looking at doubling the price of solar covers to account for the wastage of material.
Items arrived quickly however the 5kg…
Items arrived quickly however the 5kg of chlorine weighed in at 4.6kg, so theres a bit of creating weighing going on. Contacted them but no reply, its a bit naughty.
12 May 2020
Unprompted review
Reply from Avon Scientific Limited
Hi,
as already mentioned I have only just been made aware for this review. I have got to be honest and say that I was not aware of you having this issue. However, it was at the beginning of the first lockdown when we were trying to see how we could possibly carry on working and I am sure some things would have slipped the net. All our chemicals are purchased in sealed 5kg units. Had I received your email I would have found a 500g tub to send you. If you let me have your details via our website I still can.
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